Oscar Little has over 20 years of experience in IT systems administration and technical support. He has expertise in areas such as network installation, systems administration, servers and networks, technical support, software and hardware, help desk operations, and network infrastructure maintenance. Currently he works as a Desktop/Network Technician for the State Department providing on-site IT assistance and support.
Amir MousaviPROFESSIONAL SUMMARYAmir has 8 years of IT tech.docxnettletondevon
Amir Mousavi
PROFESSIONAL SUMMARY:
Amir has 8 years of IT technical experience. He spent the majority of his professional time as an IT help desk technician, where he provided services including the following: end-user support; ticket documentation; imaging; Active Directory support; remote users assistance using VPN and other third party online applications, such as LogMeIn, CentraStage, Go to Meeting; installing Point Of Sale (POS) systems and main servers for franchise companies, including Staples, Office Depot and Install Server 2008; and creating domains including the required policies and network drives. He also has experience managing and troubleshooting print servers, plotters, scanners, and copiers.
More than 3 years experiencing Support, Configuration and Deployment VoIP using Cisco and Polycom equipment.
He holds an Associate’s degree in Network Administration in Information Technology. He also holds a Certified WAN Professional (CWP) certification in configuring Cisco routers and switches.
B.S of computer Science program will be completed by March 2017
WORK EXPERIENCE:
SOC
Reston, VAAugust 2015 to November 2016
Specialist On Call
Position: NOC Engineer
provided Tier 2/3 triage and escalation support for Specialists On Call’s growing corporate user base, datacenter and cloud environments. manage capacity and growth of Windows server, application and NAS storage environments.
As Network Operating Engineer in Infrastructure, I was working on all system, storage, and virtualization environments strategy for SOC's Infrastructure. This includes planning, design and execution.
· Delivered expert level with Windows servers (2008r2/2012) and enterprise technologies such as Active Directory, DNS, DHCP, Skype for Business, OneDrive, and Office365.
· Possess strong knowledge of configuring and administering Windows Active Directory Group Policies.
· Experienced in designing, configuring and administering VMware 5.5.
· Designed, deployed and supported network/system monitoring tools.
· Can demonstrate competency in infrastructure capacity planning and development and utilization of key performance indicators.
MBN
Springfield, VA August 2012 to March 2015
Middle Eastern Broadcasting network
Position: Systems Administrator
Responsibilities include keeping track of HP/Dell Enterprise systems, intact overseas satellite bureaus with Head Office at Springfield, VA. Maintaining DCs, RODCs, Sites Services, Blackberry Enterprise System, Microsoft Exchange systems. Configured monitoring tools for Cisco/Windows and Foundry Switches. Planned and configured daily/incremental backups using VERITAS Backup systems on to NAS and later pushing off to remote storage over the cloud on period basis. Planned, executed Asset Management software for tracking in-house, internet and overseas product in use as of now.
Involved with migration of mailboxes from old Exchange server to new Exchange.
Configured windows and MAC servers.
Khalid suliman sideg hamdan original tsKhalid Sideg
Technical Support Engineer seeking to build a career in a progressive organization that will provide me exciting opportunities to learn more and utilize my skills, my key strength is my ability to serve the best to keep up my company's name.
Technical Support Services, Systems analysis engineer Help Desk Management, Anti-Virus Management and monitoring server backups Support and administration of servers and desktop applications.
I am an easy going fast learner that loves challenges. I love to explore and research new technologies. At every job I have left a legacy by documenting what I learned and thereby making the job easier for the next person who replaces me. I am dedicated, loyal, honest and admit fault if I make mistakes. People who meet me find me likable and easy to get along. I will take on any task given to me and will learn to the best of my ability. I am a person of good character. I live and make the best of what is given to me, and will do my best to turn around any bad situation. Having survived two strokes and recovered from quadruple bypass surgery, my doctors say I have blown their medical textbooks out of the water. My favorite tee-shirt says ‘Stroke survivor. What is your superpower?” Anyone who doesn’t hire me is really missing out!
Oscar Little Resume (IT Systems Administrator Technician)
1. OSCAR LITTLE
1301 Stratwood Avenue Phone: (571) 505-3854
Oxon Hill, MD 20745 Email:oscarlittle7@yahoo.com
IT Systems Administrator Technician
Dedicated and motivated professionalwith a strong background in Help Desk Support and IT Administration. 20
years of successfulexperience consulting on multifaceted projects, troubleshooting an array of technical issues, and
fostering positive relationships with a wide range of clients, colleagues, and key business partners. Consistently
recognized for outstanding contributions and commended for organization, perseverance, efficiency, and priority
management skills. I am computer savvy and familiar with many modern hardware systems,network solutions,and
software applications. Possess Secret Clearance.
