This resume summarizes Nicholas G. Katsaras's experience as a Senior Systems Engineer with over 25 years of experience supporting Microsoft enterprise technologies including Active Directory, Exchange, Office 365, and PowerShell automation. The resume lists his objective of obtaining a full-time position as a senior systems engineer. It then details his professional experience supporting large organizations like Alorica and Y Group in roles involving virtualization, storage, backup, security, collaboration software, and more.

1. NICHOLAS G. KATSARAS - RESUME
Mobile: 786.344.8899 Email: Nick@Katsaras.com
6937 Bay Drive East #510
Miami Beach, FL 33141
Information Technology Management Professional with 25+ years of experience
Senior Enterprise Systems Engineer: Microsoft Active Directory, Office 365, Exchange, Lync / Skype, VMware
& Hyper-V
OBJECTIVE
To obtain a permanent, full-time, position as a Senior Systems Engineer with a specific focus on supporting
Enterprise Microsoft Active Directory environments, including physical or virtualized Exchange,
Office 365 and PowerShell Automation. I am seeking an employer requiring a highly technical engineer to
oversee the hardware, software, and technology services for an enterprise computer network that will utilize
my expertise, knowledge and skills for the management, design, implementation, administration, support and
upkeep of datacenter facilities housing servers, communications, networking and storage systems requiring a
high level of availability, fault tolerance and redundancy in mission-critical, high transaction enterprise class
production environments.
PROFESSIONAL EXPERIENCE:
ALORICA, INC, MIAMI, FL – Senior Enterprise Systems Engineer
March 3rd, 2014 - Present
Alorica is a $1.2 billion+ organization based in Irvine, CA with 73 locations worldwide and over 50,000+ employees and
5,000+ work at home agents.
Alorica’s award-winning business process outsourcing (BPO) solutions are utilized by some of the world’s most elite
brands, spanning both the business-to-consumer (B2C) and business-to-business (B2B) sectors and all corners of
industry.
• Supported and maintained multi-forest/domain, Active Directory and Enterprise Exchange Server
environment, consisting of 3 DAG’s, 9 DB servers and 6 F5 LB CAS, across two sites in FL and TX
• Implemented New Windows Server 2008 R2 Active Directory Domain Controllers
• Improved, corrected and re-designed AD Sites and Services architecture, DNS and DHCP
• Supported Hybrid co-existence with Office 365 including Azure AD, Exchange and Skype Online
• Supported Enterprise VMware ESX 5.5 vSphere server cluster hosting thousands of VM servers
• Supported Enterprise Windows 2012 R2 Hyper-V Clusters on Cisco UCS
• Supported Office 365, Azure AD Connect / Dirsync and Forefront Identity Manager
• ADFS/SAML and LDAP for RedHat Linux ClearSwift Secure Email Gateway Integration
• Designed and supported Exchange Server 2010 integration with multiple domains/forests and legacy
Exchange 2007 and 2003 environments
• Reconfigured DAG mailbox Database and log files storage on 9 Exchange 2010 mailbox database (DAG) servers
• Designed and remotely implemented 3 new DAG physical Dell PowerEdge 730XD with 192GB RAM, 32 cores
• Support Black Berry Enterprise and GOOD mobile messaging integration servers
• Managed a cluster of ClearSwift Secure Email Gateways - Rebuilt all 4 new VM’s from ISO and restored configs
• Implemented a new VM Production Cluster, new ESXi Dell MX620 blade hosts added to vCenter
• Won the quarterly Power of Service award for delivering an excellent level of service by completing many Service
Requests and resolving many Problem Tickets in a timely and effective manner
• Wrote many custom PowerShell or batch scripts for automating high level administrative tasks for VMware, AD,
and Exchange 2003, 2007 and 2010 as well as special requests for Information Security, including provisioning,
de-provisioning of accounts, cleanup and updating of AD objects, AD and Exchange migration automation,
automated reporting, health monitoring, backup scripts and others

2. Y GROUP, MIAMI, FL – Manager of Information Technology / Systems Engineer
November 8th, 2010 - January 17th
, 2014
Y Group, LLC is a multi-billion dollar organization based in South Florida with corporate offices in both Miami and Fort
Lauderdale. Y Group is one of Florida's most active developers, specializing in hotels, resorts, luxury high-rises,
residential condominiums, and retail and mixed-use projects.
