This document provides a summary of Jim Garcia's qualifications and professional experience in systems administration and IT support. It outlines his experience managing Windows servers, Active Directory, and virtual environments at the University of New Mexico from 2005 to 2016. It also details his previous roles providing desktop and server support for Riverside County and First Financial Credit Union from 2002 to 2005. Key skills include Windows server administration, Active Directory, virtualization, backup administration, and troubleshooting.

1. Jim Garcia
10283 Napoleon St email: jigarcia102@gmail.com
Cherry Valley, CA 92223 phone: 505-459-3411
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Qualifications
 Demonstrated ability to manage high profile projects and deliver results on time
 Thorough knowledge of datacenters both physical and virtual
 Broad experience of Microsoft platforms and 3rd
party applications
 Excellent documentation skills
ProfessionalExperience
University of New Mexico, Albuquerque, NM 8/2005 – 7/2016
Systems Analyst II - Windows Enterprise Services
As an Enterprise and Domain administrator for the Windows Enterprise Services Group, I am responsible for
installing, configuring, and supporting Windows Server 2003/2008/2008 R2/2012 R2, 90 percent of which is hosted
on VMWare 5.1.0, in a large Active Directory infrastructure. The WES Group provides Active Directory 2008R2,
Exchange 2013, SharePoint 2010/2013 and File/Print services campus-wide and is working to consolidate
University resources as part of ongoing Active Directory unification project. These core services support over
80,000 users and over 400 physical and virtual servers.
Accomplishments
 Virtualized Citrix Environment for our Student Computer POD’s
 Standardized the OS installation process
 Installed Patch Management including EminentWare, a 3rd
party WSUS integrated software to update and
install all software packages
 In the process of replacing EminentWare with System Center 2012 Configuration Manager (SCCM) and
implementing System Center Operations Manager 2012 (SCOM)
 Perform training for new Organizational Unit administrators
Duties
- Build and maintain Windows servers and server templates in a VMware environment, troubleshoot failures and
restore service to critical servers
- Provide on-call support for services provided by the WES Group
- Provide Active Directory management/support
- Responsible for WSUS patch management
- Assist peers on various projects and tasks
- Monitor server assets via GroundWork
- Maintain hardware and software inventory and technical documentation/procedures for IT Dept and end users
- Citrix XenApp administrator including implementation, configuration and troubleshooting
- Respond to Incident, Changes and Projects through our Cherwell ticketing system
Riverside County Transportation Land Management Agency, Riverside, CA 11/2002 –
8/2005
User Technical Support
Provided comprehensive on-site and remote support for the County’s Transportation & Land Mgmt. Agency (TLMA)
which employed over 600 users
Accomplishments
 Progressed from desktop into Level II server support, given responsibility for completing projects, coordinated
the work of others
 Departmental liaison for hardware/software vendors, acquired equipment/media to provide solutions, prepared
RFPs
 Successfully completed high profile Tablet PC deployment, imaged machines, tested survey software, trained
and supported new users
 Deployed DR infrastructure for remote sites, installed/configured 8 backup servers running Veritas BackupExec
supporting 100 servers

2. Jim Garcia
10283 Napoleon St email: jigarcia102@gmail.com
Cherry Valley, CA 92223 phone: 505-459-3411
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Duties
- Supported Novell GroupWise 6.5, Novell NDS Administration, recovered servers from ABENDS
- Backup administrator, maintained tape libraries and retention via Iron Mountain, completed restores for
departments and special City projects
- Supported networking equipment, Catalyst switches, cabling and wireless routers
- Troubleshoot Wireless connectivity to Access points including line of sight troubleshooting between bldgs
- Created Win2K, Win XP and Win NT 4.0 OS images, deployed application packages with Novell ZenWorks
- Supported MS Office Suite, X11 terminal emulation, ArcGIS, CG Survey (for land surveyors)
- Inventory and document hardware and software. Tracked disposal of surplus hardware (asset management)
- Took HelpDesk knowledgebase and created configuration and install documentation procedures (OS, HW/SW)
- Trained interns, and new hires on helpdesk processes, dept procedures, software installs, troubleshooting
First Financial Credit Union, West Covina, CA 5/2001 – 11/2002
Desktop Specialist
Provided desktop and back-office support for 500+ user network
Accomplishments
 Completed PC rollout project approximately 500 machines working as technical lead and managing other
techs involved in deployment
 Setup new voicemail and switchboard configuration on Nortel / Meridian PBX
 Completed and maintained organization-wide PC inventory (asset management)
Duties
- Desktop deployment via machine cloning (sysprep)
- Installed and maintained corporate software, MS Office Suite and banking apps
- Provided technical support for application software
- Served as Data backup administrator and responsible for data recovery
- Managed disposal / recycling of surplus hardware that was end of life
- Assisted Network Engineer with router / switch administration
- Prepared and maintain technical documentation and procedures
Education& Certifications
6412L: Configuring Advanced Windows Server 2012 Services (M20412) – Global Knowledge Online
System Center 2012 Operations Manager – Skillpipe online
AAS Electronics Engineering – ITT Technical Institute, San Bernardino, CA
MCSE - Microsoft Certified Systems Engineer
CompTIA A+
Dell – Dell Desktop and Notebook Configuration and Troubleshooting