Isham Harris has over 20 years of experience in client business planning, sales management, and strategic account management. She has a proven track record of exceeding sales quotas while managing high-level client relationships and negotiating contracts. She is currently a Senior Client Executive and Team Lead at Verizon managing a portfolio of major accounts.

1. I S H A M L . H A R R I S
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SUMMARY OF QUALIFICATIONS
More than 20 years’ experience in the area of Client Business Planning, Team Development, Strategic
Sales, Planning & Management within National Accounts. Highly proficient at negotiating contracts,
developing C-Level partnerships and advancing sales efforts. Equipped with outstanding
presentation, leadership, and communication skills.
CORE COMPETENCIES
 Leadership and Team Building
 Business Management and Operations
 Marketing Strategy and Presentations
 Articulate Oral and Written Abilities
 Proficient in Microsoft Office, Salesforce
and various business related software
 Outstanding Customer/Vendor Relations
 Time Management, Prioritizing
 Highly Organized and Strong Analytical Abilities
 Able to multi-task in fast paced environments
 Superior Interpersonal Skills
EXPERIENCE
Verizon Enterprise Solutions, Richmond, VA Nov 2013-Present
Senior Client Executive, Team Lead
 Responsible for managing and growing Berkshire Hathaway Holding Companies (Heinz,
Geico, Fruit of the Loom, Dairy Queen, Benjamin Moore)
 Mentor new Account Managers
 Manage and communicate team metrics and pricing strategies to Regional SVP
 Develop and manage executive relationships while cultivating new relationships and
aligning with IT and Business Groups to uncover opportunities and develop solutions.
 Develop and maintain strategic account plans on a regular basis with a clear strategy
 Prepare sales forecasts, account reviews, and recommendations to enhance account
growth and revenue potential
 Lead all pricing and contract negotiations
 Develop creative and customized solutions and services based on an understanding of
Verizon services/products and network.
 Continuously acquire and integrate industry knowledge related to general trends,
emerging technologies and competitors
 Partner with customers through a strategic and consultative sales approach to
understand their business objectives in order to deliver value-adding business solutions.
CenturyLink, Richmond, VA May 2007 – Nov 2013
Strategic Account Manager
• Responsible for managing and growing a deck of 10 Enterprise named accounts
• Develop and maintain C- level relationships in an effort to execute global strategic plans and
ensure account growth and optimum customer satisfaction.
• Develop existing business and executive level client relationships, cultivate new relationships,
align with IT and Business Groups to uncover new opportunities, develop solutions and sell

2. strategic services, to include Network, IP Telephony, Data Center solutions including Cloud
Computing, Managed Services, Security Services, Call Center Solutions, and CPE.
• Build and maintain accurate and up to date strategic account plans.
• Continuously acquire and integrate industry knowledge related to general trends, emerging
technologies and competitors
• Partner with customers through a strategic and consultative sales approach to understand their
business needs, strategies and priorities in order to deliver value-adding business solutions.
• Manage sales funnel, analyze and monitor sales activity against assigned quotas.
• Finished 2010 110% of quota
• Finished 2011 118% of quota
• Finished 2012 122% of quota
• 149% of quota as of August 2013
American Express Co. Inc. Richmond, Va January 2005 – April 2007
Manager, Business Development
• Responsible for growing business selling Corporate Card and Corporate Purchasing Card
solutions to National Market business segments (companies with annual sales revenues between
$250M and $2B.)
• Effectively filter and qualify prospects and build a pipeline to ensure targets are met.
• Acute ability to research customer background and effectively explain the value of American
Express solutions to meet the client’s business objectives.
• Ask probing questions to understand customer needs and tailor solutions to address challenges
and business strategies.
• Maintain C-Level contact focusing on the establishing and maintaining strategic relationships.
• Identify, develop and generate sales leads to ultimately secure new business.
• Involve team members and alliance partners when appropriate.
• Member of the Virginia Business Travel Association which has provided a network of sales
opportunities.
AT&T, White Plains, NY October 1998 – December 2004
Strategic Account Manager and Branch Training Manager
• Finished 2002 production year at 263.9% of quota attainment; 2nd in the NY branch.
• Finished 2003 production year 136.2% of Quota. 5th in the NY branch.
• Finished 2004 production year 165% of quota attainment.
• Managed a $4.8M customer base including large corporations such as Fuji Photo Film and Ciba
Specialty Chemicals.
• Maintain a proficient knowledge of AT&T products, pricing platforms and intra-net applications
necessary to succeed as an Account Executive.
• Lead the design and development of conceptual solutions for business problems using generic
communications solutions that effectively solve the customer business problem.
• Proactively identify and overcome objections to proposed solutions.
• Develop and execute marketing and sales strategies with C level decision-makers
• Trained New York Branch on new pricing platforms and long distance applications.
• Mentored new employees.

3. EDUCATION
Bachelor of Business Administration
Concentration in Management – Entrepreneurship: GPA 3.1
Pace University, Pleasantville, NY: June 1992
Master’s in Business Administration - Finance
Concentration in Finance: GPA 3.4
Marist College, Poughkeepsie, NY: Jan 2001
AWARDS AND HONORS
 2000 AT&T Gold Club Award, Bermuda Trip for Outstanding Sales Contribution ,
Managers Choice Award and Performance Awards
 2001 March Gold Club Award for781% achievement of goal
 2001 and 2002 Gold Club Recipient, Trips to – New Orleans, Las Vegas and Cancun,
Achievers Club and Managers Choice Award for Outstanding Performance for consistently
exceeding quota
 2002 First Quarter Performance Champion Award for Top Voice AE (606% of goal)
 2002 Third Quarter Managers Choice Award
 2003 Achievement Award for exceeding 100% of 2003 objectives
 2004 Recognized as AT&T Business Sales Achiever’s Club honoree
 2010-2012 Winner of the Qwest Incentive Points Program
 2012 CenturyLink Award of Excellence
COMMUNITY INVOLVEMENT
 Commissioner of Baseball for Woolridge Athletic Association
 Coach for Woolridge Baseball and Basketball Association
 Usher at Woodlake United Methodist Church