Deborah Osmundson is seeking a customer service or administrative role where she can utilize her skills in project coordination, data analysis, and presentation management. She has over 20 years of experience in customer service and administrative roles for Phoenix Energy Technology and Dollar Tree Stores, where she supported internal and external customers, managed projects, analyzed data, and created reports and presentations. Osmundson has an Associate Degree in General Merchandising and is proficient in various technical skills programs.
Solutions-orientated Project Manager with experience in developing and implementing complex infrastructures and technical solutions for industry leaders. Accomplished leader in business-to-business networking, sales, marketing and business-to-business communications. Strong project management skills with proven ability to manage large-scale, highly visible projects through to completion. Skilled in providing effective leadership in fast-paced, deadline driven environments. Able to lead and motivate teams. Outstanding presentation and communication skills and able to understand business requirements to cross-collaborate and increase profits.
Solutions-orientated Project Manager with experience in developing and implementing complex infrastructures and technical solutions for industry leaders. Accomplished leader in business-to-business networking, sales, marketing and business-to-business communications. Strong project management skills with proven ability to manage large-scale, highly visible projects through to completion. Skilled in providing effective leadership in fast-paced, deadline driven environments. Able to lead and motivate teams. Outstanding presentation and communication skills and able to understand business requirements to cross-collaborate and increase profits.
ROE D. SON728 CircleUnion City(706)-2545[email protected].docxhealdkathaleen
ROE D. SON
728 Circle
Union City
(706)-2545
[email protected]
ASSISTANT MANAGER
Payroll Coordinating ~ Administrative Assistant ~ Office Management ~ Customer Service
Conscientious, meticulous individual with an outstanding background of service as an assistant manager and client service representative. An individual with success in supporting superiors, customers and employees. Possesses comprehensive experience in all office functions, including:
· Typing proficiency in MS Word, PowerPoint, Excel, Access, SAP, and Kronos.
· Type 40 wpm; expertise in multi-line telephone systems, scanner, faxes, and copiers.
· Files, screens telephone calls, maintains schedule and inventories and distributes mail.
· Provides outstanding support in maintaining numerous calendars, tracking correspondence/suspense, and payroll processing.
INTERFACE, Atlanta, Georgia 2019 – Present
Employee & Customer Experience Specialist
· Assistant Manager often take the lead on, employee & customer event planning.
· Partner with cross functional teams to ensure effective communication.
· Prepare operational reports and schedules to ensure accuracy and efficiency.
· Help maintain physical security and building access authorizations.
· Organize WELL certified catering for employee/customer meetings.
· Assists Facilities Manager with the coordinating building maintenance.
· Create event budgets and manage accounts payable for employee and customer activities.
· Ensure superior employee and customer experience.
INTERFACE, LaGrange, Georgia 2013 – 2019
Project Planning Coordinator
· Managed and supported the Services Department of the Freestyle Logo Program.
· Prepared and reviewed operational reports to ensure accuracy and efficiency.
· Consistently reviewed process for all products to ensure best practices were being followed.
· Interact with Management Teams and develop relationships.
· Created process improvement plans.
· Planning and coordination of a program and its activities.
· Ensured implementation of policies and practices.
· Maintained budget and tracking expenditures/transactions.
· Calculated and prepared price quotes for Account Executives.
INTERFACE, LaGrange, Georgia 2011 - 2013
Customer Service Professional
· Provided customers information about products/services, manage orders, and accounts.
· Recorded keeping of customer interactions and transactions.
· Checked to ensure that appropriate changes were made to resolve customers' problems.
· Determined charges for services requested, collect deposits or payments.
· Solicited sales of new or additional services or products.
· Assisted customers with product availability, order entry, and follow-up.
· Processed orders via fax, email, written purchase orders and EDI.
· Authorized shipment of orders and coordinated shipping between various departments.
AMERICA ...
•Take phone and email orders from internal and external customers nationwide.
•Enter all toner orders into the database.
•Expedite orders in a time sensitive manner.
•Research any questions and follow up with clients and vendors as necessary.
•Check inventory control and notify stock control departments of orders that would deplete stock.
•Route orders to departments for filing and follow up on orders to ensure delivery by specified dates.
•Verify price, discount and shipping charges.
•Initiate purchase requisitions.
•Works with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
•Review invoices and shipping documents.
•Compiles statistics and prepares various reports for management.
The Impact of Artificial Intelligence on Modern Society.pdfssuser3e63fc
Just a game Assignment 3
1. What has made Louis Vuitton's business model successful in the Japanese luxury market?
2. What are the opportunities and challenges for Louis Vuitton in Japan?
3. What are the specifics of the Japanese fashion luxury market?
4. How did Louis Vuitton enter into the Japanese market originally? What were the other entry strategies it adopted later to strengthen its presence?
