Johnny Candela has over 20 years of experience administering and supporting IBM iSeries systems. He currently works as an IBM i Systems Engineer for Manheim Auctions, where he manages over 150 iSeries systems across North America. Previously, he worked as a Technical Analyst and Sr. Systems Analyst for other companies, taking on roles such as disaster recovery planning, project management, systems analysis and design, and user training. He has a variety of technical certifications and speaks Spanish fluently.

1. Johnny Candela
Private
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CERTIFICATIONS
iSeries Administration & Support
SENTINEL Cybersecurity, CDAC
Systems Management using System i Navigator
AIX 5L System Admin/Implementation
National Incident Management System (NIMS)
QUALIFICATION HIGHLIGHTS
HW & SW Installation &
Support
System Administration
Project Management / ITIL Information Security
MIMIX Administration Disaster Recovery
QUALIFICATION SUMMARY
Experience: Over 20 years of iSeries support, administration and implementation. Disaster recovery
planning and testing as required. Proficient in MIMIX and BRMS environments.
Project Management: Managed multiple enterprise-wide and department/division projects with an
95% success rate of projects completed on time and within budget, with all features and functions
as specified.
Systems Analysis and Design: Collaborated in the selection and implementation of multiple mission
critical applications such as a Support Desk System following ITIL standards which increased
service delivery by 82%.
Oral and Written Communications: Wrote numerous technical documentations for both technical
and non-technical audiences. Presented formal and informal oral information sessions to end-users
as well as for executive management. Serve as an Academy of Information Technology elected
Board Member. Have a proven ability to communicate effectively across different levels.
Leadership and Training: Persuasive team leader. Excellent at motivating teams to deliver projects
in high-stress environments while still providing superior customer service. Implemented an
online training course for 600 users. Provided global training for 400 users.
Job Title: IBM i Systems Engineer U.S. Permanent Resident: Yes
Availability: Full-Time Federal Employee: No
Type: Permanent Location: US – GA – Atlanta
Availability: Must provide 2 week notice

2. PROFICIENCIES: iSeries, MIMIX, BRMS, Performance Navigator 400, Tape Drives and tape libraries,
MSSQL, Active Directory, Unix, OS/400, Windows 2003 & 2008 R2, IIS 6 & 7, MS Terminal Services,
VMWare, Wireless Routers, Firewalls, VOIP, Mobiles.
PROFESSIONAL EXPERIENCE
IBM i Systems Engineer 12/2011 – Current
Manheim Auctions Hours/week: Full-time
6325 Peachtree-Dunwoody Rd Supervisor: Ted Strube
Atlanta, GA 30328 Telephone: 678-645-2500
Salary: $$$$$$$$ yr. + up $$% Bonus Contact: Yes
With 20,000 employees in 121 operating locations around the globe, Manheim is the world’s leading
provider of vehicle remarketing services. Manheim registers nearly 7 million used vehicles annually and
facilitates transactions representing almost $46 billion in value.
Provide engineering and administration support and guidance in the management, coordination,
implementation, maintenance and upgrades of iSeries systems, and any other future information
technology initiatives undertaken by the support division.
INFORMATION SYSTEMS MANAGEMENT & TECHNICAL SUPPORT:
 Management/maintenance of 150 plus iSeries systems throughout the US and Canada.
 Maintenance/installation of SSL certificates on all iSeries systems via DCM.
 Evaluation and installations of PTFs, CUMS and Technology Refresh.
 Fix, install and upgrade software/hardware, perform file backups/restores in BRMS
 Administration of all MIMIX instances and ensuring is properly replicating.
 Schedule production transfers (Disaster Recovery) twice a year using MIMIX replication to
switch Source and Target systems in order to ensure total redundancy.
 Execution and completion of user/client requests within expected SLAs.
 Performance tuning and monitoring using Performance Navigator 400.
 Schedule special Jobs to run at particular times.
 Provide IBM iNavigator support to local and remote users.
PROJECT MANAGEMENT & LEADERSHIP:
 Installation of IBM i Hardware and software as required for our Enterprise Testing
Environment.
 Configuration of several LPARs as required by testing environments and quality assurance
areas of the business.
 Deployment of new Power7 systems with OS version 7.1 for all of our auction locations
throughout the US and Canada – about 70 plus systems.
 Track project milestones and deliverables pertaining to deployment of new hardware and OS
upgrades.
 Develop all project documentation, communications, lessons learned and status reports.

