1. Gunalan S/O M.Subramaniam
No 53w jalan Bawal Tambak 1, Taman Sri gadong, 41100 Klang
Tel: 012-3710510 Gunalansubramaniam@gmail.com
Profile
Internationally acclaimed and accomplished my bachelor degree in programming and have very
strong skill in software and hardware engineering for global IT industry leaders. Multilingual in
English, Malay and Tamil with expertise in cross-geographical team coordination to engineer
effective solutions that drive company growth and technology innovation.
My career has led me to specialize increasingly in the Information Technology of Develop and
complete actions in system specifications, technical and project base disciplines in technical
documentation to insure efficient planning and execution and document system configurations.
Personal Strengths
Capabilities to deliver any task, performance an excellence oriented, trustworthy and highly
motivated to gain and add more value and knowledge, at the same time enhance my efficiency and
competency in the field of information technology develop myself for future development.
Educational/ Technical Certifications:
ITIL 2013 Foundation
ITIL Intermediate - Service Operations
Microsoft Azure Infrastructure Solutions
VMware Certified Professional (VCP) in VSphere 5.0
VMware vRealize Automation: Install, Configure, Manage [V6.2]
VMware Certified Professional (VCP) in VSphere 5.1(course)

2. VMware Certified Professional (VCP) in VSphere 5.5(course)
Microsoft Certified Professional (MCP)
Microsoft Certified Systems Engineer (MCSE 2008) (course)
Trainings Attended
Have attended training for mastering Windows 2008,Windows Vista and Windows 7 Operating
System for Citibank.
Have attended the VMware training for installing, configuring and managing Vsphere 5.0.
Segi College (Bolton University (UK)
Degree in Computer Programming (Hons)
Jan 2007 – Dec 2007
InformaticsCollege
Diploma in Computer Studies
Jan 1995 – May 1996
Imprimis Computer Centre
Certificate in Computer Engineering
Apr 1997 – Oct 1997
Interest
Traveling, Playing Badminton, Football And Reading.
Language
Language Proficiency
Fluent in both oral and written
English
Bahasa Malaysia
Tamil.
Computer Literacy:
• Ms Office Applications
• Windows 8/7/Vista/Xp/2000/Nt/98/95
• Repairing And Troubleshooting
• AutoCAD
• Blackberry

3. • Programming Language ASP,C++ , Java, SQL
• Database Oracle, MYSQL,Access 2003
• Application Development And Software Quality Assurance.
• LAN & WAN Networking familiar with Switches, Router
• Microsoft Outlook – Troubleshooting and setup
• Windows 2012,2003,2008,2000 Pro/Nt/98/95/Me/Xp/Vista,7,8 – Operating System
Installation And Troubleshooting.
• Create Webpage Using Html &Dhtml.
• Able to Troubleshoot Hardware issue.
• PC Hardware knowledge in assemble and repairing.
Technical Skills:
Operating systems: Windows Server Family Products,Windos 2012,2008 & 2003, Windows 98,
2000, XP, Vista and windows 7, Mac OS X.
Hardware’s: Assembling Computers, Setting RAID Configuration.
Remote Connectivity Tools: Remote Desktop Connection, Net meeting, Dell Connect, MS
terminal services, Team Viewer, Vision App.
Application Software: MS Office 95/97/2000/XP/2003, 2007,2012,2008.
Enterprise Networking Skills: Active Directory Management - DCpromo, Changing FSMO
roles, Dcdiag, Repadmin, Designing Network topologies.
Networking Protocols: TCP/IP, DHCP, SMTP, FTP, DNS, UDP and HTTP.
Security Tools: SSL, VPN, VLAN, Symantec & MacAfee Anti Virus.
Storage & Backup: RAID Configuration and NT backup.
Skill
• Good Interpersonal and Negotiation Skills.
• Depth Knowledge in Networking As Well As Strategic Planning.
• Independent, Confident, Strong Business Sense and Fast Learner.
• Able to work under minimum supervision
• Able to work long hours and a good team player.
• Able to communicate to all level people.

