Danielle Holloway is seeking a position that utilizes her education and experience. She has a Bachelor's degree in Sociology and Psychology from Sacred Heart University. Her resume summarizes over 10 years of experience in administrative, customer service, and data entry roles. She is proficient in Microsoft Office programs and has volunteered with several community organizations.

1. DANIELLE R. HOLLOWAY
518-796-4432
daniellereneaholloway@gmail.com
Local Address:
36 South Peru Street
Plattsburgh, NY 12901
Objective To obtain a position that will utilize my education, interpersonal skills, and related experience to
developing a well-rounded background towards a professional career
Education Sacred Heart University May 2011
Bachelor of Arts, Sociology
Minor, Psychology
GPA: 3.00
Honors Inductee,Alpha Kappa Delta-International Sociology Honor Society, April 2010
Experience ETS/Adirondack Audiology, Plattsburgh,NY
Data Entry Clerk, June 2015 – Present
 Updating patient records via Sycle
 Calling patients and confirming insurance information
 Reporting any patient inaccuracies in Sycle for future reference
 Submitting claims for hearing aids for patients
Express Employment Professionals/William B. Meyer, Stratford,CT
Data entry Administrator, April 2015 – July 2015
 Temporary assignment during busy season
 Processed payroll daily for commercial department
 Scheduled jobs and entered work tickets as directed by sales representative
 Kept good contact with each sales representative via email and phone to ensure work tickets
were filled out properly and all information was correct
 Created PowerPoint presentations for Vice President as requested
Charter Communication, Stamford,CT
Retail Sales Administrator,May 2013 – April 2015
 Pulled data from a specific database and input that data into excel files on a daily basis
 Maintained excel files and made sure no errors occurred
 Processed claims daily submitted by sales representatives
 Provided accurate updates to on installation dates and times for sales representatives
 Set-up new accounts and made sure W9’s, addendums, insurance certificates were filled out
properly.
 Submitted W9’s, addendums, and insurance certificates to appropriate department for
approval
 Completed a variety of different tasks and reports as requested by manager
Affinion Group, Trumbull, CT
Customer Service Representative, August 2012-May 2013
 Greet and maintain a professional tone over the phone
 Answer questions regarding status of various accounts and attend to problems or complaints
from customers on the telephone or by email

2.  Open and close accounts
 Complete a variety of forms and prepare account summaries and reports
Merritt Staffing, Trumbull, CT
Administrative Clerk III,May 2012- July 2012
 Assume receptionist duties, greet public and refer them to appropriate staff members,answer
phone, route calls, and take messages
 Assist with various program operations as requested as responsibilities permit
 Maintain appropriate interpersonal relationships with employees, peers,and students
Brookside Veterinary Hospital,Bridgeport, CT
Receptionist,July 2011- May 2012
 Exhibiting great customer service skills by positively interacting with pet owners,vendors
and staff
 Entrusted to schedule reminder calls, medical call-backs, and schedule appointments
 Accurately and timely process of all daily monetary transactions
Luis Munoz Marin Elementary School,Bridgeport, CT
Teacher’s Aide,February 2010-May 2011
 Assisted students with all class activities and aided in the correction of daily assignments
 Accountable to include daily parent reminders in student folders
 Assisted Teacher with making sure all students were prepared to go home on time
Pizza Hut, Plattsburgh,NY
Waitress,June 2008-December 2010
 Provided excellent service skills in a fast paced environment
 Utilized strong multi-tasking abilities in handling multiple customers
 Displayed strong multi-tasking skills in taking care of every customer’s needs
Sacred Heart University Graduate Admissions,Fairfield, CT
Administrative Support, October 2007-May 2008
 Aided by checking admissions e-mail inboxes and forwarding to counselors
 Answered incoming calls and questions in a professional manner
 Assist walk-in, prospective and current students with inquiries and directed to appropriate
admissions counselor
Skills Proficient in Microsoft Word, Excel, Outlook and PowerPoint
Community Volunteer, Sacred Heart University, Habitat for the Humanity, February 2011-May 2011
Service Volunteer, Point in Time to end Homelessness,January 2011
Volunteer, Donate Prom dresses for underprivileged girls, April 2010
Volunteer, Bridgeport Rescue Mission, 2010