SlideShare a Scribd company logo
Judy Vodas
3220 Rockport Court, Cumming GA 30041 (404) 697-7958
Judyvodas@aol.com
SUMMARY OF QUALIFICATIONS
Dedicated Customer Service/Account Manager for fifteen years. Reliable and driven with strong time management
and prioritization skills while demonstrating the ability to multi-task and problem solve with a positive attitude. I
have excellent organizational, customreporting, problem resolution and tracking skills. I take pride in building
excellent working relationships with internal and external customers.
PROFESSIONAL EXPERIENCE
Mom365 Northside Forsyth Hospital Cumming, GA Photographer
May 2016- Oct 2016
 Developed excellent customer service relationships with Moms and families, Co-workers, District Manager
and Hospital Partners and staff
 Maintained professionalism when working with adjusting routines to accommodate physicalconditions
with moms and newborns
 Performed maintenance of equipment, organized and maintained supplies and marketing material
 Met sales goals and targets
Mathews Company Inc Cumming GA Marketing Representative
December 2015 – March 2016
 Implemented online marketing emails to generate additional revenue for 3 month project
 Made outbound follow up phone calls to clients and input notes in system
 Handled incoming phone calls from clients and set up appointments for sales
 Completed marketing spreadsheets and input new clients and corrected existing database
Matrix Resources At&t Atlanta GA Network Support PM
March 2013-March 25, 2015
 Worked with client driven projects, implemented project plans , ensured communication and delivery of
critical milestone dates , issued escalations as needed
 Resolved issues,escalations,and customer issues for ordering and billing
Primus Software Corp -AT&T Atlanta Ga – Ethernet Order Manager
March 2012-Dec 2012
 Order Manager is responsible for coordinating the delivery of multiple services
 Ordered Routers and resolved any issues pertaining to delivery
 Customized reporting for tracking and managing projects
 Responsible for managing expedites and escalations to meet critical timelines
 Resolution and follow up regarding inquiries relating to ordering and billing
Reed Construction Data –Senior Researcher Norcross, GA
July 2011 – March 2012
 Managed Public and Architectural accounts
 Researched new projects and added new accounts to system
 Responsible for Construction Documents on accounts,plans, specifications, plan holders list
AT&T
Provisioning Project Mgr/Specialist –Network Support Alpharetta GA
Feb 2009-Feb 2011
 Single point of contact for multiple and varied projects end to end management.
 Assisted in overseeing the tasks associated with the project, managing deadlines, and scheduling
 Negotiated maximum daily order volumes, intervals, and special handling
 Analyzed, communicated and resolved issues-implementation thru billing
 Communicated statuses to customers,account executives, vendors,and critical resources for each
installation
 Scheduled and attended conference calls
 Customized reporting for tracking and managing projects
AT&T
Service Delivery Project Manager Atlanta,GA
July 2006-Feb 2009
 Monitored, tracked and managed the provisioning and installation of multiple services
 Maintained total responsibility and accountability from ordering to completion of services
 Interfaced with the customer, sales, operations,and internal departments to resolve problems impacting
service delivery and provided progress of orders
 Validated service order documentation.
 Negotiated installation schedule with customers,vendors,sales, provisioning and field techs.
 Coordinated, monitored and tracked all activities.
BellSouth Atlanta, GA
Order Entry Support Manager
April 2003-July 2006
 Service Delivery Order Specialist providing project management and implementation of multiple
services
 Responsibilities include:
Review and monitor orders for quality assurance.
Validate the orders have been entered correctly into system.
Track orders through the provisioning process to completion
Provide status to customerand account teams.
Complete recordkeeping tasks and update notes regarding status an issues.
Work closely with the customer and account team to resolve any service issues
Provided order status to customers and sales by weekly spreadsheets.
Sales Support Manager
Customer Care Manager, Atlanta GA,
April 02 -April 2003
 Responsible for pre and post sales implementation customer service and support.
 Provides technical expertise, billing analysis, and general provisioning inquiries products
Education
Robert L Osborne High School
Perimeter College Project Management Fundamentals
Perimeter College Project Management Professionals

More Related Content

What's hot

Debbie Osmundson resume (1)
Debbie Osmundson resume (1)Debbie Osmundson resume (1)
Debbie Osmundson resume (1)
Debbie Osmundson
 
Kathy Vigil - Resume
Kathy Vigil - ResumeKathy Vigil - Resume
Kathy Vigil - Resume
Katherine Vigil
 
