This document provides a summary of Damon J. LaBette's qualifications and experience. He has over 15 years of experience in IT project management, systems administration, and help desk support. His background includes managing network upgrades, virtualization projects, and desktop standardization initiatives for companies across various industries. He has expertise in areas such as Active Directory, Exchange, virtualization, and disaster recovery.
Hybrid Information Technology Professional, with over 20 years of experience in managing and implementing efficient and cost effective information technology practices. Very flexible and multitask oriented. Willing to mesh with any team to aid in achieving success towards the overall goal of the company.
Hybrid Information Technology Professional, with over 20 years of experience in managing and implementing efficient and cost effective information technology practices. Very flexible and multitask oriented. Willing to mesh with any team to aid in achieving success towards the overall goal of the company.
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Technical Resume for Melvin D. Gooden. Seeking desktop support opportunities in the Houston, Texas area. Microsoft Certified professional with experience in diverse environments.
1. DAMON J. LaBETTE
21196 Abrahm St.
Clinton Township, MI 48035
(313) 743-6827
admin@dlabette.net
Service-oriented IT professional – regularly recognized by employers, employees, and
peers for helpfulness, technical knowledge, and positive attitude
Project Planning and Management – proven ability to plan, organize, and lead
technical projects and teams to evaluate, test, and implement system upgrades
Developed Desktop Software Standards – developed the standard desktop
configuration for corporate rollout
Education
• Master of Business Administration – Wayne State University, 2012
• Bachelor of Science, Information Technology (cum laude) – Lawrence Technological
University, 2004
Accomplishments
• Performed upgrades of Active Directory, Exchange, and other servers to keep
current with new technology and maintain application vendor support.
• Re-engineered firm backup policy to reduce restoration time of servers in case of
catastrophic failure.
• Identified the servers most critical to business continuity (Active Directory, Exchange, file
servers, etc.) and setup real time replication of those servers to a colocation facility out of
state.
• Achieved a hardware cost savings by utilizing Vmware to virtualize physical servers.
• Oversaw upgrades of entire network infrastructure to increase network speeds, increase
perimeter security, and provide guest wireless access on a separate VLAN.
• Managed upgrade of corporate phone system from an old failing PBX system to a new
redundant SIP/PRI system. The cost savings from the telecom provider paid for the new
phone system and reduced total monthly expenditures.
• Migrated over 500,000 documents from WordPerfect format to Microsoft Word format.
• Utilized enterprise backup software such as: BrightStor ArcServ, Symantec Backup Exec,
Retrospect, and Microsoft System Center.
• Managed replication of critical servers to out of state colocation facility.
• Deployed and maintained a Blackberry Enterprise Server.
• Performed testing of backup procedures to make sure that recovery times match or
exceed recovery expectations in case of disaster.
PENSKE CORPORATION – Bloomfield Hills, MI
Systems Administrator • 2015 – 2016
• Upgraded Exchange environment to 2013.
• Deployed software packages via SCCM.
• Pushed out Microsoft, Java, and Flash patches via SCCM.
2. • Raised functional level of Active Directory forest and domain.
• Upgraded VMware from 5.1 to 5.5.
• Managed VMware environment.
• Built and deployed Windows 7 and Windows 10 images.
• Maintained company Active Directory and Exchange accounts.
• Performed backup and restoration with Dell AppAssure and Symantec Backup Exec.
• Renewed SSL certificates as needed.
• Upgraded corporate accounting software Corptax and Sage.
• Managed security software such as antivirus, proxy server, and email filtering products.
AAA – Dearborn, MI
Systems Administrator • 2014 – 2015
• Member of Windows 7 Migration team (Migrating 10,000+ computers).
• Utilized Microsoft SCCM to push computer images.
• Utilized Flexera Software App Portal to push applications to imaged computers.
• Troubleshot application installs as needed.
• Worked with end users to make sure everything functions to their satisfaction.
• Handled tickets in the ticketing system as issues arose.
LETICA CORPORATION – Rochester, MI
Systems Engineer • 2014
• Performed an Exchange server upgrade from Exchange 2003 to Exchange 2010.
• Utilized Microsoft Deployment Toolkit, ImageX, and Sysprep to manage corporate-wide
Windows 7 upgrades before XP EOL date.
