Jeffrey Brown has over 15 years of experience in IT with expertise in systems administration, networking, storage administration, software testing and end user support. He has worked in both military and civilian roles supporting over 1,000 end users and various operating systems including Windows, Linux and IBM SVC storage systems. His technical skills include data backup, malware removal, virtualization, performance testing, and network troubleshooting using various protocols. He holds an Associate's degree in Computer Science.

1. Jeffrey E. Brown 4
Hawthorne Village
Concord, MA 01742
(339)223-0752
jeffrey.brown86@gmail.com
Technical Skills:
- Data backup and file recovery
- Spyware/Malware detection and removal
- Vmware tools (vCenter,Vfusion,Vsphere)
- Santricity (IBM, Netapp)
- Performance Testing (Automated)
- Stress Testing (Automated)
- Manual testing of new features
- Log scanning for failures in Application
- Network management using TCP/IP, FTP, IPX/SPX, and SNMP protocols
- Remote access client services including SecurID, VPNs
- Wireless network configuration and troubleshooting
- PC system building and customization, including installation and upgrades
- Dell, Compaq, Hewlett-Packard and IBM configuration, activation and repair
Software Expertise:
- SUSE
- CentOS
- IBM SVC (both SUSE and Centos OS’s)
- Windows 2008 R2
+ Setup SQL 2008
+ DAG cluster setup for SQL 2008
- Windows XP/2000 Professional
- Windows 2003 Server including:

2. + Installation
+ LAN administration
+ Microsoft Windows Server Update Services (WSUS)
+ Server monitoring
+ General troubleshooting
- Microsoft Office 2000/2003/2007
- Microsoft Outlook
- Microsoft Internet Explorer
- Mozilla Firefox
- Norton Anti-Virus, Ghost, PC Anywhere
Personal Skills:
- Self-motivated and responsible
- Ability to work as a team member
- Strong communication skills
- Effective and creative problem solver
- Ability to work with end users on all levels
- Experience working in fast-paced environments
- Ability to learn new technologies quickly
Experience:
Quality Assurance (Oct.2010-
Nov. 2015)
Actifio
- Build and maintain Servers for testing (vCenters, various windows, CentOS configurations,
physical and ESX environments)
- Configure, and maintain storage for testing (IBM V3700,5000,7000, DS3512)
- Build and maintain a set of testing environments

3. - Diagnose and report issues to software developers using Bugzilla
- Design and maintain test plans with Testlink
- Design rack formations as a lab manager
- Run and build performance testing on company software
- Maintain/configure stress testing environments
- Maintain/configure system testing environments
- Give feedback to developers on bugs found, and reported steps to reproduce issue
Corporate IT manager
American career institute (July2008-Oct.2010)
- Maintain 7 satellite campus networks
- Build and maintain network infrastructure (DMZ, Domain Controller, and DNS)
- Improve speed of network by improving switch/ Server configurations
- Setup customer network for students (allow internet but limited to certain sites)
- Setup and maintain Exchange sever to allow faculty email access using outlook
- Setup and maintain a call center server (for recording calls to would be customers)
- Setup classroom networks to allow students to intranet and setup their own networks
- Printer support for Hewlett-Packard, Lexmark, Xerox and Zebra printers
Information Management Officer - Network Administrator (July2007-Feb.2015)
United States Army
- Provided PC software and hardware support to over 1,000 end users
- Documented and solved user support issues in a timely manner
- Used Dame Wear and Hyena to remote into and repair end users computer stations
- Diagnosed and resolved networking issues involving connectivity, Active Directory, Remote
Access/VPN and wireless networking
- Helped update and implement network security software

4. - Ordered, configured and distributed new desktop and portable computer systems, including
custom software installation
- Rebuilt computer operating systems including file backup, data recovery and reinstallation of
applications
- Managed the retired computer systems program for system evaluation including up dating of
inventory database
- Reconfigured retired computers for redistribution including data transfer, custom software
installation, and addition to the active asset inventory database
Communications Specialist - Help desk Associate (Aug.2005-Jun.2007)
United States Army
- Responsible for assisting end users with mainframe applications and proprietary software
applications
- Supplied telephone support for Microsoft Windows 2000, Microsoft Windows XP and
Microsoft Office
- Identified and corrected problems with Local Area Network access, Remote Access/VPN, E-
mail and Intranet/Internet
- Provided computer hardware assessment as well as troubleshooting support
- Documented support issues in help desk support database including steps taken and the final
resolution
Computer Repair Specialist (July2003-Jun.2005)
Best Buy
- Assisted in the implementation of the Geek Squad, Best Buy’s help desk company
- Trained new employs in the ability to diagnose system hardware and software faults
- Provided customer support for computer hardware and software problems
- Inspected customer computers for Malware and Spyware contamination
- Repaired or replaced computer hardware when required

5. Education:
Military:
- Army Information Management Officers class for Network Administrators (2007)
- Army Technical School for Heavy Wheeled Engineer Equipment System Repair (2005)
- Air force Technical School for Aerospace Weapons Crew Loading and Repair (1997)
Civilian:
- Associates degree in Computer Science from Central Missouri State University (2003)
- Graduated from Mount Mansfield Union High School (1997)
Awards and Recognition:
- Army Achievement Award for the set up of the Tactical Operations Center during the
relocation of the Battalion Headquarters during Operation Iraqi Freedom, including the
creation of a new computer network system (2007)
- Superior Performance Award for greatly contributing to improve the unit’s overall
effectiveness (2005)
- Recognition of Exemplary Service with the 131st Engineer Company (2004)
- Certificate of Appreciation for highest degree of technical proficiency and maintaining
excellent professional standards (1998)