1. Erica D. Reid
2033 Fairview Lane
Sanford, NC 27330
Phone: 336-462-3478
E-mail: edreid2010@gmail.com
Objective
To facilitate the efficient operation and maintenance of patient care by
utilizing computer and customer service skills.
Qualifications
 EPIC
 Que flow
 Word Perfect, Excel, Microsoft
 Medical Terminology
 Care Cast
 Medipac
 Mainframe
 Pharmacy Tech Certification
 Medical Secretary Certification
 Assistant to MD
Work History
09/2015 to Present , Administrative Assistant , UNC Chapel Hill
• Clerical and reception functions, Check in and Check out process and coordination
of inputting insurance correctly into EPIC, scheduling and rescheduling of
appointments,
mailing of new patient packets when needed. Assistant to MD, faxing of orders,
coordination of prior authorization’s for medications for patients, scheduling of
patients.
02/2015 to 09/2015 Billing Specialist , Wake Forest Baptist Health
 Completion of billing charges sent to specific
Insurance Companies, i.e Medicaid. Clean up
of coding, charges pending or incomplete
charges.
06/2012 to Present, Patient Service Coordinator, Wake Forest University Ophthalmology
Clinic

2.  Facilitation for admission of patients,
scheduling and confirmation of
appointments, coordination of mail delivery
for new patients and coordination of
insurance registration
03/2008 to 06/2012, Unit Secretary NICU, Wake
Forest University Baptist Medical Center
 Clerical and receptionist functions, input of
physician orders, family support, and team
player
06/2007, Temporary position, WXLV/WMYV
 Receptionist duties, programming and
commercial database, mail distribution
02/2007, Temporary position, WXLV/WMYV
 Filing of accounts payable
08/2005 to 06/2006, Baker and Cashier, Lowes Foods
 Food preparation and customer service
02/2005 to 04/2005, Cashier, Staples
 Customer service, purchasing assistance, and stocker
02/2005 to 06/2005 Warehouse employee, TSI
 Shipping and receiving duties and stocker
Work History Continued
10/2003 to 11/2003, Temporary position, WXLV/WUPN TV
 Filing, accounts payable activities, switchboard operations
06/2002 to 12/2002, Certified Nurse Assistant, Forsyth Medical Center
 Patient care duties for ADL’s, stocking, and team coordination
Education
High School Diploma, Carver High School
2002

3. Pharmacy Technician, Goodwill Industries
2 0 1 1
H e a l t h U n i t S e c r e t a r y , F o r s y t h T e c h n i c a l
C o m m u n i t y C o l l e g e
2 0 0 8
A l l i e d H e a l t h C o u r s e s , F o r s y t h T e c h n i c a l
C o m m u n i t y C o l l e g e
2 0 0 6
H e a l t h C a r e T e c h n o l o g y C o u r s e s , F o r s y t h
T e c h n i c a l C o m m u n i t y C o l l e g e
2 0 0 4
C e r t i f i e d N u r s i n g A s s i s t a n t 1 , F o r s y t h
T e c h n i c a l C o m m u n i t y C o l l e g e
2 0 0 2
Volunteer Experience
2012 to Present, Church Volunteer, The Bridge
2004-2006 Mineral Springs Volunteer Fire Department