Dina's CV

1. Dina Samir Zaki Abdin Mohamed
Address: International Media Production Zone (IMPZ) - Lago Vista Tower B– Dubai - UAE
E-mail: dina.zaky@outlook.com
Mobile: +971566477900
PERSONAL DATA
Date of Birth: 31/1/1984
Marital Status: Single
Nationality: Egyptian
Visa Status: Visit Visa
OBJECTIVE
Seeking a challenging and rewarding career in a diverse environment where my strong work
ethics, education, and expertise can be used to help promote the mission and exceed team
goals and to work with a reputable organization in a position where I can develop and utilize my
versatile skills and add demanded value.
EDUCATION
(2001 – 2005) Sadat Academy for Management Sciences under the supervision of University
of New Brunswick Cairo, Egypt
 Faculty: Bachelor of International Business Administration
 Accumulated Grade: Very Good
WORK EXPERIENCE:
)UAE-L.L.C (DubaiAct & Echo Advertisement Designing &Production
(August 2015- Current)
Job title: Executive Manager
Job description:
 Meeting and liaising with clients to discuss and identify their advertising requirements.

2.  Working with agency colleagues to devise an advertising campaign that meets the client's
brief and budget.
 Working with the account manager to brief media, creative and research staff and assisting
with the formulation of marketing strategies.
 Negotiating with clients and agency staff about the details of campaigns.
 Handling budgets, petty cash, managing campaign costs and invoicing clients.
 Acting as Personal Assistant to General Manager, Chairman and partners.
Egypt)-(CairoCommercial International bank
(August 2014- April 2015)
Job title: Sales & Service Officer (Head of Customer Service Department)
Job description:
 Helping to develop and implement a customer service policy for an entire organization.
 Providing help and advice to customers using organization’s products and services.
 Investigating and solving customers' problems, which may be complex or long-standing
problems that have been passed on by customer service assistants.
 Analyzing statistics or other data to determine the level of customer service the
organization is providing.
 Writing reports analyzing the customer service that the organization provides.
 Developing feedback or complaints procedures for customers to use.
 Being involved in staff recruitment and appraisals.
 Training staff to deliver a high standards of customer service.
 Leading and supervising a team of customer service staff;
 Learning about the organization’s products or services and keeping up to date with
changes.
 Authorizing and revising operations performed in the customer service department,
such as opening accounts, TDs & CDs issuing, personal loan applications, credit card
applications, mortgage applications, opening under formation company accounts and
inheritance cases.
Egypt)-Commercial International bank (Cairo
(April 2007- July 2014)
Job title: Sales & Service Representative (Customer Service Representative)
Job description:
 Providing my portfolio of customers with personalized services so as to develop close
relationships, achieve maximum profitable contribution for the bank.
 Continuing to maintain and improve the quality of service offered to priority customers.
 Achieving revenue goals, sales and portfolio growth targets across a range of products
and services (Investment, Term deposits, CASA Balances, Mortgages, Credit cards, Banc
assurance, share financing etc.)
 Growing my portfolio by introducing higher number of NTB affluent customers.

3.  Up selling and cross selling other bank products.
 Providing consultation and recommendations to new and existing customers on the
purchase or sale of securities, financial services and investment plans based on specific
customer profiles..
 In consultation with Department Head and Branch Manager, draw up a monthly plan for
achieving new business and customer acquisition goals committed to achieve the branch
target.
 Performing department operations like opening new accounts on the system, issuing TDs
and CDs.
Egypt)-Commercial International bank (Cairo
(February 2013- April 2015)
Job title: Training and Development Officer
Job description:
 Liaising with managers and interviewing employees at all levels to identify and assess
training and development needs.
 Delivering/overseeing the delivery of training to individuals or groups of employees.
 Implementing, advising about and monitoring appraisal schemes.
 Supervising and monitoring progress made via training programmers or schemes.
 Ensuring employees receive statutory required training.
 Designing and expanding training and development programs based on the needs of the
organization and the individual.
 Producing training materials for in-house courses.
 Ensuring that statutory training requirements are met.
 Amending and revising programs as necessary, in order to adapt to changes occurring in
the work environment.
Egypt)-ank (CairoPiraeus B
(January 2007- April 2007)
Job title: Customer Care Representative
Job description:
 Enhancing sales and promoting the cross selling of the bank products to existing and
potential priority.
 Understanding customer needs and financial requirements.
 Continuing to maintain and improve the quality of service offered to customers.
 Up selling and cross selling other bank products.
 Performing department operations like opening new accounts on the system, issuing TDs
and CDs.

4. Egypt)-Creative Learning Center (Cairo
(April 2007- July 2015) (Only on Saturdays)
Job title: Elementary Class Teacher
Job description:
 Creating instructional resources for use in the classroom.
 Planning, preparing and delivering instructional activities
 Participating in ongoing training sessions.
 Creating lesson plans and modifying accordingly throughout the year.
 Creating projects designed to enhance lectures.
 Reading and staying abreast of current topics in education.
 Utilizing various curriculum resources.
 Working with program coordinators to ensure initiatives are being met.
 Tutoring students on an individual basis.
 Establishing and communicating clear objectives for all learning activities.
 Observing and evaluating student's performance.
Egypt)-Misr AmericanCollege (Cairo
(May 2005- November 2006)
Job title: Student Liaison Officer
Job description:
 Working with community members, organizations, school staff, parents and students.
 Coordinating and assisting parents of school-aged children with educational.
 Advising students to select subjects for their academic studies.
 Organizing events and field trips.
 Interviewing and assessing new students coming for school admission for the new
academic year.
 Creating opportunities and information necessary for students to succeed in an
academic environment.
STUDENT SUMMER ENTERPRENEURSHIP:
(2002-2004) Merret International Company Cairo, Egypt
Sales Executive
(2001-2004) Misr American College Cairo, Egypt
Receptionist
(1996-1998) Community Service Association Cairo, Egypt

5. Student Counselor
COMMUNITY ACTIVITIES
(July 2006) League Coordinator for the SIFE national competition.
(2003-2005) Member of Students In Free Enterprise (www.sife.org).
SKILLS
Computer Skills:
 Excellent command of Microsoft Windows operating system.
 Excellent command of e-mail and internet applications.
 Excellent command of Microsoft Office (Excel, Word, Power Point).
Language Skills:
 Arabic: Mother tongue
 English: Fluent
 French: Very good
COURSES
 Detection of counterfeiting and forgery of documents and electronicpayment cards
(Central Bank OF Egypt-Egyptian Banking Institute)
(24 credit hours)
 Anti-Money Laundry (Central Bank OF Egypt-Egyptian Banking Institute)
(24 credit hours)
 Customer Service Induction (Commercial International Bank)
 Train the Trainer (Commercial International Bank)
 Product Knowledge: Personal Loans-Cards-Credit Shield-Insurance Products-Auto
Loans-Overdrafts-Consumer Banking Investments-Legal Issues related to banking area
(Commercial International Bank)
 Presentation and selling skills (Commercial International Bank)
 (Commercial International Bank)
 Commercial and Consumer Learning (Commercial International Bank)
 Law and Compliance Principles (Commercial International Bank)
 Financial Statement Analysis (Commercial International Bank)
REFERENCES
All References are furnished upon request.