Hadeer CV new
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Hadeer Abdelkader is an Egyptian national with over 10 years of experience in customer service roles including as a reservation agent and telesales representative. She has strong English and Arabic language skills and expertise in Microsoft applications. Her most recent roles provided her experience processing reservations, advising clients, booking travel arrangements, and contacting customers to sell products or services. She holds an information systems degree and is seeking new opportunities in the United Arab Emirates.
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- 1. Hadeer Abdelkader Telephone: +971 506 688 329 Email: didi_emmaamin@hotmail.com Nationality: Egyptian D.O.B:24/08/1990 Languages: English and Arabic Location: United Arab Emirates Visa Status: Spouse Visa Areas of Expertise Microsoft knowledge |Friendly | Hard working | Initiative | Reliable | Energetic | Team player | Ability to work under pressure | Problem solver | Active listener | Organized | Focused | Employment History Reservation Agent Maxim Tours Co. 10/2008 – 10/2009 Daily Tasks:- • Processes reservations by mail, telephone, fax • Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations • Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers • Book transportation, make hotel reservations and collect payment/fees • Enter data into our software and maintain client files Telesales Representative EgyptSale 02/2011 - 07/2011 Tasks:- • Contact existing customers and new prospects to attempt to sell products or services • Use a database to identify customers who have bought a product in the past or prospects whose profiles indicate that they are likely to buy • Ask contacts qualifying questions and to present the features and benefits of the product • Call customers to check their details and update contact records and provide information about new products or promotions that are relevant to their needs or preferences • Answers to all queries about delivery or product quality
- 2. • Contact customers after a sale to check that they are satisfied with their purchase Academics qualifications & additional expertise Information system, New Cairo Academy 2008 - 2015 ThanaweyaAmma 2004 - 2007 El-Bayan Language School Reference Available upon request