Julie Yuzon has over 10 years of experience in customer service roles including as a server at Denny's Corporation and Princess Anne Country Club. She is seeking a customer service specialist position where she can utilize her education in information technology and business management. She has a history of providing excellent customer service, training new employees, and managing transactions and inventory.

1. JULIE N. YUZON
109 Palm Beach Pl. Apt. 8 Virginia Beach, VA 23452 (757) 553-2393
CAREER OBJECTIVE: .Customer Service Specialist with 10+ years experience seeking
position with a progressive, team-oriented organization to better utilizing my knowledge and
education in Information Technology and Business Management.
PROFESSIONAL EXPERIENCE:
Denny’s Corporation – Virginia Beach, VA, Server February 2010 – Current
 Assisting guests with all of their dining and informational requests on an individual basis
to help them have a pleasant dining experience
 Contribute to the training of new employees
 Proven ability and experience effectively serving diverse populations
 Responsible for electronic sales transactions
Princess Anne Country Club – Virginia Beach, VA, Server March 2005- March 2008
 Regularly met the dining requirements of the members on a small and large scale basis
 Provided training for new employees
 Managed member account transactions
Backup Receptionist
 Assisted the members via phone and in person interactions with general information and
reservations
 Administered payment processing through data entry, and contributed to mass mailings
Marshall’s Hair Design – Virginia Beach, VA, Receptionist July 2004 – May 2005
 Greeted clients and helped to meet their individual needs
 Responsible for answering the phones to provide answers to clients’ questions and
assist them in making and confirming appointments
 Managed payments for services, as well as, end of the day reports. Organized inventory
for retail items
EDUCATION:
Norview High School Graduated 2000, Advanced Diploma
Norfolk, VA National Honor Society
Class Rank: #6 of 280
Roanoke College 2000 – 2001
Salem, VA Major: History; Minor: Education
Tidewater Community College May 2011 – Current
Virginia Beach, VA Business Management
Information Systems Technology
Additional Skills:
Microsoft Office Suite (Word, Excel), Adobe, Windows 7 and Vista
Internet Research
Handling complaints and problem solving