1. Guillermo A Pierluissi
4415 Hector Ct Apt 7 ● Orlando, FL 32822
407-952-0320 ● guillermopierluissi@gmail.com
SUMMARY
 Bi-lingual (Spanish and English) IT Technician with a vast expertise installing and maintaining a wide
range of computer hardware,software and operating systems.
 Highly motivated, organized and resourcefulprofessional with 10 years of experience performing system
checks and troubleshooting, imaging, virus and spyware removal, computer diagnostics and repair,
hardware and software support.
EDUCATION
Interamerican University of Puerto Rico
Aguadilla, Puerto Rico
Bachelor ofScience: Computer System Installation and Repair July 2007
Cum Laude
TECHNICAL PROFILE
 Certifications:
CompTIA A+, Network+
 Networking:
Firewalls, Routers, Switches, Active Directory, TCP/IP, DNS,DHCP,TELNET,SSH, TFTP,
FTP, Traffic/Bandwidth management, PPTP,L2TP,IPSec
 Operating Systems:
Windows: XP, Vista, 7, 8.1, OS X, Linux: Fedora, Ubuntu
 Virtualization and Cloud Technologies:
Citrix XENServer, VM-Ware ESXi, Microsoft Hyper-V, Oracle VirtualBox
 Support Tools:
TeamViewer,LogMein, Acronis True Image, Cerberus Helpdesk, Gparted, Memtest86+
 Software Applications:
MS Office 2003-2013, Wireshark, Nmap, Nessus
 Hardware:
Desktops, Laptops and Servers,Cisco routers, Switches, Wireless routers, Network Printers
SKILLS
Technical Support
 Install, configure, and troubleshoot desktop equipment for new users.
 Data migration.
 Assign user accounts on servers and granted permissions to shared resources.
 Provide telephone and remote technical support.
 Document support issues and resolutions in Help Desk software.
 Follow up with end users on resolution satisfaction.
 Consolidated operational efficiencies by creating networks for testing purposes, completing diagnostic
tests and repairing malfunctioning hardware and software.
 Increased leadership skills and employee confidence by performing firewall assembly and
troubleshooting of networking hardware for department personnel.

2.  Provided oversight on the daily performance of computer systems to eliminate equipment downtime and
diminishing and preventing repeated user-errors.
 Troubleshot operating systems and ran hardware and software system diagnostics to report data analysis
to senior leadership teams to aid with executive decision-making.
 Instructs user on how to perform basic functions on PC.
Computer Competency
 Enhanced lead times and developed departmental rapport by installing motherboards, processors and
RAM for personnel.
 Set up, tested and configured networks, desktops, field team laptops and printers for department to ensure
all project deadlines were being met for IT department.
 Eliminated equipment downtimes by providing user password resets and preventative maintenance and
configuration for all print servers.
 Perform data migration to new machines.
Customer Service
 Raised customer satisfaction ratings by resolving technical issues for clients through phone and email to
better streamline the process for customers.
 Implemented best practices by creating employee training materials and procedures to educate personnel
on proper software and hardware protocols.
 Write internal Wiki pages.
 Entered orders and delivered product and promotion information to customers on time to meet company
CS protocol.
 Built client satisfaction ratings by ensuring a high quality of service is maintained, whilst ensuring
compliance to established operational procedures and processes.
 Pro-actively channeled client feedback to the appropriate departments within organization to help affect
change and increase customer satisfaction.
WORK HISTORY
Firewall Technician
Global Technology Associates,Inc. - Orlando, FL September 2007 –Present
Computer Specialist
Auto Mart - Rincon, Puerto Rico July 2002 – December 2006
Intern ComputerTechnician
Interamerican University of Puerto Rico. Aguadilla, Puerto Rico August 2006 – October 2006
Intern ComputerTechnician
Computech – Mayaguez, Puerto Rico January 2004 – May 2004