• Upgraded Symantec Endpoint Protection Manager to the latest version and then updated
all server and client endpoints.
• Utilized Symantec Backup Exec to manage backups.
• Assessed corporate-wide IT infrastructure and made recommendations on future
improvements.
• Performed detailed corporate-wide asset inventory assessment and provided
documentation.
• Provided recommendations on corporate IT policy.
• Worked remotely with plant managers and staff across all plants in the United States.
• Assisted the IT Department as needed.
BARRIS, SOTT, DENN & DRIKER, PLLC – Detroit, MI
Director, Information Systems • 2003 – 2013
• Managed helpdesk staff.
• Managed an Exchange server upgrade from Exchange 2003 to Exchange 2010.
• Maintained Active Directory, Exchange, VPN, Citrix, DocsDM, Summation, ProLaw,
RightFax, Symantec, and other various servers.
• Created accounts for new hires and disabled accounts for terminations.
• Utilized various Exchange tools such as PowerShell, Eseutil, ExFolders, and
PFDAVAdmin to monitor and maintain Exchange environment.
• Utilized Postini and SurfControl to minimize spam.
• Troubleshot various NDRs and assisted users accordingly.
• Configured mobile devices such as BlackBerries, iPhones, iPads, and Droids.
• Assessed and directed Information Risk Management Policy.
• Worked with outside contractors and inside staff to facilitate completion of various
upgrades and systems redesign.
• Utilized Microsoft System Center to manage server replication to a remote out of state
location for disaster recovery purposes.
• Managed escalation of responses to user requests for technical support.
• Negotiated with vendors and suppliers.
• Directed helpdesk team on purchasing decisions for hardware and software products.
• Member of the Disaster Recovery Committee.
3. • Developed training packages for end users on the usage of software programs.
• Developed documentation on procedures and fixes.
• Installed servers, desktop and laptop computers, backup systems, and printers.
• Performed detailed corporate-wide asset inventory assessment and provided
documentation.
• Utilized Ghost to deploy standard desktop computer loads throughout the firm.
• Utilized Group Policy to configure standard settings for desktop computers.
• Troubleshot hardware and software issues.
• Installed and maintained office machines.
CLERICAL TECHNICAL UNION, MICHIGAN STATE UNIVERSITY - East Lansing, MI
Computer Support Specialist • 2002 - 2003
• Installed DNS and Active Directory.
• Standardized the software used in the office.
• Upgraded computers from Windows 98 to Windows XP.
• Installed security measures.
• Created databases and instructed end users how to use them.
• Upgraded Internet connection from multiple dialup lines to DSL.
• Upgraded computer hardware.
• Installed and maintained office machines.
PRACTICAL POLITICAL CONSULTING - East Lansing, MI
Help Desk Technician • 2001 - 2002
• Maintained a network of 35 to 40 computers.
• Upgraded computer memory and installed software.
• Built and rebuilt computers from parts.
• Maintained office machines.
• Installed and tested LAN cabling.
Operating Systems
DOS • Windows Desktop Operating Systems Versions 9x through 8 • Windows Server Operating
Systems Versions 2000 through 2012 • Novell Netware 5 • Ubuntu • Knoppix • Helix • VMware
ESXi
Network Applications
Microsoft Exchange (versions 2003 and 2010) • Active Directory • DHCP • DNS • Citrix XenApp •
RightFax • OpenText DM • NWAdmin • SQL • ProLaw • Summation • HP Web Jetadmin •
Blackberry Enterprise Server • HP Systems Insight Manager • Dell OpenManage • VMware
vSphere • BrightStor ArcServ, Symantec Backup Exec, Retrospect.
Desktop Applications
Microsoft Office Suite versions 2000 – 2013 • Microsoft Access • Microsoft Visio • Microsoft
Project • Corel WordPerfect • Lotus Notes • Symantec Ghost • ESET Antivirus • Symantec
Antivirus • VMware Player • Clonezilla
Hardware
All major platforms (HP, Compaq, Dell, Sony, IBM)
Forensic cloning and write blocking hardware (SCSI, SATA, IDE)
Certifications
CompTIA A+ 2003