3.  Change Management includes: testing, user training, and project sign-offs for adherence to
the standards, requirements and specifications.
 Supervise contract-based installations; if necessary liaise with third-party support and
equipment vendors.
 Interview, select and manage short term project contractors.
SYSTEMS ANALYSIS & DESIGN:
 Design and implement multi-LPAR environments in order to take full advantage of our
systems by using dynamic resource allocation capabilities provided by our Power6 and Power7
systems currently in place.
 Install, configure and maintain HMC units in order to connect and provide remote console
support for all locations throughout the US and Canada.
TRAINING:
 Provide training and support to all System Administrators at all locations throughout the US
and Canada.
Technical Analyst 10/2004 – 07/2011
Starboard Cruise Services Hours/week: Full-time
8400 NW 36 ST, Suite 600 Supervisor: Jose Del Carpio
Doral, FL 33166 Telephone: 786-845-7300
Salary: $$$$$$ /yr. + 12% Bonus Contact: Yes
Starboard Cruise Services, Inc. is the world's largest and leading onboard retailer, offering cruise ship
guests world-class brands and exclusive merchandise with tax and duty-free savings. The Information
Technology Department supports and services all Starboard Information Systems.
Provide technical leadership and guidance in the management, coordination, implementation,
maintenance and upgrades of hand-held computers, desktops, Warehouse Management System,
AS/400, Support Desk management of staff & software, and any other future information
technology initiatives undertaken by the support division.
INFORMATION SYSTEMS MANAGEMENT & TECHNICAL SUPPORT:
 Management of multiple AS/400 on a Global network including AIX system Administration.
 Management of the Support Desk System (Windows 2008 R2, SQL 2005).
 Lead technical support representative for 350 local end users, 176 remote users on cruise
liners, 10 remote users in Italy, and 1 user in Singapore.
 Fix, install and upgrade software/hardware, perform file backups, and configure different
systems and applications.
 Establish and enforce Support Desk Service Levels Agreements (SLAs).
PROJECT MANAGEMENT & LEADERSHIP:

4.  Define project scope, goals and deliverables for multiple projects such as the Inventory
Warehouse Systems in collaboration with executive management and stakeholders.
 Set and manage project expectations with team members and other stakeholders.
 Track project milestones and deliverables.
 Develop all project documentation, communications, lessons learned and status reports.
 Lead a team of highly skilled subject matter and functional experts.
 Oversee the work of 1 temporary Help Desk Technician and 1 Night Operator.
 Change Management includes: testing, user training, and project sign-offs for adherence to
the standards, requirements and specifications.
 Supervise contract-based installations; if necessary liaise with third-party support and
equipment vendors.
 Interview, select and manage short term project contractors.
SYSTEMS ANALYSIS & DESIGN:
 Implemented an Online Training Course for company personnel worldwide. Currently used to
train over 600 personnel.
 Coordinate and participate in fact finding interviews to gather information for systems
requirements, business process and workflow.
TRAINING:
 Identify, recommend, develop, and implement end user training programs to increase user self-
sufficiency and lower support calls. Provide training and support to users as needed.
Sr. Systems Analyst 2/2002 - 9/2004
Relativity LLC. Hours/week: Full-time
2082 Alan Dr. Supervisor: Richard Siena
Seaford, NY 11783 Telephone: 516-805-8020
Salary: $$$$$$ /hr. Contact: Yes
Relativity, LLC. is a computer systems design & technology services consulting company that also
handled computer technical assistance & other technical support services.
Hired to undertake a wide range of Information Technology projects including strategic and off the
shelf product implementations and make formal recommendations on process improvement.
TECHNICAL SUPPORT & TRAINING:
 Oversaw the implementation and initial configuration of new security solutions.
 Developed procedures and training manuals for new clients.
 Managed and/or provided guidance to junior members of the team.
INFORMATION SYSTEMS MANAGEMENT:

5.  IBM AS/400 system installations/management and integration with other systems.
 Installed, configured, tested, maintained, and monitored user workstations, networked
peripheral devices, and other products.
 Installed and configured new applications, performed and monitored backups.
PROJECT MANAGEMENT:
 Developed a Disaster Recovery Plan that included Microsoft, Novell, and AS/400 systems.
 Interacted and negotiated with multiple vendors, outsourcers, and contractors to obtain
services and products.
 Evaluated and understood work-flows to determine new system requirements.
 Assisted in the development of security policies.
 Assisted with contract negotiations.
 Leveraged purchasing decisions by conducting research to provide management with
information about similar products or services.
COMMUNICATION SKILLS:
 Writes and edits a wide range of documents, including policies and procedures, guidelines,
user guides and how-to’s, technical specifications, diagrams and proposals.
 Makes written and/or verbal presentations of findings and recommendations.
EDUCATION
Information Technology, BS
Capella University, Minneapolis, MN 55402
Currently Enrolled GPA: 4.00 out of 4.00
ADDITIONAL TRAINING AND CERTIFICAITONS
Emergency Management Institute (EMI) - National Incident Management System (NIMS):
IS-100 Introduction to Incident Command System
IS-200 ICS for Single Resources and Initial Action Incidents
IS-700 National Incident Management System Introduction
Other:
IBM AS/400 Admin/Implementation
Novell Certified Network Administrator
Novell 3x, 4x Administration
Novell 3x, 4x Advanced Administration
OpenVMS User skills
OpenVMS System & Node Management
Pathworks Install & Configure VMS Server

6. FOREIGN LANGUAGE SKILLS
Spanish Spoken: Advanced Written: Advanced Read: Advanced
MISCELANEOUS
Academy of Information Technology Board Member – City of Miami Beach