Gamal Elsayed is a multi-lingual protocol manager and guest relations professional with over 12 years of experience in the hospitality industry across various countries. He has held positions at prestigious hotels like Regent and Marriott, excelling in guest service, protocol management, and team supervision. His academic background includes hospitality education and certifications in service and management, complemented by strong skills in communication and adaptability.

1. Gamal
Elsayed
Protocol
Manager
|
Guest
Relations
|
Hospitality
Management
+20
1280615836
/
+966
564898414
gamal.regenthotels@gmail.com
www.linkedin.com/in/gamal-­‐elsayed
SUMMARY
§ Profile:
Multi-­‐lingual
Protocol
Management
&
Guest
Relations
professional
with
12+
years
of
diversified
experience
at
leading
hospitality
companies
in
Saudi
Arabia,
Montenegro,
UAE
and
Egypt
§ Expertise:
Hospitality,
Protocol
Management,
Guest
Relations
Executive,
Supervisor,
Executive
Butler
§ Education:
Hospitality
High
School;
Certified
in
Hospitality
Service;
Certified
Supervisor
&
Manager
CORE
COMPETENCIES
§ Tourism
&
Hospitality
Management
•
Hospitality
Protocol
Management
•
Guest
Service
•
VVIP
Guest
Relations
•
Guest
Satisfaction
&
Retention
•
Client
Relationship
Management
•
Pre-­‐opening
Management
•
Revenue
Management
•
Supervision
•
Leadership
•
Top-­‐tier,
full-­‐service
dining
KEY
CAREER
ACHIEVEMENTS
§ Accomplished
International
Hospitality
professional,
who
successfully
worked
at
leading
global
luxury
hotels
(i.e.
Regent,
Marriott,
Savoy,
Sheraton,
Hyatt)
across
Europe,
Middle
East
and
Africa
WORK
EXPERIENCE
Dec
2019
-­‐
Present
Protocol
Manager
at
H.E.
Sheikh
Saleh
Kamel
(Saudi
Arabia)
§ In
charge
of
H.E.
office
and
palace.
Providing
quality,
proactive
and
consistent
VIP
customer
service
§ Managing
hotel’s
booking,
reservations,
customers’
arrivals/departures,
assisting
with
air
freight
§ Managing/reviewing
the
mailbox,
and
all
the
type
of
phone
call
responsible
for
arranging
and
coordinating
daily
and
annual
schedule,
meetings,
and
travel
trips,
flight
reservations,
events
§ Supervising
the
secretarial
team
consisting
of
10
members
and
the
medical
staff
team
Nov
2018
-­‐
Dec
2019
Executive
VIP
Butler
at
Regent
Porto
Montenegro
(Montenegro)
§ Provided
expert
assistance
for
all
High-­‐Profile
and
VVIP
Guests,
especially
from
the
Royal's
Family
§ Responsible
for
all
Guest
Relations
and
full
support
for
the
Concierge
team
§ Coordinated
VIP
suite
guest
rooms
and
all
concerned
departments
to
fulfill
guest
needs/requests
§ Performed
operations
like
check-­‐ins
/
check-­‐outs,
update
profile,
room
reservations,
requests,
payment,
verify
and
adjust
billing,
activate
room
keys,
process
check-­‐out
on
the
hotel
Opera
system
§ Delivered
high
level
of
guest
service,
hosted
and
welcomed
all
guests
in
gracious
and
polite
manner
§ Professionally
took
care
of
guests'
requests
and
efficiently
liaised
with
respective
departments:
laundry,
wake
up
call,
spa
bookings,
concierge
and
any
special
requests
§ Followed
guests’
requests
until
they
are
completed,
and
up
to
a
positive
guest
satisfaction
feedback
Nov
2017
-­‐
Oct
2018
Pre-­‐opening
Supervisor
at
Marriott
International
(UAE)
§ Supervised
4
outlets
and
room
service
operations,
and
organized
large-­‐scale
events,
banquets
§ Led
a
team
of
16
employees
and
directed
on
effective
methods,
operations
and
procedures
§ Assisted
Restaurant
Manager
in
preparing
staff
rosters,
time
sheets,
meal
breaks,
cleaning
duties
§ Ensured
that
hotel
brand
standards
and
SOP's
are
consistently
implemented
§ Maintained
orderly
and
tidy
restaurant
during
operations,
controlled
music,
lights
and
noise
level
§ Maintained
the
highest
standards
of
cleanliness
and
hygiene
in
the
outlets
§ Created
fun
team
building
activities
to
engage
staff
in
upselling
to
meet
revenue
targets
§ Correctly
calculated
inventory
and
ordered
appropriate
supplies
§ Oversaw
front
of
house
personnel
to
maintain
adequate
staffing
and
minimize
overtime
§ Organized
special
events
in
the
restaurant,
including
receptions,
promotions
and
corporate
lunches

2. Aug
2015
-­‐
Nov
2017
Shift
Leader
at
Marriott
International
(UAE)
§ Established
rapport
with
guests
to
build
guest
loyalty
and
gather
constructive
feedback
to
ensure
satisfaction
of
every
individual
guest.
