The document is a resume for Jonathan Edgecombe that summarizes his 18 years of experience in hospitality and technology roles. It outlines his various positions in recreation coordination, marina assistance, PC/NT technician, service analyst, and support analyst roles. It also lists his skills in areas like project management, leadership, customer service, and problem solving.

1. Sea breeze Lane, P.O. Box CR-54605, Nassau, Bahamas
Telephone: 242-364-5268; Cellular: 242-448-1771
Email: jonathan.edgecombe1@gmail.com
PROFILE
A dedicated professional with over 18+ combined experience as a Recreational Coordinator,
Marina Assistant, PC/NT & Lead Technician, Service Analyst, and Support Analyst primarily in
the hospitality environment but not limited to new environments. Well developed skills in
leadership, organizational decision making, team building with exceptional communication and
interpersonal abilities, logical thinking and the aptitude to manage multiple tasks simultaneously.
I now desire a position within an organization that will showcase my talents in addition to
making use of my proven abilities in leadership, customer service and organizational skills.
Skills: Management
 Project Management
 Leadership
 Supervision
 High Level of Customer Service
 Time Management
 Willingness to Learn, Advance & Teach
 Negotiation and Persuasion
 Problem Solving
Personal
 Troubleshooting
 Professional manner
 Amicable
 Can handle stress
 Always pro-active
 Enthusiastic
 Product knowledge
 Exceptional Communication skills
 Prepare reports and maintain records.
 Seek out new clients.
 Assisting policy holders with settlement of insurance claims.
 Offer clients comprehensive financial planning services, such as retirement planning, estate
planning, or assistance in setting up pension plans.
 Responds to personal requests and telephone calls for technical issues of a highly complex
nature.
 Oversees work of other more junior Technicians in related activities and services
 Review and ensure that all open incidences are completed and met within a timely manner as
outlined in the Service Level Agreement,
 Documents, tracks and monitors the problem to ensure timely resolution
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JONATHAN M. EDGECOMBE
PROFILE
PROFESSIONAL EXPERIENCE
2010-2013 Support Analyst Atlantis Paradise Island
2006-2010 Lead Technician/Tech Supervisor Atlantis Paradise Island
2013-2014 Insurance Agent Family Guardian Insurance

2.  Responsible for the administration and/or support of computer systems
 Assists with Service Desk Analyst and Engineers duties; provides day to day support during
Analyst absence.
 Assists and develops permanent solutions to recurring operational problems with the
Information Technology Team
 Works with Systems Engineering, supports new applications installations, providing the
Information Technology organizations and customers with support needed to meet or exceed
requirements
 Performs systems administrative duties for current and future systems analysis.
 Responds to telephone calls, email and personnel requests for technical support.
 Identifies, researches, and resolves all levels of support problems to ensure timely resolution
throughout the organization.
 Participates in application design reviews to understand future applications.
 Display AS/400 System Operator Message que and answer all outstanding messages and
Initialize AS/400 tapes for the nightly backup on PIDAS402 PIDAS401 tape drive.
 Performs routine installations, relocations, modifications, or repairs of Information
Technology supported equipment (printers, PC’s, Micro Terminals).
 Documented, as specified in departmental processes and procedures, all work performed,
such as moves, adds, changes, and spare parts utilization.
 Utilizes problem tracking software to record and track all day to day activities and steps to
resolve problems.
 Responds daily to defined problems arising on PC’s, printers, monitors, micros, other
systems, and peripheral equipment.
 Performs small system hardware, software, and operating system configurations upgrades,
and new builds.
 Installs hardware necessary for system expansions, such as random access memory (RAM)
and modems.
 Escalates chronic situations in a timely and effective manner.
 Perform daily dock check list which included but not limited to the following:
o Maintaining and cleaning docks, walkways, ramp ways, grounds, equipment and
other areas designated by the Dock Master.
o Inspect docked vessels such as dock lines, electrical cords, Internet cable
connections and fenders to ensure safety.
o Ensure docks, equipment and facilities are operational at all times.
o Maintain the daily operation of the sewage pumping system.
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2004-2005 PC/NT Technician Atlantis Paradise Island
1998-2004 Atlantis Marina Assistant Atlantis Paradise Island
 Accomplishment Won the Crystal Award for the quarter
2005-2006 Service Analyst/Night Operator Atlantis Paradise Island

3. o Perform electrical meter readings at slip pedestals and report readings.
o Insure that no slip holder installs, secures or attaches items to the pier, bulkhead,
light poles, pedestals or any other areas which are the property of the marina
without written consent to do so.
o Immediately notify the appropriate party if fuel is observed either visually or by
smell.
 Welcome new slips holders and/or transients in a manner which expresses a kind,
courteous and professional character.
 Assist and support special events/activities taking place at the marina.
 Perform marina safety inspections including, but not limited to the following:
o Wood slat inspections
o Concrete inspections
o Light pole inspections
 Responsibilities included coordinating games and motivating participation.
 Ensuring the safety and will being of guests with which required being visual and alert at
all times.
 Proficient in CPR.
 Microsoft Office Suite (Word, Access, PowerPoint, Excel)
 AS 400 Systems,
 Point Of Sales Micros Systems 9700 Series
 Java, SQL, Data Base Management
 Other Basic Mac Training , PC’s (hardware, OS, applications), applications hardware,
software
Sojourner-Douglass-College Nassau, Bahamas
Bachelor of Arts Degree:
Information Systems Administration 2003
Bahamas Baptist College Nassau, Bahamas
Completed a certificate program in computers 1998
Bahamas Host Nassau, Bahamas
Successfully completed Bahama Host Program
ITC –BTVI Nassau, Bahamas
Completed courses in Electronics
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TECHNICAL SKILLS
EDUCATION
1996-1998 Activities Director/Pool & Beach Assistant Atlantis Paradise Island

4. Atlantis University Nassau, Bahamas
Management Course
(Labor Relations, HR Skills and Work Ethics)
The Insurance Commission of the Bahamas Nassau, Bahamas
Successfully passed and Obtained Insurance License
Family Guardian Insurance Training Nassau, Bahamas
Successfully completed a certificate course in Anti-
Money Laundering &Compliance
Available Upon Request
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REFERENCES