Katrina Jones_Resume_020217
Katrina Jones_Resume_020217Katrina Jones_Resume_020217
Katrina Jones_Resume_020217
Katrina Jones
 
DVernon Sales resume
DVernon Sales resumeDVernon Sales resume
DVernon Sales resume
Daniel Vernon
 
AVResumeUpdatedNC
AVResumeUpdatedNCAVResumeUpdatedNC
AVResumeUpdatedNC
Anthony Varon
 
Natalie Sims Resume
Natalie Sims ResumeNatalie Sims Resume
Natalie Sims Resume
Natalie Sims
 
resume 2015
resume 2015resume 2015
resume 2015
Kat Nolan
 
resume--j-david-mersfelder
resume--j-david-mersfelderresume--j-david-mersfelder
resume--j-david-mersfelder
J. David Mersfelder
 
It specialist (best) CV template
It specialist (best) CV templateIt specialist (best) CV template
It specialist (best) CV template
Mina Gergis
 
Nelle Cardenas
Nelle CardenasNelle Cardenas
Nelle Cardenas
Nelle Catherine Punzalan
 
Resume 12-10-14
Resume 12-10-14Resume 12-10-14
Resume 12-10-14
Natasha Baez-Huppert
 
Naveed Resume 2016
Naveed Resume 2016Naveed Resume 2016
Naveed Resume 2016
Naveed Khan
 
Kicklighter_Resume
Kicklighter_ResumeKicklighter_Resume
Kicklighter_Resume
David Kicklighter
 
JOANNES RESUME
JOANNES RESUMEJOANNES RESUME
JOANNES RESUME
Joanne Moynihan
 
Magda Chavez_ Resume.docx
Magda Chavez_ Resume.docxMagda Chavez_ Resume.docx
Magda Chavez_ Resume.docx
Magda Chavez
 
Resume
ResumeResume
Hardeep Dhaliwal Resume
Hardeep Dhaliwal ResumeHardeep Dhaliwal Resume
Hardeep Dhaliwal Resume
Hardeep Dhaliwal
 
Jessica Resume 5.24.2016
Jessica Resume 5.24.2016Jessica Resume 5.24.2016
Jessica Resume 5.24.2016
Jessica Koulianos
 
Konas Mark 20160527
Konas Mark 20160527Konas Mark 20160527
Konas Mark 20160527
Mark Konas
 
Susan Stansberry
Susan StansberrySusan Stansberry
Susan Stansberry
Susan Collins
 

What's hot (20)

Debbie Osmundson resume (1)
Debbie Osmundson resume (1)Debbie Osmundson resume (1)
Debbie Osmundson resume (1)
 
Kathy Vigil - Resume
Kathy Vigil - ResumeKathy Vigil - Resume
Kathy Vigil - Resume
 
Katrina Jones_Resume_020217
Katrina Jones_Resume_020217Katrina Jones_Resume_020217
Katrina Jones_Resume_020217
 
DVernon Sales resume
DVernon Sales resumeDVernon Sales resume
DVernon Sales resume
 
AVResumeUpdatedNC
AVResumeUpdatedNCAVResumeUpdatedNC
AVResumeUpdatedNC
 
Natalie Sims Resume
Natalie Sims ResumeNatalie Sims Resume
Natalie Sims Resume
 
resume 2015
resume 2015resume 2015
resume 2015
 
resume--j-david-mersfelder
resume--j-david-mersfelderresume--j-david-mersfelder
resume--j-david-mersfelder
 
It specialist (best) CV template
It specialist (best) CV templateIt specialist (best) CV template
It specialist (best) CV template
 
Nelle Cardenas
Nelle CardenasNelle Cardenas
Nelle Cardenas
 
Resume 12-10-14
Resume 12-10-14Resume 12-10-14
Resume 12-10-14
 
Naveed Resume 2016
Naveed Resume 2016Naveed Resume 2016
Naveed Resume 2016
 
Kicklighter_Resume
Kicklighter_ResumeKicklighter_Resume
Kicklighter_Resume
 
JOANNES RESUME
JOANNES RESUMEJOANNES RESUME
JOANNES RESUME
 
Magda Chavez_ Resume.docx
Magda Chavez_ Resume.docxMagda Chavez_ Resume.docx
Magda Chavez_ Resume.docx
 
Resume
ResumeResume
Resume
 
Hardeep Dhaliwal Resume
Hardeep Dhaliwal ResumeHardeep Dhaliwal Resume
Hardeep Dhaliwal Resume
 
