The document is a resume for Amanda Johnston. It summarizes her experience in computer support, technical skills including Windows, Microsoft Office, networking, hardware and software installation. It also lists her technical training and certifications from New Horizons Computer Learning Centers. Her work experience includes positions in technical support at Ubisoft Inc., as a squad leader and small engine repair mechanic in the US Army, and as an interior communications technician in the US Navy. Additional experience includes inventory and cashier roles at AAFES PX and PetSmart. Her education includes a high school equivalency diploma from Rhinelander Job Corps.

1. Amanda Johnston
816 Revere St,EauClaire,WI54703
(315) 836-5516 │ amanda.johnston09@yahoo.com
ComputerSupport professional with demonstratedabilitytointegrate computer skills,customer service experience,
and related educationto exceed technical,business,customerrequirements, and overall companygoals. Committed
and motivatedemployeefocused onthe success ofthe team, the solutions,thecompanyand itsvalues, whilealso
maintainingindividual success.
TECHNICAL SKILLS
 Windows 2000/XP/7
 MicrosoftOffice
 Hardware/Software installation
 Networkprotocolsandstandards
 Microsoftnetworking
 Desktopsystems
 Set-upusersandpolicies
 Networkimplementation
 Componentrepair
 OS Fundamentals
 Ticketingsystems
 Performpostinstallationconfiguration
 Troubleshooting
 TCP/IPconfiguration
 Preventative systemmaintenance andsupport
 Install andconfigure clientandserveroperating
systems
 Install andconfigure WindowsServer 2003/2008
TECHNICAL TRAINING AND CERTIFICATIONS
New Horizons Computer Learning Centers, Durham, NC
TECHNICAL EXPERIENCE
UbisoftInc.,Morrisville,NC October2015 – January2016
Technical Support Representative (Contract)
 Troubleshootandresolve gamertechnical supportissuesandescalate developmentconcernsasnecessary
 Analyze customerincidentticketsdeterminingunderlyingissuesand efficientresolution
 Diagnose technical issuesdue togame andclientinstallationproblems
 Supportgamersusingdiverse modalitiesincluding(phone,webmail,chat) asnecessary
HIGHLIGHTED MILITARY EXPERIENCE
UnitedStatesArmy,FortDrum, NY April 2007 – August2011
Squad Leader/Service NCO;Small Engine Repair Mechanic
 Supervised militaryteamof 8 soldiersubordinates
 Evaluatedandassessedsoldiersonworkperformance andeverydayconduct
 Provided coachingand counselingtosoldiers asseenappropriate
 Conducted trainingsessionsforentire company;topicsincludedwere jobperformance,sexual harassment,safety,
variousequipment andotherarmyregulatedtraining materials
 Documentedandfiled recordsonvehiclesandequipment completedservices
 Maintainedaccurate and confidential personal recordsof soldierswithinthe unit
 Communicatedwith vendors regardingservicestothe equipment,ensuringpropermaintenanceonall equipment
 DuringdeploymentstoAfghanistan, heldaccountable forthe handlingall paperwork goingthroughU.S.customs
Amanda Johnston Page 2

2. UnitedStatesNavy,Norfolk,VA March 2001 – March 2007
Interior CommunicationsTechnician
 Installedphonesandcablesaroundentire shipforcommunicationandrecreationalpurposeswhile ontours
 Setup videoteleconferencingequipmentusingsatellitetechnologyforoff shipcommunicationglobally
 Performedtroubleshootingtotrace technical problemsandbreaksincommunicationlines
 Creatednewcommunicationlineswhileusingtechnologytotrace throughcomputersystemsandswitchboardsto
locate issueswithinthe phonesystem
 Traveledtointernationallocationsworkingwithdiverseculturesandbackgrounds,includingdutytourtoAfrica
providinghumanitarianaid
ADDITIONAL WORK EXPERIENCE
AAFESPX,Fort Bragg, NC March 2013 – January2014
InventoryAssociate/Stocker/Cashier
 Maintainedaccurate inventoryof merchandise andproductswithinstockroomandoutonthe salesfloor
 Stockedmerchandise duringdays/nights
 Provided customerservice toshoppersandassistedinresolvinganyissues
 Workedas a stockerand cashierwithinthe electronicsdepartments
 CompletedSilverCertificationforCyberScholar
PetSmart,Aberdeen,NC October2012 – December2012
InventoryAssociate/Stocker/Cashier
 Maintainedaccountabilityforregistersinopeningandclosingthe store
 Providedcustomerservice toshoppersandassistedinresolvinganyissues
 Assistedcustomerintheirdailypurchasingdecisions
 Stockedmerchandise andensuredproperdisplayof products
EDUCATION
RhinelanderJobCorps,Rhinelander,WI
High School EquivalencyDiploma