4. WorkExperience
IBM Malaysia
VMware/Wintel Engineer
April 2014 -présent
• Worked with windows 2003, 2008 servers and VSphere 3.5, 4.1,5.0 & 5.5.
• Decommissioning the virtual servers once after taking the backup of the entire server.
• Maintaining and managing the ESX hosts and the datacenters remotely from offshore.
• Migrating the physical servers into the virtual servers using VCenter Converter.
• Creating the snapshot of the virtual machine for checking and installing the updates and
patch files.
• Creating Resource pools on the clusters for allocating the resources to the virtual machine
groups.
• Creating clusters and moving the hosts into the cluster according to the client specification.
• Migrating the virtual machines from one data store to another using storage vmotion.
• Creating virtual switch on the host level and assigning port groups to the virtual machines.
• Rebooting the servers for a scheduled maintenance and rectifying the errors by checking
the event log.
• Updating the Server and applications running in the server at regular intervals for keeping
the tools up to date by updating the patch file using the vCenter Update Manager.
• Providing access to users based on the groups created in the Active Directory as per the
client specification.
• Giving presentation to clients on a weekly basis based on the problem ticket handled and
steps taken to solve the problem.
• Analyzing the root cause of the frequently occurring problems and solving the problems so
that it is not repeated again.
• Worked with ESX 4.1, ESXi 4.1, ESXi 5.0, ESXi 5.1,5.5,6.0
• Sound Knowledge in VMWare concepts like DRS, HA, FT, DPM, Resource Pools and
Clusters.
• Worked in Latest HP Proliant Servers DL380 G7/G8, DL580 G7 , DL980 G7 , C7000
Blade System, Blade Technology and Proliant Blade Servers( BL400 and BL600 Series).
• Working on Client base Projects which scales from operational technical to Data Center
Setup/refresh.
• Performing Physical to Virtual and Virtual to Virtual Migration using VMware Stand alone
converter.
• Implement VMware Infrastructure. Familiarity with Vmware Product Family.
• Installation and configuration of vSpherevCenter 4.1, 5.0 & 5.5 vCenter DB, vSphere
Update Manager 4.1, 5.0 & 5.5 and Update manager DB as per VMware Platform
Engineering guides.
• Installation of SOE VMware ESXi 4.1, 5.0 & 5.5
• Building ESX Servers and adding it to the VCenter Server And Configuring the Virtual
Center as per the Company Guidelines.
• Adding NAS & SAN data stores to the VMware Cluster.

5. • Troubleshooting Issues with the Virtual Center, ESX Servers, VMware cluster using
VSphere Client console & Command line Interface using Putty.
Citibank Malaysia
VMware/Wintel Engineer
June 2008 – April 2014
Duties:
• Worked with windows 2003, 2008 servers and VSphere 4.1 & 5.0.
• Worked with ESX 4.1, ESXi 4.1, ESXi 5.0, ESXi 5.1
• Sound Knowledge in VMWare concepts like DRS, HA, FT, DPM, Resource Pools and
Clusters.
• Worked in Latest HP Proliant Servers DL380 G7/G8, DL580 G7 , DL980 G7 , C7000
Blade System, Blade Technology and Proliant Blade Servers( BL400 and BL600 Series).
• Working on Banking Projects which scales from small technical requests to Data Center
Setup/refresh.
• Performing Physical to Virtual and Virtual to Virtual Migration using VMware Stand alone
converter.
• Performing Physical to Physical migration using Plate Spin Tool.
• Implement VMware Infrastructure. Familiarity with Vmware Product Family.
• Installation and configuration of vSpherevCenter 4.1, 5.0 & 5.1 vCenter DB, vSphere
Update Manager 4.1, 5.0 & 5.1 and Update manager DB as per VMware Platform
Engineering guides.
• Installation of SOE VMware ESXi 4.1, 5.0 & 5.1 as per VMware Platform Engineering
guides.
• Building ESX Servers and adding it to the VCenter Server And Configuring the Virtual
Center as per the Company Guidelines.
• Adding NAS & SAN data stores to the VMware Cluster.
• Troubleshooting Issues with the Virtual Center, ESX Servers, VMware cluster using
VSphere Client console & Command line Interface using Putty.
• Projects include Project Initiation Phase (Kick-off, project scope and confirmation of
requirements), Project Design Phase, Implementation phase and Handover to operations for
BAU.
• As part of Projects Integration, need to co-ordinate with Project Managers, Business,
Application teams and Technical Streams (like UNIX, SQL/Oracle DB, Networking,
cabling, Site operations, Backup Infra etc...) for successful completion of Project.
• Address EOL and suggest to use a current version of recommended products like Operating
Systems, Hardware and Software as recommended and certified by Enterprise Architecture
Teams.