• Co-location Experience: Supported and maintained Active Directory and Exchange Server environment
• Managed Hosting: Implemented VMware ESXi 5 server which hosts multiple virtual machine servers
• Customer Service: Supported Executives, Clients and business partner end users with a wide variety of IT
related tasks including:
• Maintained, supported and implemented new workstations using a combination of Windows 7 and OSX
• Supported either in person, via telephone or remote support, a variety of mobile devices including iPhones,
iPad’s, Android phones and tablets, laptops, notebooks, netbooks, etc.
• Implemented Exchange Server 2010, migrated from existing Exchange 2003
• Implemented Windows Server 2008 R2 Active Directory Domain Controllers
• Vertical TeleVantage Enterprise VOIP PBX Server: Supported, maintained and updated
• Implemented a new Fonality Professional VOIP SIP hybrid PBX server which replaced TeleVantage
• Ported the SIP Trunking service from Paetec/Windstream to Level 3
• Managed relationships with multiple carriers including: Level 3, Paetec, AT&T, Windstream, Comcast.
Additionally, managed relationships with multiple vendors including IT services/Telephony, SonicWall.
• Implemented a new File server, migrated all data to this new server, and updated shared network drives
• Implemented a new Black Berry Enterprise server
• Upgraded to Symantec Backup Exec 2012
• Upgraded to Symantec Endpoint Protection version 12
• Implemented new Windows 7 and Mac OSX computers as needed
• Managed Postini email message security, added new domain names and users, removed old users
• Supported Sage MAS 200 accounting system, upgraded and migrated the server database and files to a new VM
server, connected existing computers to the new server which has improved performance and reliability
• Implemented and configured new SonicWall firewalls at multiple office locations
• Implemented a content management system policy
• Implemented Sonicwall Global VPN for remote users to access internal resources
• Managed all IT aspects of multiple geographically separate satellite offices including:
• Corporate office located at 1221 Brickell - http://www.y-group.com/
• Infinity at Brickell – 52 story luxury condominium high rise - http://www.infinityatbrickell.com
• Managed all IT for the HOA office, including front desk, sales center, and all common areas
• Ocean House – Luxury condominiums (Grand residences) - www.oceanhousesouthbeach.com
• Managed all IT needs for show room sales center, construction office, and other offices.
• W Fort Lauderdale Residences - www.wfortlauderdaleresidences.com
• Managed all IT needs for corporate offices, including construction office and sales center

3. CONQUEST TECHNOLOGY SERVICES, MIAMI, FL - Senior Network Systems Engineer / IT Consultant
Feb 11th, 2010-November 5th, 2010
Managed Information Technology (IT) Professional Services, Implementation and Deployment Engagements, Consulting
• Cisco ASA 5505/5510 Specialist - Multiple Firewall Implementation projects including Site-To-Site VPN
• SonicWALL and CheckPoint Firewall Implementation and Configuration Projects including Site-To-Site VPN
• Project: South Motors (Auto Dealership)
• Microsoft Exchange Server 2003 Implementation
• Implemented/replaced Exchange 2003 Servers in two data center locations with new server hardware
• Project: Jarden Consumer Solutions (enterprise client with over 5000 users)
• Microsoft Office Communications Server 2007 R2 Implementation
• Implemented OCS 2007 R2 Servers on VMware vSphere 4 ESX
• Project: Larkin Community Hospital
• Physical to Virtual Conversion of Mission Critical Servers to VMware vSphere 4 ESX
• Implemented Overland Storage S2000 iSCSI SAN with 12 TB