Jessica Resume 5.24.2016
Jessica Resume 5.24.2016Jessica Resume 5.24.2016
Jessica Resume 5.24.2016
 
Konas Mark 20160527
Konas Mark 20160527Konas Mark 20160527
Konas Mark 20160527
 
Susan Stansberry
Susan StansberrySusan Stansberry
Susan Stansberry
 

Viewers also liked

Ce.010 p urbanos
Ce.010 p urbanosCe.010 p urbanos
Ce.010 p urbanos
heycer diaz muñoz
 
05.3 anexo snip_10_modificado_por_rd_006-2012
05.3 anexo snip_10_modificado_por_rd_006-201205.3 anexo snip_10_modificado_por_rd_006-2012
05.3 anexo snip_10_modificado_por_rd_006-2012
heycer diaz muñoz
 
Bill Leech resume
Bill Leech resumeBill Leech resume
Bill Leech resume
Bill Leech
 
Julia Breland-Powell resume 2016
Julia Breland-Powell resume 2016Julia Breland-Powell resume 2016
Julia Breland-Powell resume 2016
Julia Breland-Powell
 
Reaccao Tecidos Moles Tensao
Reaccao Tecidos Moles TensaoReaccao Tecidos Moles Tensao
Reaccao Tecidos Moles Tensao
Hugo Pedrosa
 
Friccao Transversa Profunda
Friccao Transversa ProfundaFriccao Transversa Profunda
Friccao Transversa Profunda
Hugo Pedrosa
 
Biblioteca 5 guia de patologias para massoterapeutas
Biblioteca 5   guia de patologias para massoterapeutasBiblioteca 5   guia de patologias para massoterapeutas
Biblioteca 5 guia de patologias para massoterapeutas
Hugo Pedrosa
 
Reflexologia Podal
Reflexologia PodalReflexologia Podal
Reflexologia Podal
Hugo Pedrosa
 
Fisiologia Muscular
Fisiologia MuscularFisiologia Muscular
Fisiologia Muscular
Hugo Pedrosa
 

Viewers also liked (9)

Ce.010 p urbanos
Ce.010 p urbanosCe.010 p urbanos
Ce.010 p urbanos
 
05.3 anexo snip_10_modificado_por_rd_006-2012
05.3 anexo snip_10_modificado_por_rd_006-201205.3 anexo snip_10_modificado_por_rd_006-2012
05.3 anexo snip_10_modificado_por_rd_006-2012
 
Bill Leech resume
Bill Leech resumeBill Leech resume
Bill Leech resume
 
Julia Breland-Powell resume 2016
Julia Breland-Powell resume 2016Julia Breland-Powell resume 2016
Julia Breland-Powell resume 2016
 
Reaccao Tecidos Moles Tensao
Reaccao Tecidos Moles TensaoReaccao Tecidos Moles Tensao
Reaccao Tecidos Moles Tensao
 
Friccao Transversa Profunda
Friccao Transversa ProfundaFriccao Transversa Profunda
Friccao Transversa Profunda
 
Biblioteca 5 guia de patologias para massoterapeutas
Biblioteca 5   guia de patologias para massoterapeutasBiblioteca 5   guia de patologias para massoterapeutas
Biblioteca 5 guia de patologias para massoterapeutas
 
Reflexologia Podal
Reflexologia PodalReflexologia Podal
Reflexologia Podal
 
Fisiologia Muscular
Fisiologia MuscularFisiologia Muscular
Fisiologia Muscular
 

Similar to resumecustservice2016

Larry Tuckers Newest 2015 Resume
Larry Tuckers Newest 2015 ResumeLarry Tuckers Newest 2015 Resume
Larry Tuckers Newest 2015 Resume
Larry Tucker
 
Larry Tuckers Newest 2015 Resume
Larry Tuckers Newest 2015 ResumeLarry Tuckers Newest 2015 Resume
Larry Tuckers Newest 2015 Resume
Larry Tucker
 
Michele Moger Master
Michele Moger MasterMichele Moger Master
Michele Moger Master
Michele Moger
 
Candice L. McNeil Resume
Candice L. McNeil Resume Candice L. McNeil Resume
Candice L. McNeil Resume
Candice McNeil
 
Businessanalyst january 2016
Businessanalyst january 2016Businessanalyst january 2016
Businessanalyst january 2016
Cathy Logan
 
