1. Professional Summary
• Technically sophisticated professional with 10 years of career reflecting leadership qualifications with hands-on experience
in IT Infrastructure Management encompassing Networking Operating Systems, Technical Support, application support,
database support, IIS, deployment of web servers, service and application, managing web servers Performance Tuning, SSL
and client cert implementation, AP encryption decryption, web server/server monitoring, TIP run etc.
• Proficiency in IT Infrastructure/ISO 27001 ISMS & ITIL framework standards & policies, strong experience with System
Administration, Active Directory, Storage / Backup Administration, Network Infrastructure, IIS 6.0 /IIS 7.x /IIS 8
Administration & Patch Management, SQL server management, Customer support, Power shell scripting, Gomez, Keynote
monitoring
• Excellent leadership, analysis and cross-group collaboration skills, customer support, cross team collaboration.
• Experience in Product Support and Database support in a 24X7 production environment,.net Application support.
• Hands on experience on BIG IP (F5), LTM & GTM, Windows Network Load Balancing, Irule and clustering configuration.
• Installing MS SQL 2008/2012, database administration, troubleshooting, creating back up script, providing security access
and groups, monitoring SQL performance.
• Extensive experience in backup/restoration planning and implementation, database and server Tuning and optimization
Technical Skills
Network Operating
System
Windows 9x, Windows XP, Windows 2000, Windows Server 2003, Windows 7 /8 , Windows Server 2008
/R2 & Windows Server 2012
Active Directory A.D Administration, Group Policies & A.D Replication Administration,FSMO Roles, A.D backup & Restore,
etc.
Networking BIG IP, LAN/WAN, Windows Server Clustering & NLB,LTM,GTM & DHCP,ITM
Backup/Restore Windows NT Backup and Symantec (VERITAS) Backup Exec 11 D
Databases MS Access, MS SQL Server 2008/2012,
ISMS/ITIL ISMS (Information Security management Systems)- ISO 27001 implementation
Web Servers[IIS]/ Patch
Management
WSUS server & MSN Patch, IIS 6.0 / IIS 7.X /IIS 8 administration
Tools/Utilities Active Directory & IIS Diagnostic Tools / Commands, Process Monitor, Replication & Server Clustering
Diagnostic Tools / Commands, Team Viewer, Net Support, Net Meeting, Microsoft Virtual Machine, Gomez,
KeyNote, HPSIM, SCOM etc.
Languages PowerShell , C#
Work Experiences
Company: Pactera Technologies Inc. May 2014 – Till Date
Client/Project: Microsoft Corporation/ Commerce Platform Ops
Role: Systems Engineer Team Size: 9
Providing System Administration Production Support to Commerce Platform Operations project’s Datacenter in cluster environment
which includes high end IIS (7.x & IIS 8.x) administration using various tools and utilities, SQL server & Patch management, Release
management, Incident Management & Network Troubleshooting, Network Load Balancing.
Working on below critical CTP Ops Projects;-
• BillPay Ops Systems Re-architecture- working on BillPay Systems re-architecture project’s planning, execution &
implementation. Performing a critical role, successfully implemented the project which is LIVE serving customers’ needs.
• CTP Ops Classic System Management –
Responsibilities:
• Working in a huge environment and responsible to support thousands+ servers under CTP BillPay in Production & BCP
Datacenters.
• IIS (Internet Information Service) 7.x/8.x configuration & administration
• Monitoring & troubleshooting server related issues/ web server, IIS/ SQL related issue, SQL job, installation of SQL,
database availability etc.
• Automation of back SQL jobs, basic SQL troubleshooting, security rights for various group and individuals.
• Basic troubleshooting for cluster nodes and LS and SQL agents.
Page 1 of 4
RAM DASS
Cell # 425 985 1711
ram.bhanwala@gmail.com ; v-radass@microsoft.com

2. • Responsible for BIG IP Load Balancers (F5 Load Balancer), DNS and Network related configuration & issues
troubleshooting.
• Release deployment (Monthly & Weekly releases), Hotfix / QFE deployments using Firefly, Octopus , Auto Pilot and
Sequence Manager Deployment.
