This document is a resume for Abdelfattah Aboelhana seeking a job in a reputable company in Egypt. He has a background in social work and customer service roles in Egypt and the UAE. His education includes a degree in social work from Cairo University in 2009. He has skills in English, computers, and business. His work experience includes roles in merchandising, sales, customer service, and safety from 2007-2015 in Egypt and the UAE. His interests include football, travel, problem solving, Sudoku, and English media.

1. ABDELFATAH ABOELHANA
Tel: 01154555565
abdelfatahaboelhana@gmail.com
OBJECTIVE
Seeking a job in a reputable company where my background and my
experience can be well utilized. The reason that I left UAE because I
believe that I can create or start my job career inside my country, I’m
expecting better because my English and my experiences.
EDUCATION
2009 High Institute of Social Worker Cairo, Egypt
Grade: Fair
SKILLS
Computer Skills:
 Good Knowledge of all Windows and MS Office.
 Good Knowledge of the Internet.
 Good Knowledge of sending and receiving formal Mails.
Language Skills:
 Good command of both written and spoken English
COURSES
Mar 10th
-2011 Basic Business Skills Acquisition (BBSA)
Cairo, Egypt
Sponsored by the Future Generation Foundation (FGF)
Training
 Developed Language and Computer Skills
 Enhanced Presentation & Project Development Skills
 Acquired Basic Business Skills including: Marketing, Sales, Banking,
Accounting, Business Correspondence and Report Writing.
 Communication skills course provided by Dale Carnegie.
 Gradate Resource Program (GRP) Customer Service by Dale
Carnegie Training (DCT) sponsored by Future Generation
Foundation (FGF).
Including:
 Negotiation skills.
 Dale Carnegie seminar (customer service).
 World class Customer Service.
 Writing results.
 Complaints
 Proposal.
 Building relationships with customer.

2.  Dealing with difficult customer.
EXPERINCE
Dec 2014- JUN 2015 Grand Stores Al Ain, UAE
Merchandiser
Nikon Camera
 Trying to achieve the target.
 Sending sales report daily to the management.
 Following the price and promotions.
 Manage selling area when supervisor and manager not there.
Sept 2012- Nov 26th Carrefour Abu Dhabi, UAE
Salesman
(Mobility)
 Preparing promotions (implementation and changing prices).
 Following every day the E-Mail address.
 Making orders to suppliers.
 Managing staff and merchandisers.
 Manage selling area when supervisor and manager not there.
 Responsible to take any action.
June 2010- Sept 2012 Elaraby Group Cairo, Egypt
Customer Service Agent
(Call Center)
 Handling calls from customers.
 Listening to the customers to solve their problems.
 Knowing what customers need to improve our company.
 Creating maintenance orders or following orders.
April 2009- June 2010 Ramada Resorts Cairo, Egypt
Customer Service Agent
 Listening to the customers to solve their problems.
 Knowing what customers need to improve our company.
 Making customers know their rights.
April 2008-April 2009 SIAC Cairo, Egypt
Time Keeper
 How to keep workers rights.

3.  Collect their days to account their salary.
 How to deal with managers and workers.
August 2007-March 2008 SIAC Cairo, Egypt
Assistant Surveyor
 Working hard in a bad weather.
 Work with my colleagues in the team.
 How to speak with other.
May 2007-June 2007 SIAC Cairo, Egypt
Safety Officer
 How to keep people in save.
 How to make them follow the safety roles.
 How to stay all the time waking up to watch my work.
INTERESTS
Playing Football, Traveling, Listening to others and try to solve their
problems, Playing Sudoku, Watching English movies and listening
English songs.
PERSONAL INFORMATION
Date of Birth: 1/1/1986
Marital Status: Single
Military Status: Postponed (3 years)