Sachin_Chadha
Sachin_ChadhaSachin_Chadha
Sachin_Chadha
Sachin Chadha
 
MPRes
MPResMPRes
JudyVodas2015
JudyVodas2015JudyVodas2015
JudyVodas2015
Judy Vodas
 
Rowena Bradshaw Resume 2016
Rowena Bradshaw Resume 2016Rowena Bradshaw Resume 2016
Rowena Bradshaw Resume 2016
Rowena Bradshaw
 
MMitchell 9JUNE16
MMitchell 9JUNE16MMitchell 9JUNE16
MMitchell 9JUNE16
Makini Mitchell
 
Robert Smith Resume 3
Robert Smith Resume 3Robert Smith Resume 3
Robert Smith Resume 3
Robert Smith
 
Michael J Hart
Michael J HartMichael J Hart
Michael J Hart
Michael Hart
 
Resume 10_2016
Resume 10_2016Resume 10_2016
Resume 10_2016
Olivia McElhaney
 
David_JohnsonCV_TESTMANAGER_vAPR2016
David_JohnsonCV_TESTMANAGER_vAPR2016David_JohnsonCV_TESTMANAGER_vAPR2016
David_JohnsonCV_TESTMANAGER_vAPR2016
Dave Johnson
 
Akina Tan Resume
Akina Tan ResumeAkina Tan Resume
Akina Tan Resume
Akina Tan
 
Preema_Monteiro-Updated Resume
Preema_Monteiro-Updated  ResumePreema_Monteiro-Updated  Resume
Preema_Monteiro-Updated Resume
Preema Monteiro
 
BWoodwardResume
BWoodwardResumeBWoodwardResume
BWoodwardResume
Breeze Woodward
 
S holloway resume r
S holloway   resume rS holloway   resume r
S holloway resume r
Samantha Holloway
 
LAURA SEWARD RESUME-2.22.17
LAURA SEWARD RESUME-2.22.17LAURA SEWARD RESUME-2.22.17
LAURA SEWARD RESUME-2.22.17
Laura Seward
 
Lallder_Mar2016skillresume
Lallder_Mar2016skillresumeLallder_Mar2016skillresume
Lallder_Mar2016skillresume
Linda Allder
 

Similar to resumecustservice2016 (20)

Larry Tuckers Newest 2015 Resume
Larry Tuckers Newest 2015 ResumeLarry Tuckers Newest 2015 Resume
Larry Tuckers Newest 2015 Resume
 
Larry Tuckers Newest 2015 Resume
Larry Tuckers Newest 2015 ResumeLarry Tuckers Newest 2015 Resume
Larry Tuckers Newest 2015 Resume
 
Michele Moger Master
Michele Moger MasterMichele Moger Master
Michele Moger Master
 
Candice L. McNeil Resume
Candice L. McNeil Resume Candice L. McNeil Resume
Candice L. McNeil Resume
 
Businessanalyst january 2016
Businessanalyst january 2016Businessanalyst january 2016
Businessanalyst january 2016
 
Sachin_Chadha
Sachin_ChadhaSachin_Chadha
Sachin_Chadha
 
MPRes
MPResMPRes
MPRes
 
JudyVodas2015
JudyVodas2015JudyVodas2015
JudyVodas2015
 
Rowena Bradshaw Resume 2016
Rowena Bradshaw Resume 2016Rowena Bradshaw Resume 2016
Rowena Bradshaw Resume 2016
 
MMitchell 9JUNE16
MMitchell 9JUNE16MMitchell 9JUNE16
MMitchell 9JUNE16
 
Robert Smith Resume 3
Robert Smith Resume 3Robert Smith Resume 3
Robert Smith Resume 3
 
Michael J Hart
Michael J HartMichael J Hart
Michael J Hart
 
Resume 10_2016
Resume 10_2016Resume 10_2016
Resume 10_2016
 
David_JohnsonCV_TESTMANAGER_vAPR2016
David_JohnsonCV_TESTMANAGER_vAPR2016David_JohnsonCV_TESTMANAGER_vAPR2016
David_JohnsonCV_TESTMANAGER_vAPR2016
 
Akina Tan Resume
Akina Tan ResumeAkina Tan Resume
Akina Tan Resume
 
Preema_Monteiro-Updated Resume
Preema_Monteiro-Updated  ResumePreema_Monteiro-Updated  Resume
Preema_Monteiro-Updated Resume
 