• Web Server Security Configuration (SSL / IP and Domain Name Restrictions/NTFS
File and Directory Permissions).
• Responsible for server security compliance, MSN Patching, updating security patches & application related patches
• Responsible for ECN and Level 3 Load Balancer. (LTM & GTM Load Balancer configuration). Level 3 Policies
implementation & traffic redirection management.
• Handled security, performance, and tuning issues on Web servers to optimize performance.
• Create, deploy, renew and Import & export of the SSL certificates and configure them to make website secure.
• Responsible for the server and application monitoring through SCOM MP’s & SSMON.
• Investigate, Tracks, Escalate & follow up of UTS Tickets (Tickets created on each activities
or escalated tickets on us) & TFS bugs.
• Cross Team coordination while Release /QFE/Hotfix Deployments or Live Site issue investigation going on.
• Monitoring and handling the Incidents tickets, SDE Bug and investigate Live Site issues.
• Create relevant documents & TSGs to share with other team mates to troubleshoot the issues.
• Working in 24*7 Production support, jump into any LIVE site issues and working towards fixing the issue at earliest
possible.
• Responsible for troubleshoot production issues for various IIS user authentication and server issues.
• Handled security, performance, and tuning issues on Web servers to optimize performance.
• Create & configure AP environment and AP migration from classis system to modern services.
• Team building . Provides KT to the new joinees and ramp up the new engineers.
•
Company: HCL Technologies Ltd. Jan 2010 – May 2014
Client/Project: Microsoft Corporation/ Ad Center (BingAds)
Role: Systems Engineer (Technical Lead @ HCL America Inc) Team Size: 20
Providing System Administration Production Support to Microsoft Ad Center project’s Datacenter in cluster environment which
includes high end IIS (IIS 6, 7.x & IIS 8) administration using various tools and utilities, Patch management, Release management,
DNS & Network Troubleshooting, Network Load Balancing.
So far, Worked on below critical AdCenter / BingAds Projects;-
• Bing Ads Rebranding- worked on Bing Ads Rebranding project’s planning, execution & implementation. Performing a
critical role, successfully implemented the project which is LIVE serving customers’ needs.
• Pub Center Re-architecture-Pub Center re-architecture is a project of turning a very complex system into simple
architecture whilst leveraging the minimal H/W and network resources. It was result of good planning , execution & cross
group collaboration and I have played a critical role in delivering system needs
• Windows 2012 migration – Another critical project for AdCenter migrating all our Production servers to Windows Server
2012.Playing a critical role , win 2012 migration phase is a successfully completed project where I was responsible in
turning around 140+ servers in each DC in under a months’ time.
• Baltimore SSL Migration – Played critical role in Baltimore SSL migration project in Production env. Created SAN & Wild
card SSL cert and implemented on Prod Site.
• Client Center Capacity addition-Simplifying the CCMT cluster layout from complex to simpler cluster model is a
challenging task where we assess customer needs, volume, usage and resilience. I have played a critical role in simplifying
the current architecture to propose LDC based clusters.
Responsibilities:
• Working in a huge environment and responsible to support thousands+ servers under AppCore in Production & BCP
Datacenters both.
• Responsible for BIG IP Load Balancers (F5 Load Balancer), Citrix NetScaler Configuration, iRules, DNS and Network related
configuration & issues troubleshooting.
• IIS (Internet Information Service) 6/7.x/8 configuration & administration.
• Release deployment, Hotfix / QFE deployments using Firefly, Octopus & Auto Pilot and Web Site configuration to make
them secure.
• Web Server Security Configuration (SSL / IP and Domain Name Restrictions/NTFS
File and Directory Permissions).
• Supporting Paid search and display ads platform in 24*7 production environment.
• Responsible for server security compliance, MSN Patching , updating security patches & application related patches
• Responsible for ECN and Level 3 Load Balancer. (LTM & GTM Load Balancer configuration). Level 3 Policies
implementation & traffic redirection.
• Experience in analyzing log files to troubleshoot and improve performance of web applications using log parser tool,
performance tool and windows event logs.
• Responsible for measuring web applications performance and capacity planning.
