John A. Knox has over 15 years of experience in IT infrastructure including virtualization technologies, storage solutions, enterprise operations, messaging, and disaster recovery. He has extensive experience deploying, supporting, and administering Microsoft server operating systems, applications, and virtualization software. His background includes roles as a system engineer, IT manager, system administrator, and network administrator.

1. John A. Knox
1265 Mills Pointe Court, Batavia, OH 45103
513-520-7602
Jknox8@gmail.com
SUMMARY I plan to secure a position that will utilize my broad hands-on experience
with IT Infrastructure. My expertise includes virtualization technologies
(VMware), storage (EMC, Pure, XIV), enterprise solution operations,
messaging, and disaster recovery. I have extensive experience in
deployment, support and administration of Microsoft Server operating
systems and enterprise application software.
TECHNOLOGY
Operating Systems: Microsoft Windows Server 2000/2003/2008/2012, Microsoft Exchange
Server 2003/2007/2010, Microsoft Small Business Server 2003, System
Center Configuration Manager 2007, Microsoft SharePoint Server 2007,
Active Directory GPO’s/OU, Linux SUSE v10.2, Scalix E-Mail and Calendar
Server, Microsoft Windows Desktop 95/98/NT/XP/2000/Vista/7/10, OS/2
Warp 4.0, VMware ESX 5.5
Languages: TCL, Shell Scripting
Virtualization: VMware ESX 3.0 – 4.0, Microsoft Virtual Server 2005, Microsoft Virtual
Machine,
Disk Imaging/
Deployment: Acronis Imaging Software, SMS 2003, SCCM2007
Databases: SQL Server 2000-2008, MySQL
Software: Microsoft Office, Microsoft Active Sync, Microsoft Business Productivity
Online Services, Symantec Backup Exec, Ghost, Anti-Virus, CA Service
Desk, Monarch, Unisphere, SAN Clients (Cisco and EMC)
Hardware: Cisco UCS Blades, HP Blades, IBM Blades, EMC(Isilon, VNX, NS80, VMAX,
VPLEX, Clariion), Pure, XIV, RFID Scan Guns, Cisco VOIP, Cisco Aironet
Router Administration, NETGEAR Router Administration, Laser Printer
Repair, Computer Forensic Tools, Avaya Phone Systems
Certifications: MCSE, A+

2. EXPERIENCE
Cengage Learning Inc. Jan 2014 - Present
System Engineer
 Allocate storage for different resources (Oracle, Windows, Linux, VMs).
 Build and deploy VM’s for different business units based on their requirements.
 Run fiber for new servers that require enterprise storage.
 Troubleshoot and repair various types of server hardware, HP, Cisco UCS, IBM, Sun.
 Work with business units on reloading operating systems for servers.
 Maintain current firmware on HP and IBM servers as business units allow.
 Coordinate hardware replacement with outside vendors for –equipment no longer
under warranty.
 Assist the operations department with any L2 – L3 issues that arise.
 Perform data center administration tasks (planning and running network and power for
new hardware, enforcing data center best practices).
J. Peterman Co. Apr 2013 – Aug 2013
IT Manager
 Support the 50+ local and offsite employees using ticketing systemand remote control
tools.
 Administer Ecometry systemhandling user access and issues as they arise.
 Maintain and support the 20+ servers in local and virtual offsite environments.
 Planned and implemented new eFORMz software to handle automatic population of
necessary forms.
LGCoupons.com Apr 2012 – Feb 2013
System Administrator
 Maintain and support Windows and Linux servers in local and virtual environments.
 Setup and install new machines weekly for class of new hires.
 Obtain and make live web addresses on a weekly basis for various new customers.
 Setting up campaign/ads on Facebook to drive traffic to locations and services.
 Worked with outside vendors on virtualization of local datacenter to a more secure and
redundant location.
 As the sole IT staff, handled any and all issues under the IT functional area. (triage,
prioritization, planning implementation).
CBTS (Wolseley and Marathon) (Contract) Mar 2011 – Apr 2012
Data Center Server Engineer
 Administer and support HP Blade Center servers, various network appliances
(Checkpoint, NetApp and QRadar)
 Handle physical hardware changes (blade server replacement, memory installs, racking
of equipment, etc.)

3.  Performs firewall, router and switch installation, setup and maintenance. Takes
direction from senior infrastructure team on changes that have to be made at data
center.
 Complete bi-annual power redundancy testing based on industry standards.
 Maintain CMDB inventory list of equipment.
Field Server Engineer
 Provide network support for clients in the field as well as various different data centers.
Pomeroy IT Solutions, Inc., Hebron, KY, (Cintas) (Contract) Oct 2010 – Jan 2011
Sr. Network Administrator
 Administered and supported 350 Windows 2003 and 2010 servers in a clustered server
farm environment.
 Consolidated systems into the VMware Server Farm environment.
 Administered Microsoft Exchange 2007 and Active Directory accounts for over 4000
employees at Cintas.
 Responsible for architecting, planning and converting existing Exchange environment
over to a third party hosted Exchange environment.
S and S Healthcare Strategies, Cincinnati, OH Apr 2009 – Aug 2010
Network Administrator
 Managed an on-site location of twenty servers and also maintained communication with
a co-location for redundancy.
 Local basic support person as well.
 Handling the “everyday” IT tasks such as new user network and e-mail access.
 Remote computing support person troubleshooting VPN connections through different
remote locations.
 First task there involved inventorying all of the IT equipment and creating and
maintaining a database to track all equipment in Access 2007.
 The environment of servers ranged from Windows 2000 Server up to and including
Windows Server 2007 as well as different variations of Linux.
Robert Half Technology, Cincinnati, OH Aug 2008 – Nov 2008
Technical Recruiter
 Member of a three person permanent placement recruiting team.
 Used all available resources to source candidates and place them in the right
opportunity.
 Creating new relationships with companies as well as individuals.
Pomeroy IT Solutions, Inc., Hebron, KY May 2007 – Aug 2008
Systems/Network Administrator

4.  As part of a five person support team, administered and supported 150 Windows 2000
and 2003 servers and two UNIX servers.
 Administered Microsoft Exchange 2007 and Active Directory accounts for over 3000
employees at Pomeroy.
 Loaded and configured System Center Configuration Manager 2007 for development in
preparation for a major corporate release.
 Administered two SharePoint servers in both development and production
environments.
 Other IT Operations responsibilities included managing vendor accounts and desk side
support for top Pomeroy management.
Auto Body Panels, Inc., Cincinnati, OH Mar 2004 – May 2007
IT Manager
 Administered and supported six Windows 2000 and 2003 servers and two Linux servers.
 Installed an Astaro Security Gateway and used this to manage all internet traffic and e-
mail.
 Built a Linux server running SUSE 10.2 and installed Scalix e-mail and calendar.
Personally assumed responsibility as e-mail administrator for my company achieving
savings of $7,000 after insourcing. .
 Installed an LDAP server to increase security of our VPN connections and to manage
user logins.
 Proficient in TCL programming language and Monarch for reporting, along with
Microsoft and Linux applications.
 Configured our CISCO router to assist in managing connections.
EDUCATION
Miami University
Various courses of unmatriculated study.
Max Training
 SMS 2003 Administration
 SharePoint Administration