• Microsoft Windows NT Domain Transitioned to Windows 2008 Server Active Directory
• Microsoft Exchange 5.5 Server Transitioned to Exchange 2007
• Project: Miami Country Day School
• Exchange 2007 to Exchange 2010 Transition
• Hub Transport, Client Access Server, Mailbox Server, OWA, Outlook Anywhere, Unified Messaging
• OCS 2007 R2 Implementation Full Deployment of all Roles, replaced legacy PBX phone system
• Front End, Mediation, Client Web Access, Archiving, Monitoring, Edge, ISA – Reverse Proxy
• SIP Trunk Integration, Enterprise Voice, Location Profiles, Dial Plan, Call Routing, Attendant Console
• VMware ESX 4.1 Upgrade of entire cluster, rebuilt the entire production vSphere infrastructure
• Updated the BIOS/Firmware of all hosts, Formatted and Reinstalled ESX from scratch on each host
• Project: Kerzner International Resorts
• Microsoft Exchange 2003 to 2010 Pilot test lab
• Client Access Server Array (CAS Array) / Hub Transport / Mailbox Server
• Recreated production environment in test lab / Installed and Configured all VM OS and Server software
• Project: GLF Construction Corp
• Microsoft Exchange 2003 to 2010 Migration / Moved all existing mailboxes
• Microsoft Windows 2003 to 2008 R2 Active Directory Migration
• ASA 5510 Firewall – replaced existing PIX firewall
• Rack Installation/Configuration of new Dell EqualLogic PS4000E iSCSI SAN
• Rack Installation/Configuration of new HP DL 380 G7 Servers as an HA Cluster VMware vSphere ESXi 4.1
• Installation/Configuration of Symantec Backup Exec 2010 with Agents for VMware / SQL / Exchange
• Moved existing SQL Databases from Windows 2003 32-bit OS to new Servers with Windows 2008 R2 64-bit

4. SEAMOBILE / MTN SATELLITE SERVICES ( TELECOM )- Help Desk Manager and Systems Engineer
July 2009-November 2009
Systems Administration and Project Management duties included:
• Designed and implemented a test and production environment utilizing Citrix XenServer 5.5
• Utilized an OpenFiler iSCSI SAN cluster for Virtual Machine (VM) storage
• Optimized the help desk process, implemented new standards for resolving issues, provided escalation
support and responded to critical issues for C-level staff
• Installed new AD DC’s using Windows 2008 R2 (production)
• Installed a new Exchange 2003 Server and migrated most of the mailboxes from the existing server
• Managed Exchange 2003 and Linux Postfix / Sendmail e-mail systems including Spam Assassin
• Managed and cleaned up Active Directory including updated all user records with the correct information
• Managed VMware environment and conversion from VMware to Xen, including P2V
• Implemented HP BladeSystem c3000/c7000 Enclosures/BL Series Servers/ Physical Hosts
• Implemented Acronis Backup & Recovery 10 for imaging of workstations and servers
• Managed RSA VPN solution integrated with Microsoft RRAS VPN
• Managed Backup Exec tape backup and disk to disk backup
KATSARAS CONSULTING - Business Owner / Manager / Senior Network Systems Engineer / IT Consultant
Concurrent Experience
Managed Information Technology (IT) Services and Consulting
• Advanced Virtualization, VMware vSphere ESX, Virtual Iron Linux (XEN), Citrix XenServer, MS Hyper-V
• Windows Server 2003 & 2008 R2 Enterprise Administration, Active Directory, Clustering
• Exchange 2003, 2007 Enterprise Server, Architecture, Plan, Design, Implementation, Migration, including
message journaling & archival solutions, unified messaging, communications and collaboration
BT PROFESSIONAL SERVICES, VIRTUAL OFFICE (WORK FROM HOME) - Microsoft Enterprise Consultant
May 2008-August 2008
• Participated in ADS, Architectural Design Sessions and IO, Infrastructure Optimization Assessments for several clients,
provided consulting and contributed insight to the team.