• Monitoring & troubleshooting server related issues/ web server, IIS/ SQL related issue, SQL job, installation of SQL,
database availability etc.
• Basic troubleshooting for cluster nodes and LS and SQL agents.
• Check Servers console logs and taking corrective action. Storage of required logs. Runtime error troubleshooting.
• Responsible for troubleshoot production issues for various IIS user authentication and server issues.
• Handled security, performance, and tuning issues on Web servers to optimize performance.
Page 2 of 4

3. • Create, deploy, renew and Import & export of the SSL certificates.
• Responsible for the server and application monitoring through SCOM MP’s & SSMON.
• Execute test cases and perform smoke tests on all the modules during every new releases or quick fixes (RTOs) and
resolveescalates issues until issues get resolved and stabilized.
• Develop scripts in Power Shell & batch files and use them to automate daily tasks.
• Trouble shooting and fixing day-to-day problems of the applications in production.
• Monitoring and taking appropriate action on the server’s activities, Notification & alerts. Investigate for error logs
& finding root causes.
• Investigate, Tracks, Escalate & follow up of UTS Tickets (Tickets created on each activities
or escalated tickets on us) & TFS bugs.
• Cross Team coordination while Release /QFE/Hotfix Deployments or Live Site issue investigation going on.
• Monitoring and handling the Incidents tickets and investigate Live Site issues.
• Create relevant documents & TSGs to share with other team mates to troubleshoot the issues.
• As a Lead at HCL, Interaction between onsite and offshore for solving critical issues in the project.
• Working as a Lead, providing 24*7 on call support and managing the resources in offshore/Onsite model to provide the
24*7 smooth support to the project from offshore.
• Working in 24*7 Production support, jump into any LIVE site issues and working towards fixing the issue at earliest
possible.
• Working as Lead @ HCL, ensure all deliverables should be within SLA & in a given time.
• Team building .Provides KT to the new joinees and ramp up the new engineers.
Company: Larsen & Toubro – Sargent & Lundy Ltd. April 2008 – Jan 2010
Client/Project: Internal IT Support
Role: System Admin-Windows Team Size: 2
Complete IT Infrastructure Administration (Datacenter), including IIS & Patch management, Windows 2003 based Domain Controller,
Implementation and Documentation of ISMS procedures, Installation and Configuration of various Engineering & general soft
wares .
Responsibilities:
• Administration of D.C (Domain Controller), A.D.C (Addition Domain Controller) and few Application
servers.
• Antivirus (Symantec 9 & SEP 11) server and back up (Symantec Exec 11 D) server
administration.
• IIS (Internet Information Service) 6.0 administration.
• Web Server Security Configuration (SSL / IP and Domain Name Restrictions/NTFS
File and Directory Permissions)
• Automation of back SQL jobs, basic SQL troubleshooting, security rights for various group and individuals.
• Basic troubleshooting for cluster nodes and LS and SQL agents.
• Administration and managing WSUS (Windows Software Update Services) server.
• Taking care of Backup (Using NT Backup & Symantec VERITAS Backup exec 11D) of servers as well as project data.
• ADS administration: - Creating users/ deleting users/ configuring access rights, delegate controls group policies, A.D
Replication, FSMO Roles etc.
• Check Servers console logs and take corrective action. Storage of required logs.
• Administration of File/Folder access rights (ACL & ACE Permissions) and taking care of internal/external FTP sites
access.
• Troubleshooting and taking care of network related (LAN and WAN) problems and other IT –Hardware &
Software assets.
• Installation & troubleshooting of Novell client, GroupWise (E-mail Application), MS outlook, Mail Archive and oracle
client.
• Vendor Management including software revisions, hardware’s upgrades, run time difficulties and
solutions etc.
• Experience in installation & configuration of DHCP, DNS server, proxy Server and some other tools like net meeting,
VMware, Net support, VNC Viewer, Log me IN etc.
• Documentation of Hardware/Software Inventory, IP Addresses, and Internet access details, Administrator
passwords, Hardware (Software License Locks) locks etc.
• Supervision of FMS team engineers (15 No.) and providing solutions on escalated problems.