6. • Vendor management and procurement related to Microsoft Windows Platform, VMware
Virtualization platform, HP Proliant and Blade Systems.
• Hardware Deployment - HP Proliant Servers, C7000 Blade System and Proliant Blade
Servers Rollin, installation and configuration including procurement, build out, network &
KVM connectivity.
• Installation, setup/configuration and implementation Windows solutions on virtual
environment.
• Environment includes Test, Pre-production, Production and DR.
• Virtual Machine Creation and configuration.
• vCenter usage and VI troubleshooting.
• Building Servers, performance tuning, server optimization operations.
• Working on Enterprise standard tools i.e.BMC Patrol, Tivoli monitoring (TEC), Tivoli
Workload scheduler(TWS), Tivoli Provisioning manager (TPM), Enterprise System
Management (ESM), Veritas backup, McAfee ePO, Connect Direct (NDM)...etc.
• Addressing o/s security, control and compliance issues.
• Supporting business contingency and disaster recovery tests and events
• Provide support to Operational Readiness, system validation and Hand-over-into-
production.
• Issue/problem management in Windows Application servers, VMware Virtualization
environment and HP hardware.
• Change and release management, apply patches, code releases, migration/upgrade.
• Resolving Windows & VMware alerts and escalate issues on timely manner to the vendor.
• Worked in Performance/capacity Management tools - BMC Patrol, Perceiver, ITM.
• Worked in Automation tools - TPM, TSAM.
• Responsible to conduct testing and be involved in testing-related activities (application).
• RCSA for all the os and application
• BLACKBERRY setup and configuration
• Monitor and apply patches on all VMware(4.1,5.0),Windows platform 2000,2003,2008
XP,Vista and antivirusConfigure and troubleshooting email problems on Ms Exchange
2000, 2003, 2007 mailbox user within hosted Customer.
• Troubleshooting hardware and software problems on dell, Compaq, IBM ThinkPad, Fujitsu
laptops and servers such as Compaq HP, IBM Machine, to ensure performance, installation
and configuration to run in smooth.
• Troubleshooting, Installation, Maintenance on Lexmark, Fuji Xerox, Dot matrix and HP
laser printers.
• Provide training for internal users.
• Communicate with external vendor for a new implementation.
• Responsible to rollout & deployment of Microsoft Patches and hot fix as well resolve issue.
• Assist users to resolve issues via phone, VPN , VNC and Net Meeting
• Supporting any hardware, network, operating systems and software applications
• Carry out diagnosis and troubleshoot computer systems, and servers/storage & software
systems within standard time frames.
• Perform troubleshoot on windows based Server issue before escalating to vendor

7. • Prepare quotation for new buy new equipment and machinery (Work with procurement
and business unit)
• Support banking application
• Prepare quotation for new equipment and machinery (software, hardware)
• Produce specifications and designs to translate business requirements into well-defined,
concrete proposals that can be implemented by a subsequent software development project
•Responsible in collecting and documenting the Rainbow project scope and the customer’s
requirement, delivering the project on time, meeting the customer’s expectation and work
within the estimated budget(save cost 60m)
System Environment.
Windows 2003, 2008 servers and VSphere 4.1 & 5.MS NT4/Win2k/Win2000/Vista/7/8, WinXP Servers, Ms
Exchange, Active Directory, Unix, Switches, Router, Hub, Servers Desktop Laptop Computers
Hewlett-Packard Company
IT Technical System Support
Jan 2008 – June 2008
Duties:
• Required to handle support calls and resolve issues within the SLA for related support
calls(Global).
• Work on Active Directory (create,edit,delete user account)
• Perform on citrix server and unixenviroment
• Responsible to conduct testing and be involved in testing-related activities.
• Responsible to rollout & deployment of MicrosftPathces and hotfix as well resolve issue.
• Assist users to resolve issues via phone, VPN , VNC and Net Meeting
• Supporting any hardware, network, operating systems and software applications(customer
base)
• Perform basic troubleshooting on Network equipments (parts, set a network station in
computer firm, troubleshoot if any collision on network or error and find the log file)
• Carry out diagnosis and troubleshoot computer systems, and servers/storage & software
systems within standard time frames.
• Responsible to escalation users issues to the respective person in charge and ensure the
problem is resolve to achieve user's complete satisfaction.
• Maintain accurate call Logging And Tracking Into Helpdesk Database.
• Follow Up all high severity issue for any problem. Assist The Onsite To Fix One Problem
In Short Period(SLA).
System Environment.
MS NT4/Win2k/Win2000/Vista, WinXP ,Ms Exchange, Active Directory, Switches, Router, Hub, Servers Desktop
Computers

