1. KATHERINE A. COLLINS
HR/ADMINISTRATIVE ASSISTANT
Human resources specialist with years of progressive experience providing the full range of HR operational
support to managers in public and private sector organizations. Expertise in strategic and tactical planning,
resource analysis / optimization and use of innovative solutions to resolve critical human capital challenges. Solid
record of performance managing key initiatives, high-profile performance improvement projects and complex
program issues. Very strong critical thinking, problem solving, research and liaison skills. Recognized for
outstanding consulting and communication skills, flexibility, keen political savvy, leadership ability and sense of
humor.
PROFESSIONAL VALUE OFFERED
 Human Resources Management
 Program Coordination
 Training And Employee Development
 Customer Service
 Employee Relations
 Program Management & Evaluation
 Relationship Building
 Organizational Development
 Communications
 Administrative Management
CORE QUALIFICATIONS
Human Resources (HR) Management. Provided hands on support in all HR areas, including but not limited
to: strategic sourcing; personnel development and retention programs; compensation and benefit administration;
and ethics and regulatory compliance. Successful in executing strategic vision by providing expert support, advice
and consultation on key management initiatives for HR project management and related strategic initiatives.
Expert analyst and communicator. Effective in gathering, analyzing, and evaluating information to write
reports recommending corrective actions to improve effectiveness and efficiency. Facilitated open exchange of
ideas and fostered an atmosphere of open communication.
Strategic, critical and adaptive thinker. Exceptional ability to define and clarify complicated, ambiguous
challenges to align strategy development and deployment for targeted results.
Client relationships: Outstanding history of building and maintaining relationships, earning trust, respect, and
solid business acumen in diverse organizational settings through dependability, communication skills, vision,
technical excellence, and meticulous follow-through. Reputation for going above and beyond.
Exceptional team builder, motivator and mentor. Successfully hired, directed and motivated individuals and
teams to produce optimum results in pursuit of organizational goals. Comfortable interfacing with all
organizational levels, articulating goals, achieving consensus and driving synergy with high performance, cross
functional teams. Managed staff training and continuous professional development plans of personnel.
kcollins2420@gmail.com
571-723-2959

2. CAREER PROGRESSION
ADMINISTRATIVE ASSISTANT- VOLUNTEER POSITION
FAIRFAX COUNTY GOVERNMENT May
2015 - Present
Assist instructors preparing for classes. Maintained spreadsheets for various certificate programs.
 Reviewed incoming emails to verify the person had completed all the required courses for the
certificate.
 Answered emails phone calls about various question for OD&T
 Helped the trainers get materials ready for the classes they were teaching
 Helped prepare for an interview panel
 Tested FOCUS work instructions in preparation for uPerform upgrade
ADMINISTRATIVE ASSISTANT
Inland American Office Management, Herndon, VA January 2013 – August
2013
Directed senior-level administrative affairs in a high profile, executive level administrative position. Provided expert support, analysis,
and advice on complex and sensitive programmatic and administrative issues.
 Served as point of contact with designated action points, identified issues to be addressed and reconciled
various points of view to resolve issues.
ADMINISTRATIVE ASSISTANT
CLI Transport, Manassas, VA September 2008 – September
2012
Extensive experience evaluating and improving administrative support services and processes including, but not limited to: human
resources; reports and documents; and financial management / budgeting. Assisted employees with HR questions when they needed
immediate assistance.
 Processed, reviewed and maintained complete documentation for driver's daily paperwork, time and
attendance and weekly payroll, ensuring compliance with rules and regulations.
 Utilized a team approach in providing overall administrative guidance and direction, to include development
and implementation of office procedures, ensuring adequate clerical and administrative support.
HUMAN RESOURCES (HR) ASSISTANT
Department of Homeland Security / FEMA, Mt. Weather, VA October 2005 – September
2007
Department of Homeland Security / TSA, Dulles, VA September 2002 – October
2005
Reviewed and developed staff actions, briefings and correspondence.
 Assisted with everyday HR questions and helped resolve payroll, benefits and workman’s comp issues.
 Traveled to the Gulf Coast to work directly with people affected by Katrina. Worked directly with the
Branch Chief of Disaster Workforce, and other people in high level positions in the Gulf Coast Region
affected by Hurricane Katrina.
 Designed and implemented HR services and linked HR policies and programs to outcomes.

3.  Conducted new hire orientations and input new employees into the system to ensure timely payments.
Counseled new employees with health benefit questions.
 Kept files in order for entire payroll and the OWCP program and all the unofficial personnel files for TSA
at Washington-Dulles International Airport.
 Assisted other TSA personnel with OWCP claim forms and answered questions regarding their injuries
such as what documentation was needed to ensure their claims were properly filed.
 Reported directly to the HR manager and supported two HR specialists, the administrative officer, and
frequently assisted the payroll supervisor with bi-weekly payroll entry.
EDUCATION
Some classes in Psychology, Northern Virginia Community College in Annandale, VA
Some Business classes at ITT Technical Institute, Chantilly, VA
CERTIFICATIONS
HR Specialist Training ♦ EPIC / HCUP Training ♦ Processing Personnel Actions ♦ SCD Computation
♦ Federal HR by SHRM ♦ Pay Setting ♦ Managing Multiple Projects Objectives and Deadlines ♦ CSRS Benefits
Applications for Human Resource Staff ♦ General Schedule Classification Training ♦MS Word Intermediate ♦
MS Word Advanced ♦ MS Excel Intermediate ♦ MS Outlook Intermediate ♦MS Outlook Advanced ♦ SAP
Overview ♦ SAP Navigation Portal ♦ SAP Logistics Workflow ♦ SAP Human Capital Management
Overview ♦ SAP Logistics Overview ♦ SAP Report Navigation Portal ♦ SAP Basic Shopper ♦ SAP
Manager Self-Service ♦ SAP Time Entry for Time Administrators ♦ SAP Time Overview and Display ♦
SAP PA Overview and Reporting ♦ SAP Budget and Funds Management ♦SAP Payroll Overview and
Reporting ♦ SAP Finance Overview
K. Collins, p. 2