Ahmed Mohsen is an Egyptian national seeking a position in customer service or sales. He has over 5 years of experience in roles like customer service officer and back office coordinator. His experience includes responding to customer queries, data management, administrative tasks, and sales. He is proficient in English, Arabic, Microsoft Office, and customer relationship management systems. Ahmed holds a Bachelor's degree in Accounting and has taken several professional development courses.

1. Ahmed Abdul Mohsen Mohamed
Dubai (United Arab Emirates)
+971507750247
Ahmed_hamous@Hotmail.com
Date of birth: 12/02/1983 | Nationality: Egyptian | Marital status: Single | Driving License: Available
Summary
o Seeking a challenging position with an organization, where I can
fully apply my skills and contribute in positive ways
o Having a strong motive for learning and working under pressure, i
will do my best for the company that suits my qualifications and
offers the ability of self-growth in the field of Customer Service and Sales
Experience VFS Global “UAE”
04/2014 - 03/2015
Customer Service Officer
o Responding to internal and external enquiries
o Assisting with data management
o Performing general administrative duties
o Assigned the tasks of responding to customer queries and concerns
regarding product and services of the organization
o Communicates effectively with teams in the program to ensure quality and
timely expedition of customer requests
o Handled the responsibilities of designing activities to improve business
performance and customer satisfaction
o Assigned the tasks of processing customer orders as well as provides details
about the products and services to customers
o Developed and administered new operation processes.
o Document scrutiny and collection for visa processing
o Handling customer/applicant queries personally or via e-mail, telephone
o Maintain and record all application data
o Handling of cash and bank related transactions, if assigned
o Ensuring all administration and logistics of passport delivery to consulate /
applicant / logistic company, etc.
o Contributes to team effort by accomplishing related results as needed.
o Prepare Daily Reports (Attendance, Transactions, Quality and Performance)
o Applying quality process in order to ensure that tasks are being performed
according to quality standard process.
o Use automated information systems to analyze the customer’s situation
Customer Service Officer “Visa Missions”
04/2015 - present
Etisalat “UAE”
o Maintains quality service by establishing and enforcing organization
standards.
o Prepares reports by collecting, analyzing, and summarizing information.
o Generate reports on sales and revenue
o Process valid data for entry and upload these in authorities system.
o Collecting data for entry from the relevant IT application
o Escalate erroneous data to IT HELP DESK for solving errors in activation and
cancellation.
Back Office Coordinator 02/2013 - 03/2014

2. 09/ 2008 - 01/2011
Sharaf DG “Dubai Mall” , “Mirdif City Center”
Training
& Courses
o English Learning Course “AUC”
o Find Way To Say YES “New Horizon Egypt”
o Customer Service “New Horizon Egypt”
o Sales Skills “Etisalat Academy”
o Emotional Intelligence “Etisalat Academy”
o Business Communication “Etisalat Academy”
Languages
Education
Tanta University, Faculty Of Commerce “class of 2005”
o Bachelor degree of Commerce | Accounting Division|
Skills
Personal Skills
o Organized with Strong Analytical Abilities
o Time Management
o Report writing
o Teamwork
o Customer Experience
o Communication Skills
English Arabic
El-Hegazy Group “El Kenana Company ”“Egypt”
o Experience with Operating Systems like Windows & MAC.
o Experience with MS Office Packaged and Mail Clients.
o Experience in back office Roles and Escalations .
o Internet Navigation
o Accounts of other companies. Books Stores.
o Restrictions for all kind of accounts
o Preparing Action budgets
o Prepares asset, liability, and capital account entries by compiling and analyzing
account information.
o Documents financial transactions by entering account information.
o Recommends financial actions by analyzing accounting options.
o Managed all daily branch operations, including opening and closing of the
branch, implementing and maintaining policies and procedures.
o Built customer confidence by actively listening to their concerns and giving
appropriate feedback.
o Maintained knowledge of current promotions, policies regarding payment and
exchanges, and security practices.
o Monitors availability of the products.
o Takes special orders for goods not in stock.
o Orders fast running out products.
04/ 2006 - 02/2008
Senior Sales and Customer Service Executive
Accountant
Sales Executive 02/2011 - 01/2013
o Selling a range of products and services, to both new and existing clients.
o Working on high quality appointment setting campaigns.
o Making B2B outbound telesales calls.
o Conveying technical information to customers.
o Closing sales and making plans to gain repeat business.
o Performing administrative duties.
o Using the latest sales software.
o Using Word & Excel to write reports and create invoices.
o Maximizing every sales enquiry.
Achievements
o Promoted as a top seller of the sales section with average score 170%.
o Promoted as a top seller to attend the lean management
o Training with the top management at Etisalat Academy.
o Obtained the top seller's rewards as a best achiever.