This document is a resume for Jesus M. Rivera that summarizes his qualifications and experience. It includes details about his education such as an MBA from Texas Tech University and a BBA also from Texas Tech. It outlines his work experience managing several Sherwin-Williams paint stores in the Dallas-Fort Worth area and achieving sales increases. It also lists previous roles providing customer service at Wells Fargo, an internship with a customs broker, and sales associate positions with AT&T and RadioShack.

1. Jesus M. Rivera
8137 Southwestern Blvd. #0115  Dallas, TX 75206  Phone (806) 438-6173  jesus7369@sbcglobal.net
QUALIFICATIONS PROFILE
A proficient and personable Experienced Manager eager to leverage years of diverse work
experience plus advanced degree skills to secure advancement opportunities in management
and business. Highly motivated, organized, and skilled in a variety of managerial tasks,
including:
♦ Business: Provide adequate administrative support to all business stakeholders.
Equipped with the knowledge to handle different types of people, jobs, and projects
efficiently. Effective in handling operations and financial issues. Over ten years of
sales, marketing, and leadership experience. Good at planning and supporting
marketing initiatives and producing positive business results.
♦ Customer Service: Serve as the main contact for upper management, customers,
sales representatives, finance department, and coworkers. Find solutions for
customers regarding products, services, and complaints. Effectively deal with an array
of issues via phone, e-mail, and in person.
♦ Human Resources: Create positive relationships with subordinates, business
partners, and various departments. Able to connect professionally and personally with
subordinates to lead them effectively. Trustworthy professional.
♦ Technical Skills: Agile with Microsoft Office (Word, Excel, PowerPoint). Capable of
typing 60 words per minute. Fluent in Spanish.
♦ Key Strengths: Succeed at developing strong relationships with employees,
customers, and partners. Thrive in exceeding business goals. Prosper in employee
development. Hardworking and conscientious. Able to multitask, work under pressure,
and learn constantly; will do whatever it takes to succeed. Strong belief in continuous
improvement.
EDUCATION
M.B.A. in Management and Leadership Skills (2008) – Texas Tech University, Lubbock, TX
• GPA 3.29
B.B.A. in Management (2006) – Texas Tech University, Lubbock, TX
• GPA 3.49
Program Highlights and Awards:
Strategic and operations management courses AT&T Academic Scholarship 2003 – 2007
Conflict/negotiation and human resource courses Dean’s List 2004 – 05, 2006, 2008
Leadership, ethics, and executive skills courses Fiestas De Llano Award 2003 -04
15 hours of accounting and finance coursework Iliad Assessment Center 2006 – 2007
Economics and marketing coursework Apprentice Project (MGT 3376) 2006
Behavioral and communications courses Mentor Tech 2003 - 2008
EXPERIENCE
Sherwin-Williams, Dallas-Fort Worth District, TX January 09 – Present
Manage and support successful multi-million-dollar businesses in the DFW district.
New Store/Business Manager (Americas Group SW Division)
Serve as the new facility’s main point of contact in managing the business, supporting sales activities,
and delegating tasks. Instrumental in developing, implementing, and executing the market plan.
Perform/direct accounting and financial processes. Ensure a proper working environment, service
customers appropriately, and assure staff performs at levels appropriate to exceed goals.

2. Jesus M. Rivera
Page 2
• Began as a manager trainee at the Coppell location in January of 2009 in the DFW District.
• Assigned to the Dallas-Wynnewood location as a member of management after five weeks of
training for bilingual skills that are crucial to the customer base and business needs in that
particular area.
• At Dallas-Wynnewood: helped the business with the increase of accounts, sales, and
transactions. Contributed to award-winning results including expense reduction.
• Earned a promotion to the Arlington-Main location as a large volume assistant manager in
November of 2010.
• At Arlington-Main: contributed to the one-million dollar growth in sales in 2013 vs. the prior year.
Helped the management team earn the highest honors in sales and management.
• Worked to make Arlington-Main a top ten location in the DFW district.
• Earned a promotion to the Arlington-South Cooper location as the general manager in August of
2013.
• At Arlington-South Cooper: turned around the struggling business that was under-achieving
sales goals for years by a surplus of $300K in 2014 vs. the prior year.
• Earned a promotion to open/manage the new Grand Prairie South location in October of 2014.
• At Grand Prairie South: executed successful grand opening events that resulted in an increase
in sales, accounts, and transactions through the first half of 2015.
Wells Fargo, Lubbock, TX May 06 – December 08
Provided exceptional customer service and sales support to a select group of customers.
Bilingual Phone Banker II
Was part of the frontline group of bankers that handled customer service issues directly. Dealt with a
variety of difficult customers and situations in English and Spanish. Referred beneficial financial
services to customers, provided core services regarding existing accounts, and met quality assurance
standards.
• Developed into a productive premier banker who provided great service to customers
consistently.
Robert F. Barnes CHB, San Antonio, TX June 07 – August 07
Cooperated in aiding the office staff complete administrative tasks.
Intern
Gained valuable business experience by completing the 10-week program sponsored by Texas Tech
University. Learned about the import industry and the roles of a customs broker. Completed projects,
billed customers, and read assignments. Worked on accounting duties and learned the related software.
• Commended by the staff for tracking down a valuable customer.
AT&T/West Corporation, San Antonio, TX June 07 – August 07
Helped West Corporation service AT&T customers with products, services, and technical support.
Bilingual Production CSR
Committed to client’s contract. Serviced customers with different issues. Sold a variety of AT&T
products and services.
• Gained the valuable skills to service customers effectively through the training program.
Radio Shack, Lubbock, TX July 05 – May 06
Executed effective service to customers while meeting sales objectives for the business.
Sales Associate
Sold electronic products and serviced customer needs. Performed floor replenishments, drawer checks,
and inventory duties.
• Recognized for being the only bilingual employee in the store capable of helping Spanish-
speaking customers.