Sara Chehade is seeking a position that utilizes her knowledge and skills as a professional. She has over 10 years of experience in customer service roles, including as a sales associate at Azadea Group for the past 12 years. She also has experience working as a reservations and ticketing agent at Gulf Sky Travel Agency and Al Yasmin Travel, and as a customer service agent at Pioneers Securities. She is fluent in English and Arabic.

1. Curriculum Vitae
Sara chehade
Mob: 0567569525
Address: Sharjah, UAE
Email:
 Objective
To be a part of a company that will utilize and enhance my knowledge and skills as a professional and later on
progress as an added promoter of the company’s mission and vision.
 Personal Information:
Birth date : 1st august 1986
Nationality : Lebanese
Marital status : Single
Visa type : sponsor-father visa
 Work Experience
 (May 2010 – present date) Azadea group – Uterque Shop
Sales Associate
 Ensure that the shop floor and shelves are kept clean and tidy at all times.
 Greets customers in a friendly and courteous way on entry to the shop in order to ensure
they feel welcome and to contribute to a positive overall shopping experience.
 Serves customers efficiently and courteously on the shop floor and in the changing rooms in
order to ensure the provision of the highest standers of customers service at all points in the
shopping experience.
 Sustains good relationship with customers by continuous interaction.
 Replenishes and re-merchandises stocks on the shop floor on an ongoing basis in order to
ensure maximum range and size availability at all times.
 Tickets, arranges and displays merchandise, under the direction the direction the direction of
the merchandiser/manager in order to promote sales.
 Helps customers try on clothes, providing advice on fit, style, fashion and color if required, in
order supporting purchase decisions.
 Selects and helps customers in location merchandise in order to meet their needs and
desires.
 Watches for and recognizes security risks and thefts, preventing or handling these situations
as far as possible in order to minimize losses.
 Maintains knowledge of current sales and promotions, policies regarding payments and
exchanges and security practices in order to ensure store policies are adhered to at all times.
 Organizing promotional marketing & window displays.
 Customer services, handling cash and ordering stock.
 Visual Merchandising.
 Work as a cashier.
 Preparing Weekly Sales Report for management’s review.
 Generates sales plans and approach for the next period.
 (April 2009 – April 2010) Gulf Sky travel agency

2. Reservations and ticketing agent
 Corresponds with clients' requests and inquiries regarding Tours and Excursions.
 Place bookings for hotel reservations, transfers and tour arrangements (using I travel
System).
 Provides support to the Visa Department for Arabic applicants.
 Issues invoices and travel vouchers for the agents and clients.
 Experience in public relations.
 (Feb. 2008 – Feb. 2009) Pioneers Securities
Customer service agent
 Answered inbound calls in support of customer needs.
 Conveyed in a reassuring manner step by step instructions to resolve application
issues.
 Reviewed and issued audits on account information and processes.
 Performed queries in multiple databases.
 Adhered to government monetary regulations.
 Assisted in the creation and development of the banks customer relationship
 Management system.
 (Feb. 2007 –Jan 2008) Al Yasmin Travel
Reservation and Ticketing Agent
 Corresponds with clients' requests and inquiries regarding Tours and Excursions.
 Place bookings for hotel reservations, transfers and tour arrangements (using I travel
System).
 Provides support to the Visa Department for Arabic applicants.
 Issues invoices and travel vouchers for the agents and clients.
 Experience in public relations.
 Education
Graduated high school at Al Ahlia Al khairiya School Dubai
 Languages:
ReadWrittenSpokenLanguage
GoodGoodGoodEnglish
NativeNativeNativeArabic
 Skills:
 Computer Literate (Microsoft Windows OS, windows Applications, MS Office and Internet
tools.) ICDL certificate

3.  Electronic type writing both in English and Arabic, Normal Typing (30w/m),
 Telephone operating
 Strengths
 Good communication skills.
 Confidence in life and work.
 Can work under immense pressure.
 Dedication, Hardworking & Quick learner.
 Ability to work as part of team or as an individual.
 References
Available upon requests