This document provides a summary of Mohamed Maher Mahmoud Kamel Wally's personal and professional background. It includes his contact information, education history, computer skills, and work experience in aviation, customer service, and tourism roles. His objective is seeking a challenging opportunity to advance his qualifications, education, and skills in his industry. He has a bachelor's degree in accounting and is fluent in Arabic and English.

1. Mohamed Maher Mahmoud Kamel Wally
Seeking a challenging opportunity in the advancement of the industry which is
available for my qualification, education, experience and skills would be utilized.
Hometown: Cairo, Egypt
Current City: Cairo, Egypt
Date of birth: 12 Dec 1989
Nationality: Egyptian
Sex: Male
Marital status: Single
Military service: Exempted
Driving license: Private license
Mobile: +201009964828
Email Address: midomaher2008@hotmail.com
Skype ID: mmm_skype8
College Education: Bachelor Degree of Commerce - Ain Shams Uni.
Major: Accounting 2010.
1. Arabic: As Mother tongue.
2. English: I've got English courses in Military Institute from level
(7:10) in general, from (1:5) in conversation.
I am very good in (Speaking – Understanding – Listening – Reading – Writing)
Personal Data
Language
Spoken
Educational Background
Objective

2. I've got ICDL course in (ISI) Ministry of Defense.
I am very good in using computer by different ways.
(Windows {XP – Vista – 7} – Internet – Network – Word – Excel – Power Point –
Typing {Arabic & English})
► International Aviation Business (IAB) {Traffic Officer}
Location: Hurgada, Egypt.
Period: Oct 2014 to May 2015. (Seasonal Contract)
 I got a training (Aviation Familiarization – Apron Safety – Ramp
Service – Customer Service – I-PORT DCS )
 I have attended UK VISA Forgery & Imposters Detection Training
from the British Embassy in Cairo.
 Check in Counters and Boarding Gates process.
 Immigration and crew coordinator and documentation.
 Ramp Handling (TRC)
 Deal directly with the passengers who have special cases and
unaccompanied minor.
 Floor walker and lead the passengers to the exact gate for boarding to
their flights or for any other information.
 Lost and Found service and reports.
 Operations handling to prepare the flights and final reports and
checking with Travel Agencies about travelling passengers.
Reason for leaving: (Seasonal Contract)
Computer Skills
n
Work Experience
n

3. ► Qatar Airways (QAS). {Customer Service Agent}
Location: Doha, Qatar
Period: Feb 2013 to Jun 2014.
 I’ve got a training in (Airside Safety Awareness – DG Cat 9- PHM-
PHC – DCS- Humanitarian Response- Aviation Security Awareness)
 Handle VIP passengers in (Departure – Arrival – Ministry)
 Deal directly with the passengers who have special cases and
unaccompanied minor.
 Check in counter on the systems and check passengers documents.
 Floor walker and lead the passengers to the exact gate for boarding to
their flights or for any other information.
 Immigration coordinator and preparing reports.
Reason for leaving: No upgrading and low salary and I am looking to work
for Airline itself to be Airline Staff.
► Raya contact center – Cairo bank project. {Call Center Agent (C.S)}
Location: Cairo, Egypt
Period: Sep 2011 to Jan 2013
- I've got training in (communications & Soft Skills & Tel. Etiquette).
 Deal directly with customers by telephone.
 Handle and resolve customer complaints or direct requests and unresolved issues
to the designated resource and follow up with the customer.
 Perform customer verification for their accounts and requires.
 Process orders, forms, applications and requests.
 Record details of inquiries, comments and complaints.
 Communicate and coordinate with internal departments.
Reason for leaving: Got better opportunity to work abroad.

4. ► Solar Empire Travel. {Tour Leader}
Location: Cairo, Egypt
Period: Sep 2010 to Aug 2011
 Provide general knowledge of attractions, destinations and knowledge of the tour
area.
 Develop and maintain an information file.
 Prepare for tour by making arrangements and confirming reservations.
 Complete tour reports, daily logs and expense reports.
 Assist special needs clients.
 Meet and Assist passengers staring from coming to the airport till leaving the
country.
Reason for leaving: Problem in Tourism Sector at that time because of the
Egyptian Revolution.
Certificates and documents are all available to be provided upon Request.