• Attended Microsoft Accredited Hand-on Classroom Training Classes on Office Communications Server 2007 ( OCS )
• Obtained Microsoft Certification: MCTS: Microsoft Office Communications Server 2007, Configuring, 70-638
• Attended Microsoft Accredited Hand-on Classroom Training Classes on Exchange 2007 and studied this extensively
• Obtained Cisco Certification: Small Medium Business Engineer 642_176
• Obtained Cisco Certification: Smart Business Communications System Engineer 650_178
ACS / SPHERION, FT. Lauderdale, FL - Senior Network Systems Engineer (Contract)
www.acs-inc.com / www.spherion.com
September 2007-January 2008
• Affiliated Computer Services, Inc. is a FORTUNE 500 company of 62,000 people
• Spherion Corporation is one of North America’s largest employers. With over 375,000 people employed.
• Supported, maintained, and upgraded, over 800 rack mounted, Data Center servers of a wide variety of
hardware manufacturers, models and specifications, running a wide range of applications, websites and
databases including: Windows 2000/2003, IIS 5, IIS 6, SQL 2000 / SQL 2005, Exchange 2003 / 2007
• Major Project and Goal was the Successful Planning, Documentation, Testing and Implementation of a highly
redundant, highly available and fault tolerant, multi-server SAN attached VMware Infrastructure 3 Cluster, built
from the ground up, assembled hardware, installed software, configured every aspect of this highly advanced
Enterprise Class VMware system.
• Performed P2V migrations using VMware Converter Enterprise and PlateSpin PowerConvert
• Coordinated, and worked with dedicated SAN specialists from EMC to determine the optimal
configuration of LUNS, sizes and many advanced parameters for the ideally tuned storage I/O subsystem,
tested and optimized SAN bandwidth utilizing multiple, redundant and multi-path configured HBA’s and
Fiber channel connections, integrated this new NS42 based SAN with the newly set up VMWare cluster.
• Set up, maintained and administered clients using the Tivoli Storage Manager backup system, integrated
with VMware VCB backup via custom scripting and scheduling
• Followed existing IT Policies, compliance, updated and reviewed existing written policies and documentation,
updated technical diagrams utilizing MS Visio and PowerPoint, maintained and organized documentation on a
highly structured SharePoint Portal

5. OMNICOMM SYSTEMS, FT. Lauderdale, FL - Senior Network Services Engineer (Contract)
www.omnicomm.com
December 2006-May 2007
• OmniComm develops Internet-based Electronic Data Capture (EDC) applications and provides services that streamline
the clinical research, data gathering and management processes of major Pharmaceutical and Medical Apparatus
Clinical Trials.
• Supported Production Website and Database Servers: Windows 2000/2003, IIS 5, IIS 6, SQL 2000 / SQL 2005
• Highly Secure Enterprise environment, complex AD Forest architecture with multi-domain security and trusts,
multi-subnet routed and segmented network environment utilizing Cisco and HP ProCurve VLAN technology.
• Multi-Tiered Integrated network utilizing redundant Cisco Pix hardware VPN over WAN site links.
• Responsible for updating and supporting OmniComm’s custom, IIS (Internet Information Server) based proprietary EDC
software “TrialMaster” on RD, QA and Production Servers while meeting maximum uptime requirements.
• Loaded/Executed SQL Scripts using Query Analyzer and SQL Enterprise Manager.
• Worked with DBA, Software Development, and Quality Assurance teams to ensure high compliance standards
• IIS and SQL Intensive position, worked with IIS servers daily
• Administrative duties: responsible for the maintenance and administration of multiple servers, located in multiple data
centers in a highly available, high transaction enterprise network environment.
• Architecture, Network and Systems Engineering, Implementation and Maintenance of multiple racks, server
installations at several geographically separated data centers.
