1. Marshall Pless
14173 Hampton Falls Dr N. | Jacksonville, FL 32224 | 904-343-6118 | marshallpless@yahoo.com
IT PROFESSIONAL
IT Professional with extensive experience in MS TSQL querying/programming, database
administration, SSRS, SSIS, network administration, customer service management, MS CRM
design/administration
EXPERIENCE
Community Hospice of Northeast Florida, Jacksonville, FL 02/2014 - 12/2014
Business Intelligence Developer
Accomplishments:
 Provided day-to-day tactical support and operational management of data reporting systems.
(SSRS, SSIS, TSQL, DBA SQL 2012)
 Collected, organized and departmentalized requirements for building and testing reporting
strategies. Including Pivot, Cross Tabulation and Dashboard designs.(SSIS, SSRS, TSQL)
 Managed project design and planning for software migrations and upgrades. (SSRS, SSIS,
SharePoint, SQL Server)
 Built and designed SQL and SSRS servers for ETL and reporting deployments.
 Designed ETL databases for data warehousing and reporting. (SSIS, TSQL, SQL DBA)
Lender Processing Services (Black Knight Financial),
Jacksonville, FL
07/2012 - 02/2014
Business Analytics Report Developer
Accomplishments:
 Consulted with Business Managers to design extensive cyclic and flexible billing reports.
(SSIS, TSQL, Crystal Reports)
 Evaluated and redesigned internal billing reports saving company 40 person-hours per billing
cycle. (SSIS, TSQL)
 Restructured development server to optimize data retrieval decreasing search time by 40%.
(TSQL, SSIS)
 Created comprehensive instruction manual, including data schematic and business rules, for
new employee orientation. (Visio)
MDM Commercial, Jacksonville, FL 3/2008 – 07/2012
Customer Service Director, Database Administrator, IT Director, Network Administrator,
MS CRM Administrator
Accomplishments:
 Analyzed Customer Service Department providing multi-year restructuring plan.
 Added customer credits, tracking, product maintenance, order creation, first response phone
coverage, and electronic document retention to Customer Service Department without
increasing labor costs.

2.  Devised multiple Sales Representative performance reports utilizing SSRS.
 Achieved faster responses to customer tracking requests by programming search tools in
SSRS for MS CRM deployment.
 Programmed SSRS DTS packages to electronically update vendor pricing reducing manual
input to 15%.
 Reorganized Customer Service Department to achieve an 80% paperless environment saving
$3K annually.
 Instituted business rules eliminating duplicate orders and reducing order processing errors to
less than 3% annually.
 Formulated SSRS reports driven from Great Plains and MS CRM saving the company on
average $25K annually.
 Negotiated contracts to increase vendor support and reduce costs by $10K annually.
 Developed and tested storage strategies and disaster-recovery plan delivering solution that
guaranteed high availability and faster recovery.
 Piloted educational programs to enhance end user understanding of MS CRM and
implemented structural guidelines for information gathering.
Masterfit Golf, Jacksonville, FL 04/2003 – 04/2006
Director of Production, Golf Instructor, Database Administrator, IT Director
Accomplishments:
 Streamlined production procedures for building golf clubs saving an average of 30 minutes
per set.
 Managed new construction of Masterfit Golf Driving Range and Academy.
 Proposed design changes that were implemented for new production building to ensure
efficient use of space.
 Negotiated pricing for retail and wholesale merchandise.
 Designed comprehensive product catalog.
 Created SSRS reports for financials and inventory systems.
Bank Of America, Jacksonville, FL 02/1998 – 04/2003
Relational DBA Consultant, Relational DBA Senior Analyst, Relational DBA Analyst, IT
Administrator, Network Administrator, Network/PC Technician
Accomplishments:
 Promoted from Network/PC Technician to second highest level DBA Consultant in three
years.
 Managed MS SQL7–2000 in four departments for internal banking websites.
 Created company-wide standards for installing and configuring server OS and MS SQL.
 Reengineered WebTone to include email transactions for US military personnel.
 Designed back-up and recovery methodology that saved 30% restoration time without
increasing storage costs.
 Received Customer’s Experience Leadership Award, second highest award given at Bank of
America.
 Awarded 1000 Reward Program Points, second highest amount, four times in five years.

3. Pomeroy Computer Resources, Jacksonville, FL 04/1995 – 02/1998
IT Manager, PC Technician
Accomplishments:
 Promoted to IT Manger for Barnett Bank contract, supervising twenty technicians.
 Reconfigured billing schedule yielding profit increase of 2.1%.
 Increased response time 10% by restructuring technician scheduling.
 Received 1000 Performance Share Units, second highest amount awarded.
 Awarded 1000 President Points, highest possible achievement.
SKILLS AND EDUCATION
Education:
Florida Community College, Jacksonville, FL:
Computer Information Systems Analyst, Associate in Science, 2000
President’s List 3 terms
Microsoft Certified Professional
Operating Systems:
MS Windows XP, MS Windows 7, MS Windows Server NT4 - 2003
Databases:
MS SQL7 – SQL2012 Administration, Querying MS SQL7 – MS SQL 2012 TSQL,
Programming MS SQL7 –MS SQL2012
Software:
MS CRM, Visual Studio 2008-2012,MS Office, MS SQL Management Studio 10-2012,SSRS,
SSIS, Crystal Reports, MS Office Visio 2003, Great Plains 10-2013,Management Reporter