5. Will Louis Vuitton have any new challenges arise due to the global financial crisis? How does it overcome the new challenges?Assignment 3
1. What has made Louis Vuitton's business model successful in the Japanese luxury market?
2. What are the opportunities and challenges for Louis Vuitton in Japan?
3. What are the specifics of the Japanese fashion luxury market?
4. How did Louis Vuitton enter into the Japanese market originally? What were the other entry strategies it adopted later to strengthen its presence?
5. Will Louis Vuitton have any new challenges arise due to the global financial crisis? How does it overcome the new challenges?Assignment 3
1. What has made Louis Vuitton's business model successful in the Japanese luxury market?
2. What are the opportunities and challenges for Louis Vuitton in Japan?
3. What are the specifics of the Japanese fashion luxury market?
4. How did Louis Vuitton enter into the Japanese market originally? What were the other entry strategies it adopted later to strengthen its presence?
5. Will Louis Vuitton have any new challenges arise due to the global financial crisis? How does it overcome the new challenges?
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1. DO Deborah J. Osmundson
Customer Service Administrative Skills Team Player
757-508-0703 debozeric9@msn.com Chesapeake, VA 23322
P R O F E S S I O N A L P R O F I L E
Customer Service and Executive Administration professionalwith expertise in project coordination, organizational skills, data
extraction, and presentation management. Proven track record identifying and extracting reliable data and presenting data in an
executive format. Strong analytical skills, with the ability to uncoverkey insights from complex data. Thrives in positions that
require challenging administrative functions through time management and organization. Ready to make an immediate, positive
impact by demonstrating strong executive administrative methodologies through strong communication and interpersonal skills, and
excellent, personable and friendly customer service to both internal management teams and external customers/vendors.
W O R K H I S T O R Y
Phoenix Entergy Technology 2015 – Present
Earned increasing levels of skill and responsibility working remotely in customer service and alarm management practices and skills.
Customer Service Technician – Managed and created call tickets that empowered upper level team members to master their job
functions and exceed customer service expectations.
Provided remote administrative support to internal/external customers, field technicians, and contractors working complex
mechanical equipment.
Maintained total client satisfaction by entering work orders, dispatching techs,and responding/troubleshooting technical
EMS systemalarms with appropriate urgency.
Used active listening skills to uncover customer and technician needs and identified the correct call ticket solution that
allowed the EMS team to more efficiently handle customer issues.
Worked with cross-functional teams to ensure that all customer needs were met, including technician support and call ticket
management.
Dollar Tree Stores, Inc. 1994 – 2015
Assumed roles of progressively greater scope and complexity at a retailer with nearly 14,000 locations across the U.S. and Canada.
Construction AdministrativeAssistant/BillingAdministrator/Bid Processor – Provided administrative skills to internal/external
customers regarding complex logistics impacting new stores,relocations, and expansions.
Maintained contractor/vendorsatisfaction by researching, selecting, contracting, and coordinating the construction process
for multiple retail locations through the creation of requisitions.
Maintained construction documentation,processes,work orders, and bid process and documentation with the appropriate
urgency.
Leveraged positive relationships with internal project managers and external contractors/vendors, to positively influence the
construction process and flow.
Used active listening skills to determine contractor and vendorneeds and identified the correct order process that allowed t he
construction team to handle issues more efficiently.
Generated, made changes,audited, and ensured payments of all contractor invoices to ensure they were correct and paid in a
timely manner.
Presented reports that enabled data-driven decision-making for vendors and internal teams.
Performed business reporting for the Director of Store Construction and Project Managers.
Edited and distributed bi-weekly construction report detailing construction and delivery schedules to the various parties
involved.
Buyer’s Assistant/ImportMerchandiseAccountSpecialist – Provided superior administrative support to the Corporate Buyers and
the Import Specialists.
Worked with cross-functional teams within the Merchandise and Import departments to ensure that orders were accurate and
placed in a timely manner.
2. 2
Cultivated vendorrelationships to ensure products were received and dispersed within the Corporate guidelines and within
the determined time-frame upon arrival at the various distribution centers.
Maintained vendorcorrespondence and vendorcontact information within the software.
Researched follow-up requirements and documentation, including but not limited to appropriate product testing to ensure that
all import items passed all environmental guidelines prior to shipping to the United States.
Performed business reporting on a weekly basis and other miscellaneous administrative responsibilities.
E D U C A T I O N
AssociateDegree in General Merchandising;Tidewater Community College
T E C H N I C A L S K I L L S
Big Sky Ariba Store Life Cycle Management by Accruent, Inc. Lawson Payment System iScope FM Pilot
AS400 EDX Call Manager (a Phoenix Energy software) MS Office, including Excel and Power Point iShop Procurement
System
Proficient in the skills and expertise that drive success in executive administration management.
Excellent references available upon request.