BWoodwardResume
BWoodwardResumeBWoodwardResume
BWoodwardResume
 
S holloway resume r
S holloway   resume rS holloway   resume r
S holloway resume r
 
LAURA SEWARD RESUME-2.22.17
LAURA SEWARD RESUME-2.22.17LAURA SEWARD RESUME-2.22.17
LAURA SEWARD RESUME-2.22.17
 
Lallder_Mar2016skillresume
Lallder_Mar2016skillresumeLallder_Mar2016skillresume
Lallder_Mar2016skillresume
 

resumecustservice2016

  • 1. Judy Vodas 3220 Rockport Court, Cumming GA 30041 (404) 697-7958 Judyvodas@aol.com SUMMARY OF QUALIFICATIONS Dedicated Customer Service/Account Manager for fifteen years. Reliable and driven with strong time management and prioritization skills while demonstrating the ability to multi-task and problem solve with a positive attitude. I have excellent organizational, customreporting, problem resolution and tracking skills. I take pride in building excellent working relationships with internal and external customers. PROFESSIONAL EXPERIENCE Mom365 Northside Forsyth Hospital Cumming, GA Photographer May 2016- Oct 2016  Developed excellent customer service relationships with Moms and families, Co-workers, District Manager and Hospital Partners and staff  Maintained professionalism when working with adjusting routines to accommodate physicalconditions with moms and newborns  Performed maintenance of equipment, organized and maintained supplies and marketing material  Met sales goals and targets Mathews Company Inc Cumming GA Marketing Representative December 2015 – March 2016  Implemented online marketing emails to generate additional revenue for 3 month project  Made outbound follow up phone calls to clients and input notes in system  Handled incoming phone calls from clients and set up appointments for sales  Completed marketing spreadsheets and input new clients and corrected existing database Matrix Resources At&t Atlanta GA Network Support PM March 2013-March 25, 2015  Worked with client driven projects, implemented project plans , ensured communication and delivery of critical milestone dates , issued escalations as needed  Resolved issues,escalations,and customer issues for ordering and billing Primus Software Corp -AT&T Atlanta Ga – Ethernet Order Manager March 2012-Dec 2012  Order Manager is responsible for coordinating the delivery of multiple services  Ordered Routers and resolved any issues pertaining to delivery  Customized reporting for tracking and managing projects  Responsible for managing expedites and escalations to meet critical timelines  Resolution and follow up regarding inquiries relating to ordering and billing Reed Construction Data –Senior Researcher Norcross, GA July 2011 – March 2012  Managed Public and Architectural accounts  Researched new projects and added new accounts to system  Responsible for Construction Documents on accounts,plans, specifications, plan holders list
  • 2. AT&T Provisioning Project Mgr/Specialist –Network Support Alpharetta GA Feb 2009-Feb 2011  Single point of contact for multiple and varied projects end to end management.  Assisted in overseeing the tasks associated with the project, managing deadlines, and scheduling  Negotiated maximum daily order volumes, intervals, and special handling  Analyzed, communicated and resolved issues-implementation thru billing  Communicated statuses to customers,account executives, vendors,and critical resources for each installation  Scheduled and attended conference calls  Customized reporting for tracking and managing projects AT&T Service Delivery Project Manager Atlanta,GA July 2006-Feb 2009  Monitored, tracked and managed the provisioning and installation of multiple services  Maintained total responsibility and accountability from ordering to completion of services  Interfaced with the customer, sales, operations,and internal departments to resolve problems impacting service delivery and provided progress of orders  Validated service order documentation.  Negotiated installation schedule with customers,vendors,sales, provisioning and field techs.  Coordinated, monitored and tracked all activities. BellSouth Atlanta, GA Order Entry Support Manager April 2003-July 2006  Service Delivery Order Specialist providing project management and implementation of multiple services  Responsibilities include: Review and monitor orders for quality assurance. Validate the orders have been entered correctly into system. Track orders through the provisioning process to completion Provide status to customerand account teams. Complete recordkeeping tasks and update notes regarding status an issues. Work closely with the customer and account team to resolve any service issues Provided order status to customers and sales by weekly spreadsheets. Sales Support Manager Customer Care Manager, Atlanta GA, April 02 -April 2003  Responsible for pre and post sales implementation customer service and support.  Provides technical expertise, billing analysis, and general provisioning inquiries products Education Robert L Osborne High School Perimeter College Project Management Fundamentals Perimeter College Project Management Professionals