8. Solectron Technology Sdn.Bhd
IT Helpdesk System Support
Sept 2005 – Oct 2007
Duties:
• Required to handle support calls and resolve issues within the SLA for related support calls.
• Responsible to conduct testing and be involved in testing-related activities.
• Responsible to rollout & deployment of MicrosftPathces and hotfix.
• Computer Basic (Network, Dos Command, Windows, Tools, Parts)
• Assist users to resolve issues via phone, VPN, VNC and Net Meeting and attend to onsite if
required.
• Configuration and using Avaya IP phone to support for Voip,call bridging, Intercom, Avaya
Technical Support(telephone sets, fax machines, modems and many other communication
devices)
• Supporting any hardware, network, operating systems and software applications before
escalating to 2nd
Level.
• Guide users on computer safety (Basically How To use computers and prepare own
backups on files)
• QC test on hardware (all the parts /how to care about parts/physically how to assemble into
a complete set)
• Required to perform computer testing on hardware and software
• Perform computer software (install a program, how define the size of hard disk and have
through check on hard disk, make a partition)
• Perform basic troubleshooting on Network equipments (parts, set a network station in
computer firm, troubleshoot if any collision on network or error and find the log file)
• Carry out diagnosis and troubleshoot computer systems, and servers/storage & software
systems within standard time frames.
• Responsible to escalation users issues to the respective person in charge and ensure the
problem is resolve to achieve user's complete satisfaction.
• Maintain accurate call Logging And Tracking Into Helpdesk Database.
• Always Call The Technician To Follow Up Regarding Any Problem. Controlling The
Onsite To Fix One Problem In Short Period.
• Track and route problems and requests and document resolutions
• Research questions using available information resourcesPerform onsite Backup Support
for Office area and in production floor.
• Resolve issue by identified by installing hotfix and patches to resolve issue.
• Prepare activity reports
• Stay current with system information, changes and updates
•Perform basic troubleshoot on any Server issue before escalating Server Administrator for
further investigation and follow-up until the problem is resolve.

9. System Environment.
MS NT4/Win2k,WinXP, Switches, Router, Hub, Servers Computer, Notebook Based
Integrated Solution Center
Tutor & Lab Assistant (Computer Engineering)
Aug 2000 – Dec 2004
Duties:
• Assist students and faculty in using computer hardware and software
• Computer Basic (Dos Command, Windows, Tools, Parts)
• Exercise proper procedures, answer questions, and document/attempt to resolve repetitive
problems Run reports/statistics (with provided instructions) on program usage. Keep track
of students’ work and assignments
• Computer Hardware (All The Parts /How To Care About Parts/Physically How To
Assemble Into A Complete Set)
• Perform clerical duties as assigned
• Maintain lab equipment by cleaning disk drives, monitors, keyboards, and other lab
hardware
• Computer Software (Install A Program, How Define The Size Of Hard Disk And Have
Through Check On Hard Disk, Make Partition)
• Computer Network (Parts, Set A Network Station In Computer Firm, Troubleshoot If Any
Collision On Network Or Error And Find The Log File )
System Environment.
MS NT4/Win2k,WinXP, Switches, Router, Hub, Servers Computer, Notebook Based
Ultra Phoenix Computer Centre
Computer Technical Support
Dec 1997-Jul 2000
Duties.
• Monitor and apply patches on Symantec antivirus servers when necessary.
• Assist Marketing team to support on any events, training and internal/external meeting.
• Maintain local website by doing backups, new updates and develop new site if required.
• Responsible to assist the workforce in daily hardware and software problems issue.
• Setting up and troubleshooting network problems within the organization.
• Troubleshooting and running daily data backup using Veritas back up system.
• Troubleshooting hardware and software problems on dell, Compaq, IBM ThinkPad, Fujitsu
laptops and servers such as Compaq HP, IBM Machine, to ensure performance, installation
and configuration to run in smooth.
• Basic maintenance on Lexmark, Xerox, Dot matrix and HP laser printers.
• Provide training for internal users.

10. • Communicate with external vendor for a new implementation.
System Environment.
MS NT4/Win2k,WinXP, Switches, Router, Hub, Servers Computer, Notebook Based
Work Expectation
Willing To Travel : Heavy (>50%)
Willing To Relocate : Will Consider
Possess Own Transport : Yes
Availability : 1 month
Reference:
1. T.Subramaniam
Citibank Malaysia
Senior IT Manager
Contact: 019 3283878
2. Mrs. LogaranjaniBalachandar.
DKSH MALAYSIA
Senior Human Resource Manager
Contacts: 012 – 2147500
3. Mr. Mujibur Rahman.
Dell (M) Sdn Bhd
Senior Analyst Technical System Specialist
Contact: 019-5730109