John Nashaat Sobhy is an Egyptian national who has worked in customer service and banking roles in Egypt and Qatar. He has a degree from Cairo University and seeks a position utilizing his strong organizational skills, education, and ability to work well with others. He has over 5 years of experience in roles such as teller, customer service agent, and front desk agent. His professional experiences include assisting customers, processing transactions, and resolving inquiries at banks and other organizations.

1. John Nashaat Sobhy
Nationality: Egyptian
Address: 16, Hussein kamal st., Dokki , Giza , Cairo.
Cell phone :( 012)70744414- (010)69102621
E-mail address: john.nashat.sobhy@gmail.com
Objective
To obtain a position that will enable me to use my strong organizational
skills, educational background and ability to work well with people.
Education
Graduated in the Faculty of commerce Cairo University
Year of graduation: 2013
Grade: Good
Professional experience
Sep 2014 – present “Qatar national bank Alahly (QNB) “As a teller
• Duties & Responsibilities:
• Assist customer with their everyday needs; withdrawals, deposits, transfers, currency exchange,
etc…
• Utilize every chance to highlight products to customers, cross-sell to them, and resolve any issues
they may have.
• Accepts and processes cash deposits to opened accounts (current, saving, checking, overdraft.)
• Cashes checks and payment orders within established limits and reserves ( withdrawals , coupons,
expenses redemption )
• Exchange foreign currencies to the established dealer rates, proves currencies entirely.
• Handles customer inquiries and signature verification for branch personnel.
• “Sells” additional banking services, develops opportunities, and guides customer to appropriate
point of contacts in the branch.

2. • Count, prove, and packages currency and coins.
• Uses the computer system to process transactions and verify customer signatures.
• Balances my cash and prepares daily and final currency position.
• Performs a range of related duties and assist other tellers during peak loads periods.
• Ensure the correct functioning and implementation of the permanent supervision, compliance and
money laundering, operational risk and workplace guidelines whenever and wherever possible.
July 2013- August2014 “Vodafone international services (V.I.S)”
As Customer service agent and back office representative at
US VISA Help desk, representing the USA embassy through The Middle East.
• Informing applicants by explaining procedures; answering questions; providing information
• Assist customers with any kind of issues experienced with website and escalate any issues
to specific party appropriately.
• Assisting applicants scheduling appointment at the embassy for their applied visa
• Replying for applicants inquiries through the e-mail
• Guide applicants about the requirements of different kinds of visa they want to apply for.
• Responding and handling more than 120 E-Mails with different inquiries about visa
procedures to all applicants from countries ( Saudi Arabia , Jordan ,Lebanon ,Bahrain ,
Kuwait, Qatar, Oman , Egypt, Algeria , Morocco , and Tunisia )
May 2011- july2013 ''CTC Academy'' Cairo, Egypt.
As a customer service & sales person
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information

3. • Generate and qualify leads
• Source and develop client referrals
• Prepare sales action plans and strategies
• Schedule sales activity
• Develop and maintain a customer database
• Develop and maintain sales and promotional materials
• Plan and conduct direct marketing activities
• Make sales calls to new and existing clients
• Develop and make presentations of company products and services to current and
potential clients
• Negotiate with clients
Aug 2010-Nov 2010 ” Safir Hotel “Cairo, Egypt.
As a front desk agent.
• Handling the hotel's telephones with cheerful voice within three rings
• Dealing with different guests from different countries and different languages
• Solving guest's problems with my colleagues and my manger
• Wakening up the guest and helping him when he wants to make check out
• Giving orders to the house keeping department if the guest ask for them
• Sending and receiving faxes
Training experience
2011 General English Advanced level 16 , Certified from Cambridge Training Colleage,UK Training
association , Britain Grade (Excellent)
2011 Job Qualifying Diploma, Certified from the A.I.P.S (American Institute of Professional Studies,
Arizona State,USA Grade (Excellent)
Diploma's contents:
-Three levels general English conversation

4. -Soft skills (Time management-Problem solving-Decision Making-Emotional Intelligence)
-Computer (Office package)
2012 English conversation Level 8 at "Berlitz"
2012 Three training days at The AUC (American university in Cairo)
Contents:
• Customer Service
• Marketing
• Sales
Other Activities:
2012 Participant at the first job affairs at the shooting club, as a sales representative,
CTC Academy
2012 Participant at CTC Academy's exhibitions in :
• Cairo University
• Helwan University
• Ain Shams University
2012 Participant at the EDUMart training fair in Cairo university and Ain Shams
university , as a sales representative, CTC Academy
2013 performance Excellent certificate from Vodafone international services ( V.I.S ).
General skills
Languages skills: English-Very good working knowledge.
Computer skills: Good Command of office applications (Word, PowerPoint, Excel, etc)
Characteristics
-Leadership qualities -Social person -Able to work under pressure -Creative
-Team worker -Adaptable -Active