Gloria Shearrin is seeking a career where she can utilize her skills in customer service, clerical work, data entry, phone handling, and scheduling. She has over 5 years of experience in technical support, customer service, medical reception, and document processing. Her background includes roles at Teletech, West Corporation, a dental office, and Eggleston Services. She is currently pursuing an Associate's Degree in Administrative Support Technology with a focus on Medical Administrative Assistant.

1. Gloria J. Shearrin
11108 TARRYTOWN CT
APT 6C
Newport News, VA 23601
Phone: 757-846-4480
Alt Phone: 757-303-6519
gloria.shearrin27@gmail.com
Objective
To obtain a career where my skills and work experience will be utilized.
Ability Summary
My skills include exceptional customer service, general clerical skills, answering multiple phone
lines, filing, data entry, payment processing, and scheduling.
Employment History
@ Home Technical Support Agent
12/2014 - Current Teletech Corporation Newport News, VA
I was employed though Teletech on the Turbo Tax (Intuit) product support project. My
responsibilities included answering and making calls to customers to help trouble shoot the
issues they were having with the turbo tax software. I verified customer credentials, processed
credit cards, refunds, entered information to create a contact and case number for first time
and existing customers. I tracked their refunds using EFE and IRS. gov, and transferred the
customer to the correct department that could help them with their problem.
@ Home Customer Service Agent
10/2014 - 11/2014 West Corporation Suffolk, VA
I was employed on the direct response line. My responsibilities included answering calls,
entering data, and processing payments for various companies that outsourced their business
to West Corporation.
Dental Receptionist (Internship)
10/2013 - 12/2013 Dr. Harold Demsko, DDS Windsor, VA
My responsibilities included filing, answering a multi-line phone system, scheduling and
rescheduling patient appointments, patient insurance verification, and posting payments to
patient accounts.
Human Resource Specialist (Internship)
04/2013 - 06/2013 Vitex Packaging Group, Inc. Suffolk, VA
My responsibilities included filing, data entry, answering multi-line phone system, scheduled
applicants for pre-hire testing, and observed and participated in recruiting and staffing
processes.

2. Document Conversion Specialist
07/2010 - 12/2011 Eggleston Services, Inc. Norfolk, VA
My responsibilities included removing small objects like paper clips and staples to prepare
paper documents for scanning, filing, data entry and convert paper documents into industry
standard digital images by using a digital scanner.
Receptionist
My responsibilities include greeting customers, filing, processing payments, and answer a multi-
line phone system.
Ryson Project
My responsibilities included assembling small parts for a conveyor belt using a drill for the
Ryson Project.
Volunteer Receptionist
10/2008 - 11/2008 Riverside Regional Medical Center Newport News, VA
My responsibilities included greeting customers, filing, and data entry into the volunteer works
software, answering multi-line phone system, taking messages, and sending volunteer
applications to interested candidates.
Education and Training
Completion Date Issuing
Institution
Location Qualification Course of Study
Still Attending Tidewater
Community
College
Portsmouth, VA Associate's
Degree
Administrative
Support
Technology in
Medical
Administrative
Assistant
06/2014 Paul D. Camp
Community
College
Suffolk, VA Vocational
School
Certificate
Medical billing
clerk
06/2014 Paul D. Camp
Community
College
Suffolk, VA Vocational
School
Certificate
Medical Office
Specialist
06/2004 Heritage High
School
Newport News,
VA
Diploma General
Education
Honors & Activities
Awarded Fall Semester 2013 40/7 Scholarship from Paul D. Camp
Community College
*References Available upon Request.