This document provides a summary of qualifications and experience for Troy A Plummer, a network administrator and IT specialist seeking employment. Plummer has experience administering networks using Windows Server 2003/2008, including setting permissions and passwords in Active Directory. He is proficient in Microsoft Office applications and has experience troubleshooting hardware and software issues remotely and through desktop support. Plummer received his Associate of Science degree in Computer Information Science - Networking in 2015 from Everest University. His previous work experience includes positions in facility technician, maintenance and engineering, and construction, where he provided customer service and technical support.

1. Troy A Plummer
Largo, FL
TroyPlummer88@yahoo.com
C (360) 826-2437
Network Administrator | Technical Support | Hardware Repair | Technician | IT Specialist | Help Desk
SUMMARY OF QUALIFICATIONS
 Experience in a simulated environment with network administration responsibilities, such as setting user permissions and
passwords using Group Policyin Active Directoryenvironment
 Experiencesettingup and maintainingnetworksonWindows Server 2003/2008andconfiguringperipheralssuchas: printers,
scanners, and fax machines
 FamiliarwiththeOpenSystems Interconnection(OSI)modelandsettingupentirevirtual networks.
 Knowledge of sub netting IP addresses using CIDR notation
 Experiencein virtual environmentstroubleshootinghardwareandsoftware – remoteanddesktopsupport
 Advanced in the MicrosoftOfficesuiteusingWord, Excel,andPowerPoint
 Excellentcommunicationskillswiththe abilityto explaintechnicalinformationtopeopleat alllevels whileprovidingsuperior
customerservice
 Operatingsystem installation,configurationandtroubleshootinginaWindows7 environment
TECHNICAL SKILLS
 OperatingSystems: WindowsXP, VISTA, 7, Server 2003,2008
 Software: MicrosoftOffice(Word, Excel,PowerPoint),Avast Anti-virus
 Hardware:Ciscorouters,switches,and hubs;coaxial,cat5, fiber optic,Ethernet cabling;modems,printers,Harddrives,
motherboards,processers,powersupply
 Networking:LAN, WAN, VPN, SAN, Ethernet, TCP/IP,SMTP,POP,POP3, IPsec, IMAP4
EDUCATION
Associate of Science, Computer Information Science – Networking July 2015
Everest University GPA: 4.0
Relevant Classes:
 Network Operating Systems (client& server)
 Network Infrastructure
 Network Management
EXPERIENCE
CascadeValleyHospital Arlington, WA 05/2012 - Present
FacilityTechnician
 Demonstrateexcellentcustomerservicetointernalandexternalcustomers,assistinsuppliesandensureallneedsindelegated
areas are met.
 Communicateeffectivelyin both oraland written communicationswhenaligningreportstomeetinspectionsinassignedareas,
chart daily, cleaning and maintenance discrepancies or deficiencies in dailyreports.
 Maintain the appropriate level of sanitaryand cleaning supplies for assigned areas and alert staff of safetyconcerns.
 Maintain assigned equipment in good working condition and maintain all cleaning solutions in accordance to OSHA.
Network SecurityFundamental
NetworkRouting

2. MagnoliaInn/SleepInn/ComfortSuites St. Mary, GA 1/2011 - 12/2012
MaintenanceandEngineering
 CustomerService:Makerecommendationstohis/hersupervisor regardingimprovedmethodsandproceduressoas to have a
positive impact on guest/associate satisfaction.
 Communication Skills: Effectivelycommunicated information to internal employees and vendors, both oral and written.
 Technical Support: Troubleshoot, diagnose, repair and maintain all building equipment: electrical, HVAC, refrigeration
equipment, heat, power, sewer & water, motors, pumps and fans.
 Multi-task: Handling equipment and aligning reports to meet inspections in assigned areas, chart daily, cleaning and
maintenance discrepancies or deficiencies in dailyreports.
Framing SunnysideFraming Marysville, WA 2/2009 – 1/2011
Construction
 Demonstratedexcellentcustomerserviceto newconstructionbuilders,foreman,contractors,suppliersandassistinsuppliesto
ensure all needs in delegated areas are met.
 Attention to Detail: aligning specifications from calculations; interpret from blueprints and staying in compliance with building
codes.
 Communication Skills: reports to meet inspections in assigned areas, chart daily, cleaningand maintenancediscrepancies or
deficiencies in dailyreports.