Company: Nelito Systems Ltd. (A TATA Group Company) Sept 2007 – April 2008
Client/Project: NCR Corp. / CTS Project at RBI (Reserve Bank Of India)
Role: Sr. Technical Engineer – Project Implementation Team Size: 12
Windows Servers Administration & CTS project implementation. End to end documentation, Installation, troubleshooting and
maintenance of CHI & CH Servers (in various bank’s datacenter).
Responsibilities:
• Installation & trouble shooting of windows 2000 & 2003 servers.
• Installation & trouble shooting of CHI (Clearing House Interface) and CH (Clearing House) Servers.
• Software (ECPIX) testing and error debugging, CTS project implementation.
• Windows OS installation on HP, IBM, HCL & Dell Servers.
• ADS administration: - Creating users/ deleting users/ configuring access rights, delegate controls group
policies etc.
Page 3 of 4

4. • Patch Management (WSUS server) & Remote Installation Services.
• Windows Web hosting Administration.
• Performed administrator activities like installation and configuration of application
Server.
• Troubleshooting and taking care of network related (LAN and WAN) problems and other IT –Hardware assets.
• IIS (Internet Information Service) 6.0 administration.
• Taking care of Backup & Restore.
• Installation and troubleshooting on various General and System soft wares and utilities including MS Office,
Apache server, Oracle 10g etc.
• Group Policy Management & DHCP and WINS Management.
Company: Zenith Computers Ltd. July 2006 – Sept 2007
Client/Project: India bulls Security Ltd. /Internal IT Support
Role: Systems Support Engineer-Windows Team Size: 3
Complete Windows Administration, including IIS & Patch management, Windows 2003 based Domain Server, Documentation of
Hardware & Software assets, Installation and Configuration of various application software in indiabulls environment.
Responsibilities:
• Installation & trouble shooting of windows 2000 & 2003 servers.
• Windows OS installation on HP, IBM, HCL & Dell Servers.
• ADS administration: - Creating users/ deleting users/ configuring access rights, delegate controls group
policies etc.
• Group Policy Management & DHCP and WINS Management.
• Patch Management (WSUS server) & Windows Web hosting Administration.
• Installation & troubleshooting of Microsoft Outlook, Mail Archive and oracle client.
• Performed administrator activities like installation and configuration of application
Servers.
• IIS (Internet Information Service) 5.0 & 6.0 administration.
• Installation and troubleshooting on various General and System soft wares.
• Troubleshooting and taking care of network related (LAN and WAN) problems and other IT –Hardware assets.
Company: HCL Info systems Ltd. July 2004 – June 2006
Client/Project: NDPL (North Delhi Power Ltd.)/Internal IT Support
Role: Systems Support Engineer-Windows Team Size: 11
Complete Windows Administration, including IIS & Patch management, Windows 2003 based Domain Server, Documentation of
Hardware & Software assets, Installation and Configuration of various application software in NDPL (North Delhi Power Limited)
environment.
Responsibilities:
• Installation & trouble shooting of windows 2000, Win Xp, 98 & 2003 servers.
• Windows OS installation on IBM, HCL & Dell Servers and PCs.
• ADS administration: - Creating users/ deleting users/ configuring access rights, delegate controls group
policies etc.
• Configured mails using Microsoft Outlook & Outlook Express & Troubleshoot.
• Performed administrator activities like installation and configuration of various
applications in NDPL environment.
• DHCP and WINS Management.
• Installation and troubleshooting on various General and System soft wares and utilities including MS Office,
Apache server, Oracle 10g etc.
• Troubleshooting and taking care of network related (LAN and WAN) problems and other IT –Hardware assets.
Education
 Bachelor of Technology in Electronics and Telecommunication from Rajasthan Vidyapeeth University, India.
 3-Year Engineering Diploma in Electronics and Communication from State Board of Technical Education Chandigarh,
(Haryana)-India with Distinction.
Certificates
 MCTS Certified on windows 2008 server track in 2012
 MCSE Certified on windows 2003 server track in 2009
 MCSA Certified on windows 2003 server track in 2009 (MCP ID: 5434345)
Page 4 of 4