• Systems Monitoring, notifications, auditing utilizing IPSwitch What’s Up, HP Insight Manager, Lavalys Everest
• Disaster recovery utilizing Acronis True Image, “hot” site data center replication, failover and business continuity plan
DATACORP – DATA SERVICES CORP. Miami, FL
www.data-corporation.com
Senior Microsoft IT Consultant (6 Month Project & ongoing hourly consulting/sub-contract services)
March 2006-December 2006
• DATACORP is a Microsoft Gold Technology Partner which provides cutting edge IT consulting solutions
• Architected and Implemented a 6 Month project for Imperial Industries, Inc.
• Integrated over 15 isolated networks, consolidated and migrated data to a centralized Data Center
• Assembled each server (HP DL380’s and ML370’s) from components, rack mounted
• Installed and Implemented Cisco Network Infrastructure
• Installed and configured individual servers for supporting MS Windows 2003 Active Directory, multiple
domain controllers, Multiple/Redundant Terminal Services Servers, SQL Server, IIS and Great Plains
• Installed and Implemented Cisco Network Infrastructure
• Administrative duties: primary support engineer responsible for the maintenance and administration of multiple clients,
with enterprise network environments utilizing various technologies, including Verizon managed MPLS VPN, connecting
offices throughout the U.S. with a centralized premium Data Center, including Verizon and BellSouth.
• Engineering, Implementation and Maintenance of multiple racks, server installation projects
• Helpdesk escalation support for over 20 clients, including multiple SQL, IIS, Exchange and Citrix Servers.
ONGOSSAMER, Miami, FL - IT Director / IT Help Desk Manager and Network Systems Engineer
June 2004-March 2006
• ONGOSSAMER was an international brand name manufacturer of high quality women’s fine intimate apparel.
Their products were sold nationwide and internationally in most major department stores
• Executive and Administrative duties: maintained an enterprise network utilizing Watchguard hardware VPNs
connecting offices in New York and Los Angeles to the Miami headquarters location.
• Implemented and Maintained a Windows Active Directory domain, Exchange, SQL and IIS Server.
• Supervised and supported Progressive Macola Enterprise, SQL Server based ERP software.
• Provided local and remote help desk support to all users, including traveling reps, mobile VPN & BlackBerry
• Proactive, utilized preventative measures to keep everything running very smoothly with maximum uptime.
• Actively involved in top level decisions, consulting and reporting to the President, CEO and management.
• Highly involved in all departments, especially Sales, Marketing, Graphics Design and Website development

6. BDPB Technology Advisors, LLC. Miami FL - Senior Technology Consultant/Advisor
March 2002-May 2004
• Executive and Administrative duties, Management and Supervision of Technology Consultant staff
• Conducted initial client introduction meetings, with emphasis on a strong positive first impression
• Enterprise project planning and coordination, multi-site WAN connectivity and disaster recovery
• Provided consulting services to the directors of some of the largest Law Firms in Miami and Ft. Lauderdale
• Windows Server 2003 Enterprise Administration, Active Directory, Clustering
• Exchange 2003, Enterprise Servers, Architecture, Plan, Design, Implementation, Migration, including
message journaling & archival solutions
• High security access network administration for international banks, stock exchange and brokerage firms
• Client: EFG Capital International Bank, Designed and Configured Exchange E-mail message journaling for
SEC / SOX compliance – Served as Director of IT on-site (outsourced)
• Served as interim Director of IT for the City of Miami Springs, implemented new servers and network integration
• Built and maintained strong client relationships and lasting rapport
• Generated Technology Study reports, Project Plans/Proposals, Service Agreements & Contracts
Nextech Data Solutions Corp. Coral Gables, FL (IT Consulting Firm)
Vice-President / Chief Network Engineer
Principal Founder (Owner) of Nextech Data Solutions Corp.