Responsible
for
promoting
and
ensuring
guest
satisfaction
§ Led
staff
to
work
as
a
team
to
ensure
optimum
service
and
that
guest
needs
are
met
§ Completed
opening/closing
duties,
set
up
necessary
supplies
and
tools,
cleaned
equipment/areas
§ Assisted
management
in
hiring,
training,
scheduling,
evaluating,
counseling,
disciplining,
and
motivating
and
coaching
employees
§ Maintained
cleanliness
of
work
areas
throughout
the
day,
practiced
clean-­‐as-­‐you-­‐go
procedures
§ Complied
with
hotel
security,
fire
regulations
and
all
health
and
safety
legislation
Nov
2013
-­‐
Jul
2015
Supervisor
at
Savoy
Hotels
&
Resorts
(Egypt)
§ Successfully
built
guest
loyalty,
while
ensured
and
exceeded
high
level
of
guest
satisfaction
§ Communicated
information
to
manager/supervisor
by
documenting
pertinent
information
in
appropriate
department.
Made
sure
of
represent
needs
of
the
team
during
the
operation
§ Effectively
hired,
trained
and
managed
employees,
and
served
as
a
role
model
§ Assisted
other
departments
wherever
necessary
and
maintained
good
working
relationships
Dec
2010
-­‐
Oct
2013
Shift
Leader
at
Sheraton
Hotels
&
Resorts
(Egypt)
§ Greeted
and
welcomed
guests.
Assisted
guests
with
table
reservation.
Assisted
guests
while
seating
§ Responsible
for
clearing,
collecting
and
returning
food
and
beverage
items
to
proper
area
§ Maintained
cleanliness
of
work
areas,
china,
glass,
etc.
throughout
the
shift
§ Performed
shift
closing
on
the
Point
of
sales
terminal
and
tally
cash
and
credit
card
settlements
§ Ensured
a
restaurant
is
always
kept
clean
and
organized,
both
at
front
as
well
as
a
back
of
house
§ Completed
the
daily
responsibilities
that
are
set
for
each
individual
shift
§ Conducts
monthly
inventory
checks
on
all
operating
equipment
and
supplies
§ Performed
an
active
role
in
coaching
and
developing
junior
staff
Aug
2008
-­‐
Oct
2010
Food
&
Beverage
Assistant
at
Hyatt
Regency
(Egypt)
§ Greeted
and
presented
guests
with
a
menu,
and
informed
them
about
special
offers
§ Suggested
Food
and
Beverages
to
guests
and
also
succeeded
to
effectively
upsell
§ Took
F&B
orders
from
guest
on
order
taking
pads
or
on
the
handheld
Point
of
sale
(POS)
system
§ Observed
guests
and
ensured
their
satisfaction
with
the
food
and
service
§ Promptly
responded
to
guest
with
any
additional
request
EDUCATION
2002
-­‐
2006
Hospitality
High
School
(Egypt)
CERTIFICATION
§ Essential
Skills
for
Supervisors
and
Managers
(ESSM),
Marriott
International,
June
2018
§ Person-­‐In-­‐Charge
Award
(PIC),
TSI
Quality
Services,
December
2017
§ Emergency
First
Aid,
Dubai
Corporation
for
Ambulance
Services,
February
2018
COURSES
&
TRAININGS
§ Express
Yourself
(Marriott)
•
Managers
Induction
(Marriott)
•
Loyalty
All
Associates
(Marriott)
•
Explore
SPG
(Marriott)
•
True
Hospitality
Service
Skills
(Regent)
SKILLS
§ Hard
Skills:
Microsoft
Office
•
Opera
§ Soft
skills:
Proactive
•
Communication
•
Adaptability
•
Teamwork
•
Work
Ethic
•
Flexibility
LANGUAGE
Arabic
(native),
English
(fluent),
Italian
and
Russian
(excellent)