1. Mohamed maghrabi fathi
Mobile:(+20) 1011310884
Mohamedfathy.mahdi@gmail.com
Birthday : 29/09/1983
Nationality : Egypt
Marital status : Married
Religion : Muslim
Objective:
Seeking an opportunity with a multinational Company/reputable group where my skills,
experience and education background can have a valuable impact.
Personal skills:
§ Capable to work under pressure and teamwork spirit
§ Dedication, sense of ownership and continuous follow up on all assigned
tasks/Projects.
§ Excellent organizational skills
§ High independent work habits.
§ High communications and presentation skills.
§ Ability and desire to work in a team environment and self motivated.
§ Flexible to work with other co-worker beside the direct manager.
§ Good problem solving and analytical skills.
Education:
§ 2002-2006: Bachelor of arts & communication Arts – department of psychology -
from the faculty of art menia university , Egypt.
§ 1999-2002 : AL-ASKRYYA High school, MENIA , Egypt.
Computer Skills:
§ Excellent knowledge of operating systems.
§ Professional user of Microsoft office applications (Word, Excel, Outlook and PowerPoint ,
Photoshop )
§ Professional in using Internet.
§ Very Good experience in handling hardware troubleshooting & fixing PC's
problems.

2. Language Skills:
§ Native language Arabic
§ good command of both written and spoken English
Experience:
• From feb 2013 till oct 2015 I'm working in Abu Dhabi Islamic
bank as a Direct islamic finance
• Job description:
• Working on a Variable monthly sales target
• Deal directly with new customers and existing clients either by telephone,
electronically or face to face.
• Respond promptly to customer inquiries
• Obtain and evaluate all relevant information to handle inquiries and
complaints
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Financing small-to-medium-enterprises (SMEs)
• Opening accounts and credit cards and personal finance.
• Continuously generating prospect customer List to be Fed into the
system.
• Work hard on achieving all given business targets by direct manager.
• Use all company resources & equipment in an Economic & efficient
manner.
• From September 2010 till December 2012 I worked as a cargo
controller in DHL worldwide express

3. Job description:
• Act as an ambassador for DHL at all times and attend to customer needs in a
professional, friendly and courteous manner
• Show patience, courteousness and respect to all road users at all times
• Wear required DHL uniform at all times when on duty
Without delay, deliver and pick up all shipments
• Ensure that a high level of professional rapport is developed and maintained with all
customers
• Shipment Delivery is to meet Right Day Delivery (RDD) and pick up (PU) are moved as
per Right Shuttle Uplift with no missed PU
• Electronically record via a scanner (or manually if required) all shipment process
activities
• Meet special delivery or PU expectations
• Follow up on all customer enquiries and direct customer to the correct DHL
department where further information is required
• Properly report and account for any cash received from customers
• From November 2008 to till July 2012 I worked as
a direct sales executive for ealaniya newspaper
Job description:
* Proven ability to manage through others.
* Strong decision making and problem solving skills
* Highly skilled in Word, PowerPoint and Microsoft Outlook.
* Able to motivate and lead others in a team environment.
* Excellent communication skills, both written and verbal.
* An ability to build report and trust quickly with work colleagues
* Able to priorities tasks and workloads in order of importance
* Track record of delivering results with deadlines.
• From November 2007 till August 2008as financial consultant at ACE
LIFE INSURANCE, EGYPT.
• Job description:
§ Sell Medical, car, Life insurance.
§ Presenting products to clients using Procedures &
techniques explained in the Break-in-training program.

4. • From April 2007 to till October 2007 I worked as a customer
servicein Vodafone Egypt.
• Job description:
• Senior retail advisor.
• Working as customer service and sales.
• Mentoring and traning up junior and new staff.
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Arranging & chairing weekly team meetings , focusing on targets
achievements.
Training & Development Courses:
1. The ICDL Core Certificate comprises of the following:
§ The basic concepts of IT
§ Using the computer and managing files.
§ Word Processing
§ Spreadsheets
§ Databases
§ Presentations
§ Information and Communication
2. Certificate of participation in “Effective Skills in Sales and Customer
Service” from ADIB bank.
3. Certificate of participation in “Effective communication course” from DHL
EXPRESS
Interests:
Reading, traveling, outdoor activities and, sports.