October 1999-December 2001
• Executive and Administrative duties, Management of employees and sub-contract engineers
• Responsible for the installation, upgrades and continual maintenance of clients’ entire network systems
• Windows Server 2000 Implementation, Migration Projects, Systems Administration, Active Directory
• Exchange 2003, Enterprise Servers, Architecture, Plan, Design, Implementation, Migration, including
message journaling & archival solutions
• Maintained File/Print, Citrix, Web, FTP & E-mail Servers, Various Databases & their Backup Systems
• Provided a wide variety of on-site and remote management administration and troubleshooting duties.
• Maintained enterprise organizations with VPN WAN links between offices, utilized MS Active Directory
Additional IT Consulting and On-Site IT Experience between 1993-1999
General Office Skills:
• Keyboard, Type 120+ wpm and Numeric Keypad
CERTIFICATIONS
Microsoft Certified Technical Specialist
TS: Microsoft Office Communications Server 2007, Configuring 70-638, 2008
Cisco Certified
Small Medium Business Engineer 642_176, 2008
Smart Business Communications System Engineer 650_178, 2008
Microsoft Certified Professional
MCP - Implementing and Supporting Microsoft NT Server 4.0, 1999
A+ Certified Computer Service Technician
Specialty in DOS and Windows environments
Computer Technology Industry Association, 1997

7. EDUCATION
Miami-Dade College
Major: Associate of Science - Microsoft Network Engineer/ MCSE Windows 2003
Completed only Core Academic & Technical Courses
Miami Dade Community College
Completed Microsoft Networking / MCSE Windows NT curriculum 1998
ITT Technical Institute
Electronics Engineering Technology
Completed One Full Year of this Program
School for Advanced Studies Honors College Dual-Enrollment at Miami Dade College
High School Diploma, Graduated 1995
Full Honors Scholarship
CHARACTER
From a very young age I was awarded numerous accolades and was considered by many teachers to be a child
prodigy, specifically in the areas of Math, Science and IT. I have always had a passion for advanced technologies.
I have owned nearly every type of personal computer since around 1987, when I was 10 years old. My first
computer was an Apple II, followed by a Commodore 64, Atari computer and others. By age 11, I had a very advanced
level of programming skill using MS-DOS and the BASIC language. In high school, I learned the C and Pascal
programming languages as well. I won numerous knowledge bowl, spelling bee, science competitions and programming
contests – I won several tournaments against high school seniors (3 years older) while I was still in 9th
grade.
While still in Junior high school (1990-1992) I taught adult education computer courses at FIU and substituted for
the computer teacher of Palmetto Junior High School nearly every week. Because of my academic achievements, I was
selected to attend college two years early in the School for Advanced Studies Honors College Dual-Enrollment
scholarship program at MDC. I was 16 years old when I went to college. My educational focus has always been IT.
The majority of my IT education was primarily self-taught from books and hands-on lab work. I consider myself
primarily an autodidact, although I also have the benefit of many years of academic instruction as well. I now presently
maintain and update my IT knowledge using a wide variety of online courseware and interactive materials to keep my
skills sharp and at the cutting edge. I frequently Beta test new versions of software when they first become available.
During my career in network systems administration, engineering and consulting, I have earned the respect of my
peers, employers, clients and co-workers for being a highly efficient problem solver and troubleshooter. Also, I have
enjoyed the opportunity of managing many successful, yet challenging, enterprise-class projects.
I’m very observant, with a keen attention to detail and the ability to learn very quickly and intuitively. I enjoy
managing, helping, educating, mentoring and working with others. I am a very positive, optimistic, energetic and
enthusiastic person. Some additional qualities that I use to describe myself are that I am highly confident, motivated,
entrepreneurial, honest, sincere, and dedicated. If I don’t know the answer to a question off the top of my head, I know
that I can always find the answer very quickly. I have always been expected to be able to work with and learn the latest
new systems and software.
My goal is always to enhance the efficiency and profitability of my employer and clients by providing a stable,
reliable and optimal enterprise-class Information Technology infrastructure.

