Jeffrey Holman has over 20 years of experience in IT support roles including systems analysis, technical support supervision, and customer service lead positions. He has various technical certifications including CompTIA Server+, Network+, and MSCE with Security+. Holman received a Bachelor's degree in Electrical Engineering from the University of Idaho in 1992. His experience includes supporting Microsoft executive briefing centers, datacenters, and managed lab services.

1. Jeffrey S. Holman
125 SW Campus Dr. #16-204
Federal Way, WA 98023
253-486-7796
jeffrey_holman@comcast.net
Skills
CompTIA Server+
CompTIA Network+
MCSE with security+.
MS Office and Outlook.
HP & Dell server support.
Wireless networking.
Traditional and IP telephony.
A/V routing and distribution.
Capitalization and depreciation.
Microsoft PO creation.
Supervisor of 6 person team.
Customer service escalation.
Certifications and Education
HP2-T23 Certification (Supporting Industry Standard Server Solutions) 2015.
CompTIA Server+ 2015.
CompTIA Network+ 2015.
ITIL V3 Foundations certification in 2010.
MS Certified Systems Engineer with Security option, 2005.
Bachelor of Science Electrical Engineering, Minor in Math. Univ. of Idaho, Moscow Idaho, 1992.
Experience
June 2013 to Present: Systems Analyst for Microsoft Managed Labs Services. (Atos IT Solutions and
Services, Bellevue WA.)
Server technician for Microsoft datacenter in RedW-E building in Redmond, WA.
February 2012 to January 2013: Technical support supervisor for Microsoft Executive Briefing Center.
(Atos IT Solutions and Services, Bellevue WA.)
Supervisor of tech support operations including new equipment ordering for infrastructure upgrades.
Responsible for budget forecasting. Escalation point for customer service issues and technical issues.
August 2005 to February 2012: Customer service lead for Microsoft Executive Briefing Center.
(Atos IT Solutions and Services – formerly known as Siemens IT Solutions, Bellevue WA.)
Support of Microsoft Executive Briefing Center as lead technician. Point of escalation for tech support
issues. Redmond B33 datacenter upgrade, including server backups and virtual server migration.
Executive meeting room support of PCs, laptops, servers, wireless networks, and networked
audio/video equipment. On-demand tech support for executive visitors and MS employees.
May 2005 to August 2005: Service technician for Microsoft datacenter in Tukwila Washington.
(Siemens IT Solutions, Issaquah WA)
Server installation and migration. Network cabling installation.
Sept. 2003 to April 2005: Contract technician for various customers.
(CompleteComm Telecom, PDS Services, ROLINC Staffing, and VOLT Services)
Contract assignments for equipment installation. QA of refurbished Coinstar machines.
July 2000 to Feb. 2002: Assoc. Communications Service Technician.
(Lucent Tech. Inc., Kent WA.)
Installation, repair, and removal of telephone central office switching equipment, electrical power
distribution, and DSL equipment.