Karim Alaa Eldin Hassan Aly Souliman is an Egyptian IT professional with a Bachelor’s degree in Management Information Systems and extensive technical certifications. He has significant experience in IT roles, including IT Engineer and Application Support Engineer, managing service requests, software installations, and network troubleshooting across various organizations. Fluent in English and Arabic, he aims to leverage his skills to contribute to an organization's success.

1. Curriculum Vitae
Karim Alaa Eldin Hassan Aly Souliman
Nationality: Egyptian
Date of Birth: 19 July 1988
Mobile Number: +971553427919
E-Mail Address: karim.alaa28@gmail.com
Address: CBD – Dubai, UAE
Visa Status: Tourist Visa - Valid until: 7–Dec-2017
Driving licenses: Qatar Driving Licenses – International Driving licenses
O J E C T I V E
Seeking a suitable placement in a Suitable place, my aim is to grow and contribute to the
growth and success of the organization with sheer determination, hard work, experience
and self-motivated ideas.
E D U C A T I O N
Computer Science Academy – Egypt 2005 -2009
BS. M.I.S. (Bachelor Degree in Management Information Systems).
Certificates:
CCNA
Cisco Certified Network Associate.
I.C.D.L.
Certificated From United Nations Educational, Scientific and Cultural Organization.
MCITP
Arab Academy for Science and Technology and Maritime Transport.
A+
Arab Academy for Science and Technology and Maritime Transport.
ITIL
Arab Academy for Science and Technology and Maritime Transport.
PMP
Arab Academy for Science and Technology and Maritime Transport.
Projects:
  Network Project
  SAP Project
 Manage Engine Project
Application:
 SAP
 ERP
  Citrix
 SARS
 RDS
 Manage Engine
 Active Directory
L A N G U A G E S
Arabic: Native Language.
English: Fluent.

2. W O R K E X P E R I E N C E
IT Engineer | JX Nippon Oil & Gas Exploration 013 December 2016 to 30 September 2017
Managing service requests, Software installation, Equipment’s, new computer
setups upgrades, Monitor network and servers, etc.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
Coordinated and followed-up with different teams/departments to ensure timely, high-quality
delivery of services as per plan/schedule, industry standards and operating procedures.
Attend meeting with vendors to achieve and improve technology in the company.
Managing IT department budget and check needs for the company.
Application Support & IT Specialist Engineer |Qatar Red Crescent
13 December 2015 to 12 November 2016
Implementation ERP AX 2012 system in retail and finance module and support both
of them. Managing service requests, Software installation, Equipment’s, new computer
Setups upgrades, etc.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
Coordinated and followed-up with different teams/departments to ensure timely, high quality
delivery of services as per plan/schedule, industry standards and operating procedures.
IT SERVICE DESK COORDINATOR |INJAZAT DATA SYSTEMS COMPNAY
6 June 2015 – 1 December 2015
Support Government Company in like ministry of health, ministry of labor,
twofour54 company, Abu Dhabi Ship Building, Abu Dhabi food control authority
Provide investigation, diagnosis, resolution and recovery for hardware/software problems,
Abu Dhabi Municipality, Yahsat Company, Tamkeen Company, and Adwea Company.
Managing service requests, Software installation, Equipment’s, new computer
setups upgrades, etc.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
Coordinated and followed-up with different teams/departments to ensure timely, high quality
delivery of services as per plan/schedule, industry standards and operating procedures.

3. IT Helpdesk Specialist Engineer at |I n t e r n a t i o n a l D a i r y & J u i c e
C o . A l m a r a i – B e y t i a n d I D J
August 2013 – F e b r u a r y 2 0 1 5
Managing service requests, Software installation, Equipment’s, new computer
setups upgrades, etc.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
Communicated electronically or in person with computer users experiencing difficulties
to determine, diagnose, and resolve problems onsite or remotely.
Installed and configured Window operating systems, common software.
Assessed hardware/software requirements, managed inventory, and supervised supply process,
acquisition and deployment of products.
Coordinated and followed-up with different teams/departments to ensure timely, high quality
delivery of services as per plan/schedule, industry standards and operating procedures.
Account Advisor Technical Support Engineer | Etisalat U A E
N o v e m b e r 2 0 1 2 – A u g u s t 2 0 1 3
Explain the new technologies and gadgets to the customer while maintaining
great communication skills to help them understand the benefits that it brings.
Receiving faulty machines running quick system checks to diagnostic the
problem and fixes it.
TEData technical support |
November 2009 – November 2012.
Broadband, VPN, Co-location, Hosting - TEData technical support and customer service.
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4. E X P E R I E N C E A N D S K I L L S
 Excellent communication skills with the team and the clients.
 Provided functional and technical support, troubleshooting and diagnosing
hardware and software problems, including desktop, laptop, WAN, LAN, and
remote systems.
 Managing LAN/WAN installation and arrangement for Network PCs
performing connectivity, system setup, daily backup, network virus
inoculation, hardware and software trouble shooting Etc.
 Consistently recognized for technical troubleshooting skills used to rapidly and
cost-effectively resolve challenging technical issues.
 Quickly learn and master new technology; equally successful in both team and
self-directed settings; and proficient in a range of computer systems, languages,
tools and testing methodologies.
 Troubleshot network connectivity, network printing and user access issues.
 Extensive experience with Microsoft products and Operating Systems such as
Microsoft Office Suite and all Windows Family.
 Set up user accounts including file permissions on shared drives. Monitored and
resolved disk space issues on shared and home network drives
 Prepared new desktops / Laptops, full installations, Windows update
Antivirus updates.
 Ability to lay down wired or wireless end to end network. .
 Troubleshoot complex application and OS problems meeting
required SLA's.
 Delivering support through telephone, desk-side visits and email.
 Done installation and configuration of all versions of windows and applications.
 Excels at multi-tasking in a fast-paced environment, completing projects within time
and budget constraints.
 Strong technical writing and presentation skills.
 Fast learner, enthusiastic, dedicated, organized, clear and logical thinker.
 Cooperative, energetic and team-oriented individual, highly
motivated to win.
 Motivated, work well under pressure, reliable.
 Get along with all types of people (self-discipline, patience, motivate,
communicate clearly with customers)
 Oversee the work of sales and related workers, such as retail salespersons, stock
clerks and orders.
 Self-confident and competitive: self-driven to succeed, energetic and
cooperative teamwork.
 Have the potential of learning new technologies and with new
products.
 Technical supporting and problems solving with decision making
skills.
 Great Customer Service attitude - interested in all human development fields
(NLP - Human communication Technology)
 Managing and controlling large networks.
 Computer Assemble, installing windows, solve computer hardware/software
problems.
 Microsoft Office Package (Excel, Word, PowerPoint, Front Page, Outlook).
 Experienced Visual Basic, Photoshop, Switch Max, HTML,
PHP, FrontPage.
 Completing merchandise orders and arranging work schedules.
"I am really up to challenge person with an open minded vision, and I know that I will do
whatever it takes to finish my work and get it done. I am confident in my ability to meet and
exceed your expectations, and hope you will invite me to meet with you for a personal
interview. I look forward to it"
Sincerely,
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