8. TECHNICAL SKILLS AND EXPERIENCE
Operating Systems: Expert Level Knowledge and Experience with Enterprise Systems Integration
• Microsoft Active Directory: granular grasp on attributes, complex multi-domain environments, migrations, consolidations
• Strong PowerShell automation script writing, integration of SQL & Oracle for automated provisioning, terminations and
updating of AD accounts
• Microsoft Windows, Advanced Configuration and Troubleshooting of all versions, including XP, Vista, Windows 2003,
Windows 7, 8, 10, Windows 2008 R2, Windows 2012 R2
• DataCenter Architecture, Server and Workstation hardware, assembly, network planning, setup, upgrading,
troubleshooting, maintenance, co-ordination
• Multi-Platform design and integration of different Operating Systems with Windows, including Apple OSX, Linux, Unix,
PIC, FreeBSD, Sun Solaris and others
• LAN/Wifi design, including fault tolerance and mesh networking, documentation, Visio diagramming, planning,
installation, maintenance, technical support and training, upkeep and expansions
• Support of Mac OS X users integrated with Windows Active Directory Network for file/printer sharing using SMB
Networking and Servers: Application and Protocol Skills
• MS Exchange Server 5.5, 2000, 2003, 2010, 2013, Internet Information (IIS 4, 5, 6, 7), & SQL Database (2000, 2005,
2008, 2012) Server, Expert level knowledge of the design, installation, upkeep and troubleshooting
• Network Design, Architecture and planning of various models of Firewalls, Routers and other devices
• Experienced with coordinating and communicating with Carrier ISP’s and their representatives, salespeople,
management and network engineers
Firewalls / Internet Security: Cisco PIX/ASA, Check Point, WatchGuard Firebox, Juniper NetScreen, SonicWall
• Highly Experienced with the establishment and implementation of Internet and point to point Data connectivity
technologies such as WAN and VPN links using MPLS, Metro Ethernet, ISDN, T1, Frame Relay, and ADSL/SDSL
Wireless Networking: Protocols 802.11A,B,C,N,AC / Encryption WPA, WEP / Cisco Aironet / Apple Airport and others
Virtualization: VMWare ESX/ESXi 5.0/5.1/5.5, VMWare vCenter 5.1/5.5, Microsoft Hyper-V, Citrix XenServer 5/6
VOIP and Digital Phone Systems: AT&T Lucent Merlin, Nortel Norstar, Cisco VOIP, Panasonic, Fonality (Asterisk)
Hardware Skills for PC compatible Server systems:
• Advanced Engineering/Repair and troubleshooting skills for most top brands of server hardware e.g., Dell, HP, IBM
• Highly Experienced with fault tolerant redundant high-capacity data storage systems, SAN, NAS, SCSI & iSCSI / RAID
• Procurement, purchasing, installation and configuration of hardware and software
• Electronics Engineering / Technical skills, circuit board repair and soldering of components, cables and connectors
• Expansive knowledge of many types of hardware components and product manufacturers
Server Application and Client Workstation General Software Skills:
• Operating Systems Proficiency: Microsoft Windows (All Workstation and Server Versions)
• Experienced with OS Platform migrations/conversions from Novell Netware, GroupWise and Lotus Notes to Exchange
• Citrix / Terminal Server, Nfuse website portal integration, Presentation Server Farm maintenance
• Expert knowledge of MS Office applications including Outlook, Word, Excel, PowerPoint, Visio and other Word
Processors, Spreadsheets, and SQL Databases
• Web development utilizing MS FrontPage and FTP, HTML, ASP, Flash and video streaming and encoding
• Digital Forensics, Network Security Analysis, Intrusion Detection/Prevention, Antivirus and Spam filtering, Anti-Spyware
• Adobe Photoshop / Illustrator graphics design, Inkscape, produced brochures, flyers, product catalogs, photo
enhancement/retouching
• Accounting Systems: Implementation & Troubleshooting of: Sage MAS 90/200, Peachtree, QuickBooks, TurboTax, etc.