Malcolm D. Prince has over 15 years of experience in administrative, visitor services, and data management roles. He has 6 years of supervisory experience overseeing front-line staff. He is proficient in various software programs including Blackbaud Altru, Raiser's Edge, QuickBooks, Microsoft Office, and Google Docs. Currently he is seeking a new opportunity that utilizes his customer service, administrative, and data management skills.

1. Malcolm D. Prince
3260 Cruger Ave, Apt 4B Bronx, NY 10467 917-699-8015 
mprince@nyhistory.org
SUMMARY OF QUALIFICATIONS:
• 6 years Supervisory experience • Data management
• Cash handling/reconciliation
• Excellent interpersonal, written, and oral
communications skills.
• Blackbaud Altru, Raiser’s Edge and Quickbooks
PROFESSIONAL EXPERIENCE:
The New-York Historical Society, New York, NY
Visitor Services Coordinator (2013-2015)
• Responsible for overseeing and facilitating museum admissions and membership admissions staff in all of
their activities, which includes meeting and greeting visitors, visitor education and accessibility. Assist in
the floor management of group tours, greeting and checking in groups on a daily basis.
• Assist in management of evening public programs, docent tours, and week-end programs. Including:
supervision of the sales desk, coordination of volunteers, cash reconciliation and distribution of assistive
listening devices.
• Coordinate with the visitor services admissions desk, security, and A/V staff to ensure exceptional
customer service and efficient visitor flow. Help new and current visitor services staff master our
ticketing/admission software, Blackbaud Altru.
• Serve as backup for New-York Historical’s switchboard, admissions, and membership, when needed.
• Interface effectively with the public on a day-to-day basis and demonstrate exceptional problem-solving
skills. Act as onsite contact person for fielding inquiries from visitors with questions about specific and
serve as liaison to other N-YHS departments, processing guests who have meetings with Historical Society
staff, often board member, trustees or other VIPs that require immediate and delicate assistance.
• Utilize Publisher to submit a precise in house daily logistical memo to visitor services, operations, public
programs, and special events to notify every one of the various programming, calendar bookings, closures,
meetings and tours going on each day so we are all on the same page.
Visitor Services Supervisor (2009-2013)
• Supervised 10-15 staff in many locations (Visitor Services Associates, Volunteers and Greeters) on a daily
basis. Prepared and distributed a biweekly visitor services associate schedule and monthly greeter schedule
via google docs.
• Worked together with the Director of Visitor Services to plan new initiatives to make our programs more
accessible to the public and to help the public become more knowledgeable about our exhibitions and
resources.
• Reconciled the daily revenue and receipts using Quickbooks and (after 2011) Blackbaud Altru, submitting
all cash, checks, and credit charge receipts to Finance Department.
• Help manage records and files and prepare sales reports on admissions sales and attendance.
• Recruited, hired and developed staff.
• Responded to visitor feedback and resolve customer service issues/complaints.
• Help manage records and files and prepare sales reports on admissions sales and attendance.

2. • Maintained the department training manual and handbook.
Visitor Services Associate (2005-2009)
• Utilized Raiser’s Edge to update and edit the NYHS membership and mailing list database.
• Processed admissions and check in guests by using QuickBooks.
• Provided accurate and timely information to visitors regarding the museum’s exhibitions, gallery
tours, facilities, and public programs.
o Served as the main point of contact for all current and potential members visiting the museum and
foster positive member relations.
o Assisted the Membership Department in fundraising efforts through the sale of new and renewal
museum memberships at the Membership Desk
Cushman & Wakefield, New York, NY
Administrative Assistant (2006)
• Provided administrative support to managing directors of the investment banking department
• Calendars
• Travel arrangements
• Scheduled meetings
• Phone Coverage
Foote Cone & Belding, New York, NY
Administrative Assistant (2005-2006)
• Provided administrative support to the finance department
• Worked on 2005 Restatement and Sarbanes-Oxley testing projects
• Reviewed revenue contracts, edited and updated companywide financial database
• Created Excel spreadsheets and prepared binders for external audit
Tower Group Insurance, New York, NY
Administrative Assistant (2005)
• Administrative Assistant in the cash/customer service department
• Researched inquiries
• Entered policy information on worker’s compensation database
• Assisted with mail coverage
Lifetime Television, New York, NY
Assistant, Movie Rights Area (2004)
• Reviewed contracts and license periods to update new movie rights database
Springer Science + Business Media, New York, NY
Rights & Permissions Assistant (2003)
• Provided admin support to Rights and Permissions Manager including: research, correspondence,
data entry, and filing.
• Utilized PowerPoint and Excel to assist in the designing of the department’s presentation launching
their new commercial reprints service.
• Assembled necessary documentation and information regarding royalty payments on the sales
receipts of all 2003 books by closely examining book contracts and series files.
JP Morgan Chase, Brooklyn, NY
Analyst (1994-2002)

3. • Reported to the Assistant Vice President of the Advisory Services Group Risk team.
• Responsible for compiling risk indicator data for monthly report used by senior management to monitor
department efficiencies and minimize risk to the bank. Worked closely with account administrators and
team leaders to ensure monthly risk indicators were met.
• Initiated a follow up class to the company wide Power of Performance employee-training program.
Provided significant feedback to program organizers based on my findings for the second company
wide rollout of program.
• Utilized Excel, Access and Lotus Notes to provide daily resolution of international cash accounts,
reported and analyzed age items, and addressed complex issues with Bournemouth operations via
weekly conference call.
• Winner, JP Morgan Chase Superstar Award for Excellence (2000).
SKILLS: Microsoft Office Suite, Google Docs, Blackbaud Altru, QuickBooks, Raiser’s Edge
EDUCATION: New York University, New York, NY
BA – Liberal Arts (2003)
Honors Grad, 3.52 G.P.A
Founder’s Day Award Recipient