Dale Ulf Robert Frost has over 10 years of experience in customer service and data entry roles. He is highly skilled in communication and problem solving with a proven track of meeting production goals. His experience includes roles at Mediacom, Banctec, Kelly Services, and Transworld Entertainment where he resolved customer issues, processed payments, entered data, and managed daily store operations. He is currently working towards an Associate's degree in Communications from University of Phoenix.

1. Dale Ulf Robert Frost
Summary
A highly experienced customer service and processing professional, who
brings exceptional listening, written, and verbal communication skills.
Additionally, I excel in high stress environments, repeatedly meeting all set
quotas and quality goals. I am a real team player who is focuses on detail
and departmental success.
EXPERIENCE
MEDIACOM (Columbus,GA)
Customer Service Representative June 2015 - Present
 Resolve customer complaints and situations calmly and courteously.
 Troubleshoot and resolve service, pricing, and technical problems for
customers.
 Answer customer inquiries and solve problems regarding billing,
services, and products.
BANCTEC (Columbus,GA)
Accounting Specialist I January2014 – May2015
 Research and resolve discrepancies on payments made through mail
and online payment services.
 Communicates with clients and agents to investigate and resolve
payment issues, both written and verbal
 Utilize procedures to process payments, adjustments, and administer
refunds in accordance to established guidelines.
 Recognized frequently for meeting production goals.
 Received the quarterly team player award
KELLY SERVICES AT BANCTEC (Columbus,GA)
Data Entry Specialist May2013- January 2014(HiredFT)
 Enters data by inputting alphabetic and numeric information using an
established procedure through a detailed web interface.
 Maintains customer confidence and protects operations by keeping
information confidential.
 Verifies entered data by reviewing, correcting, deleting, or reentering
data.
 Received the Kelly Team Green Award for meeting quality, production,
and attendance standards.
TRANSWORLD ENTERTAINMENT– F.Y.E (Columbus,GA)
Lead Sales Associate October2009 - September2013
 Maintained accountability for daily deposits
 Executed daily operational goals and priorities as assigned by store
management
Duhale@gmail.com
(706) 992-1772
AWARDS
• Kelly Team Green Award
-- Kelly Services @ Banctec 2011
• Highest Production
-- Banctec (Recon) – 4th Quarter 2014
• Outstanding Customer Service
-- Mediacom 2015
• Outstanding Month To Date Sales
-- Mediacom 2016
SKILLS
• Types 57 WPM
• PrioritizeGoals
• Customer Service
• Time Management
• Communications
• WorkFlow Management
• ConflictManagement
• MicrosoftOffice
EDUCATION
AssociatesinCommunications
Universityof Phoenix
Currently In Progress
HOBBIES
WebsiteAdministration&Design
• Planning, design and implementation of
HTML and PHP websites
• Report on a variety of topics focusing on
news and events.
• Search Engine optimization
• Coordinates with management for
interviews