Areas Of Expertise
Network Installation
Systems Administration
Servers & Networks
Technical Support
Software & Hardware Specialist
Help Desk Operations
WAN & LAN
VOIP Phones
Win 7 OS, Linux, & MAC
Network Infrastructure Maintenance
Server Installation & Configuration
SharePoint
Remedy & Track-It
Training &Team Building
Remedy & Active Directory
Training End Users
Customer Service
CISCO Routers
Communications Skills
Bitlocker & SANENET
Quality Assurance
Dameware
CISCO Switches
Fiber Optic & CAT-5
State Dept. (IRM) 04/2016-Present
Desktop/Network Technician
Provide on-site assistance in the assessment, inventory, circuit tracing and support of desktop, office, and network
distribution closet equipment and cabling in an office environment. Installing and supporting offices and desktops,
networks and telecom cabling, and supporting equipment. Create/Update and built site documentation with ports
validation and inventory. Configure and patch management of services, switches, routers and other network
devices with remote assistance fromnetwork engineers.
State Dept. (Refugee Processing Center) 10/2015-4/2016
Help Desk Analyst
Provide timely response and first hand resolution to e-mail and phone support requests regarding IT issues. Utilizes
Configuration management tool to write software changes requests. Performs website administration to include user
Account administration and documents posting. Create tickets and input troubleshooting steps. Provides Microsoft
Active Directory user account administration and password resets.
DISA (Beacon Hill Staffing) 1/2014-4/2015
Information Technology & Systems Specialist
Contracted with DISA (Fort Meade) and served as DISANET service desk technician responsible for
troubleshooting various issues and upgrading computer hardware and software systems. I created tickets
usingRemedy software. I was granted SystemAdministrator. Coordinated installation processes utilizing SCCM
version 2012 and worked extensively in MS Office, Safenet, Bitlocker, CISCO VPN & Jabber, and Active Directory
in the SIPR and NIPR side. Set up user email accounts and published CERTS to the GAL. I completed desk-side
troubleshooting projects for an array of end users and VIPs.
Preferred Systems Solutions 6/2012-1/2014
IT Tech Support
2. Contracted with Enterprise IT Service Directorate (EITSD) in conjunction with the DoD and the Pentagon.
Responsible for upgrading computer systems to Windows 7 using SCCM version 2012.Oversaw the deployment of
collaboration and analytic environments as well as customdesigned software installations. Maintained components,
provided desk-side support,and configured new systems (routers and switches) with government software.
Assigned as Data Armor Encryption Administrator and utilized Active Directory. Repaired desktop and laptop
computers and worked closely with project managers and members of the engineering team.
Walterry Insurance Brokers 6/2011-4/2012
Insurance Sales Agent
I was responsible for generating new business and building my book of business fromleads.
United States Army Reserve 6/1991-1/2013
IT Systems Administrator/25B in the Army
I supervised the installation and maintenance of the Army’s networks hardware and software. Trained soldiers in
network diagrams. I ran CAT-5 and Fiber Optic cables where needed. I did CISCO Routers and Switches configuration.
I set up VTC while in Iraq. I have experience with the VOIP phones. I help create and setup the Army Command Center.
I was responsible for creating, updating, and maintenance of user’s account in the Active Directory. Setup users’
Enterprise e-mail. Created and troubleshooting Remedy tickets for end users. Provided support for hardware devices,
computer work stations, printers, and scanners. I worked several years in Telecommunications, instructing, and training.
WASHINGTON GAS AND LIGHT 9/2014-2/2007
Gas Supply Operator
Responsible for the natural gas regulators, gas meters, gas plant send out, below city vault gas regulators, and installation of
new natural gas regulator stations.
BROWARD COUNTY SCHOOL BOARD 9/1998-2/2005
Substitute Teacher
Responsible for teaching middle schools and high schools Language Arts, Grammar, Science, Math, History, Algebra,
English, Special Ed, and managing a safe and good class roomenvironment.
Responsibilities included running Internal Suspension, writing lesson plans, creating tests, and JROTC.
EDUCATION____________________________________________________________________________________
Fort Gordon Signal School March 2008
Grantham University Present
ITU Online Present