1. Peggie Miller
353 Highland Ave
Newark, New Jersey 07104
(973) 715-7340
July 15th 1996 to EMC Corporation
October 4 2013
Regional Technical Specialist 11
Provided technical assistance to field support for the installation,
maintenance, and modification of EMC equipment. Provided
assistance and training to less experienced Customer Service personnel
on technical matters,such as difficult machine problems, parts
replacement and diagnostic techniques. Diagnoses machine problems
in minimal time and makes repairs.
Support in the consolidation of large business-critical application
on both mainframe and open systems environments, including IBM
AIX-RS/6000, Windows NT, HP-UX and Sun Solaris, IBM
OS/390.
 Implement installation, upgrade, configuration, technical support
and management for :
EMC Enterprise Storage at customer site such as:
 Symmetrix 3/4/4.8/5, DMX 800/1000/2000/3000, DMX 3; VMAX
 Celerra: NS500/6001700, CFS14;
 Connectrix Fiber-Channel Switches
 Directors: McData switch ED-1 032, ED-64M, ED-140M;
 Brocade switches ED-24000B/12000B/DS-32B2/DS-16B, CISCO
 Network Protocols experience, TCP/IP Net Bios
 Some Novel
 Some Macintosh
 NAS
 Windows environment , NT ,XP, 2000
 EMC Proven Symmetrix Specialist
 Speed Certified
 Support customer's multi-vendor platforms in storage
networking including Open System: SUN, HP, IBM, Dell,
Compaq; multi-OS: UNIX, Microsoft, Linux and Mainframe:
IBM z/OS, using EMC software: PowerPath, SRDF Host
Components, Navisphere, Solution Enabler, ESN Manager,
TimeFinder, Mirrorview, etc.
 Maintain and technical support for trouble shooting customer's
fabric SAN.
 Perform data migration using SRDF and SDMS for
open system storage and mainframe storage.

2. Schedule & Dispatch
 Accepts incoming call with the priority to dial-in and correct the problem without dispatching
on-site CE. Will identify appropriate resource and dispatch CE for those calls that can't be
reconciled remotely. Maintain up-to-date technical knowledge by continuing to attend
training and on the job learning. Effectively communicates procedural and routine technical
issues to internal and external customers in a highly stressful environment. Maintains a
"closed-loop" communication style assuring all appropriate individuals are notified of
problem resolution status.
 FCO and Upgrade Division Coordinator.
Collaborate with fellow CE's, RTS's or PSE's from different product groups
as well as peers in S & D, the division ASR's, the SAM's, the DSM's,
the field CE's, customers, and TC's all in one day to set up scheduled activities,
days and weeks in advance.
June 1992 to 1996 Hitachi Data Systems
Responsible for maintenance, installs and repairs of Skyline CPU’s
and disk sub-systems.
JUNE 1982 to 1992 Memorex Telex
Responsible for maintenance, installs, upgrades and repairs of tape,
disk, printers. Responsible for computer lab training
AUGUST 1980 to 1982 Four Phase Systems
Responsible for maintenance, installs, upgrades and repairs of disk,
tape and printers.
EDUCATION: The Plaza School, Paramus,New Jersey
Electronic Technology
Attended Tombrock College
West Patterson,NJ
Attended:
Mercer County College
Trenton, NJ