Alvin F. Traqueña has over 9 years of experience in IT, networking, and telecommunications. He has extensive knowledge of networking protocols, router and switch configurations, and troubleshooting from the physical layer to layer 3. His most recent role was as a Senior L2 Network Implementation Engineer at Accenture, where he was responsible for logical network configurations and ensuring designs met customer and industry standards.

1. ALVIN F. TRAQUEÑA
3 0 6 1 R . C O R D I L L E R A S T . B A C O O D S T A . M E S A , M A N I L A
C E L . N O . + 6 3 9 3 3 7 2 0 2 7 6 6
E -MA IL: a lv in. f. tra que na @ g ma il. c om
SKILL SUMMARY
 More than nine years in IT Hardware, Software, Networking and Telco with strong analytical skills
and a broad range of computer expertise.
 In-depth knowledge in Network implementation, troubleshooting, static and dynamic routing
protocols.
 Good communication and interpersonal skills. Ability to work independently and as a part of the
team. Able to work and multitask on tight deadlines. Have creativity and imagination.
TECHNICAL SKILLS AND EXPERTISE
 Knowledgeable in configuring router and switches (LAN and WAN setup).
 Extensively knowledgeable in routing protocols (BGP, EIGRP, OSPF, RIP, and Static Routing)
 Experience in configuration of DSL, DS1, DS3, Ethernet Circuits, DMVPN, MPLS, HSRP, GRE,
IPSEC, QOS, ACL, VLAN, WLAN, NAT, PPP and Multilink.
 Has a working background with monitoring tools such as Solarwinds, Nagios, MRTG, Syslog and
Netflow.
 Ability to troubleshoot from Layer 1 to Layer 3 and provide reports for the root cause.
 Knowledgeable in installation and troubleshooting of Windows OS such as, Windows
NT/2000/2003/2008/XP/Vista/7.
 Experienced in PC repair and assembly.
 Desktop support (hardware and software).
 Internet (DSL) and email support.
 Proficient in Microsoft Word, Excel and Powerpoint.
PROFESSIONAL EXPERIENCE
Accenture (Verizon Business)
Senior L2 Network Implementation Engineer ( SME )
July 2013 - January 2016
• Execution of specific areas of responsibility/deliverables with minimal supervision
• Serving as a functional expert for a program or a defined set of programs. Applies
knowledge of the enterprise, business system and industry to the project team, supporting or
interfacing with their program/project or defined set of projects/programs.
• Responsible for the logical configuration of network equipment (both Customer Premise
and Network) such as Cisco, Juniper, and Adtran platforms.
• Ensures, design and implement configurations meet customer expectations as well as

2. industry and product standards. Responsible for accurate back office system data record
management.
• Supports customer activations and is responsible for configuration adjustments as required
for management acceptance testing.
Global Logical Provisioning Tier 2
April 30, 2012 – July 2013
• Communicates with customer as necessary for required technical information
• Confirms Layer 1 & 2 connectivity for the hardware and access
• Validates circuits (WAN ) are passing IP traffic
• Builds logical configurations for connectivity to the customer's network
• Validates Layer 3 connectivity
• Acts as technical customer point of contact during device activation
• Completes checklist criteria for activation
Project:
Supports one of the nation’s leading online grocery shopping and delivery service in US.
(Confidential)
Act as the main point-of-contact for the two project phases:
Phase 1: Transition - Manage Take Over (MTO) and remove the credentials of the previous third
party support on all devices such as Cisco equipment (routers, switch and Access Point), HP switch, and
UPS. Checked and make sure that Implementation Engineers were submitted properly all scheduled site
devices to Verizon Management for monitoring.
Phase 2: Transformation - Coordinate with Project Managers to disseminate the scheduled sites /
activities with respective Implementation Engineer. Attend to scheduled activities to configure new pre
configured Cisco routers and switch with Primary and Backup (4G/LTE and DSL / Internet) setup. Act as
1st Level escalation support of the team to make sure all troubleshooting were done before escalating to 2nd
level. Provide documentation of issues encountered, troubleshooting and resolution to the Project Lead.
PLDT (iPLUS Intelligent Network, Inc.)
Fault Management Assistant
Dec. 22, 2010 - April 27, 2012
• Performs first line maintenance/preliminary fault isolation
• Monitors trouble report assigned to respective groups, coordinate and endorse trouble
report to various repair work units involved in the restoration of the facilities being reported
• Provide feedback to all concerned parties, Relationship Managers and customers on the
progress of the restoration
• Confirms with customer if the data service (internet) has been restored and accepted, once
restoration activities had been completed.

3. CHASE TECHNOLOGIES CORPORATION
Network Engineer
February 2, 2007 – March 5, 2010
• Administers Network servers and ensure data security and availability.
• Troubleshoots technical, operational, or customer service problems and takes corrective
action to resolve conflicts.
• Administers operations and procedures, improves methods, procedures, service levels, and
operation efficiency.
• Research and development of inter-network communication and application such as VOIP,
Net Meeting, Wireless connectivity and Network Fax.
• Implements special projects and recommends the development of procedures.
Service Center Technician
March 6, 2006 – February 2, 2007
• Assists for the improvement of the department's performance.
• Determines immediately if the unit is under warranty or out of warranty.
• Repairs all products of the company within one day without recurring the same problem to
the same clients.
• Assigned service/repair requests are attended to within 24 hours.
• Recommends for the improvement of repair.
• Accomplishes repairs within 2 hours per client, 5 hours if more than 4 units requested by the
clients.
• Troubleshoots technical products and/or company's products.
• Safekeeps assigned tools, bags, and accessories.
• Develops and maintains customer satisfaction.
• Assists in implementation safety program to the department.
• Provide service unit/equipment status report on a weekly basis.
• Submits daily/weekly/monthly report as required by his supervisor.
• Performs other related duties that may be assigned from time to time.
SILVERCHIPS COMPUTER CENTER
Computer Assistant/Technician
October 2000 – March 2003
• Assist customers how to use computer, internet, Microsoft Word, Excel, and Powerpoint,
etc.
• Research and advertise latest games to customers.
• Accept typing jobs and other projects such as Powerpoint presentations, etc.
• Accept computer repair and services.
• Troubleshoot and maintain computer hardware, software, internet connectivity and network.
• Monitor log in and out of customers.
• Submits daily sales to Computer Center owner.
EDUCATION & TRAININGS
Polytechnic University of the Philippines – Sta. Mesa
Bachelor of Science Major in Computer Engineering

4. June 1999 - Dec 2005
Experts Training and IT Services
CCNA - IP Security
March 2015 - August 2015
CCNP - Implementing Cisco IP Switched Networks
October 2012 - December 2013
CCNP - Implementing Cisco IP Routing
January 2013 - March 2013
CCNP - Troubleshooting and Maintaining Cisco IP Networks
March 2013 - May 2013
Mapua Institute of Technology Center – Makati
CCNA 1 – Networking Fundamentals
April 2009-July 2009
CCNA 2 - Routers and Routing Protocol
August 2009-October 2009
CCNA 3 – LAN Switching and Wireless
October 2009-December 2009
CCNA 4 – Accessing the WAN
January 2010-March 2010
CERTIFICATIONS
Certification: Cisco Certified Network Professional (CCNP R&S), June 21, 2019
Cisco ID No.: CSCO11780954
PERSONAL INFORMATION
Birth Date : October 04, 1982
Civil Status : Single
Citizenship : Filipino
CHARACTER REFERENCES
• Available upon request