Jessica Moore has over 13 years of experience in customer service roles across various industries including financial services, retail, hospitality, and human resources. She has strong skills in administration, IT, analytics, leadership, and customer service. Her professional experience includes roles as a fraud analyst, administration officer, assistant store manager, and learning and development specialist. She is currently pursuing a Diploma of Human Resources Management through online study.

1. JESSICA MOORE
0412 133 137 • jess86_02@hotmail.com
SKILLS SUMMARY
Skilledfraudanalystand administration officerwiththirteenyearsof extensive customerservice experience inarange of
fieldsincludingFinancialServices,Retail,Hospitality,andHumanResources. Provenleadershipqualitiesthroughfour
yearsand nine months of manager/supervisorpositions incustomerservice focused roles.
Administration
ExcellentIT/Microsoft
Attentiontodetail
Analytical skills
Excellentorganisation
Leadership/Management
Neatand presentable
Complaintmanagement
Strongcustomerservice
Stronginterpersonal skills
Staff training
Negotiationandsales
Cash Handling
People oriented
Adaptable
Problemsolving
PROFESSIONAL EXPERIENCE
May 2016 – Current International travel and relocation to Australia
November2014 – May 2016 IGAMarketplace Whistler
Bistro CustomerService Assistant
- Cash handling
- Stock/foodpreparationandpresentation,cooking,andcleaning
- Monitorand order stock,raise purchase orders, andmatch againstinvoices
- Customerenquiriesandcomplainthandling
- Conductmonthly inventorychecksandassistwithdepartmentadministrationwork
October 2014 – November2014 International travel and relocation to Canada
November2007 – October 2014 Newcastle PermanentBuildingSociety(NPBS) – Australia
Numerousrolesheldwithinthisregional basedfinancial institution. 18 monthsleave betweenJuly2012 and January2014
due to temporaryrelocationtothe UnitedKingdom.
Corporate Security/FraudAnalyst
- Constantdailycustomercontactconfirmingaccountactivity,answeringenquiriesviaphone andemail,complaint
management,andfraudclaiminvestigation
- Transaction and account monitoringthroughvarious alertsviafraudtoolsandsystemssuchas VisaOnline,Verified
by Visa,AUSTRAC,andNORKOM,and identifyandreportontrends,patternsandsuspectedcompromise points
- Examine identificationtoensure compliance withAnti-MoneyLaundering/CounterTerrorismFinancerequirements
- Upholdingthe company’sprofessional image throughcorrespondence withlaw enforcement,otherfinancial
institutions,andexternalcontractorsoverthe phone,viaemail,andface-to-face
- CCTV/videosurveillance maintenanceandtroubleshooting
- Maintenance of policyandprocedure manuals
- Routine correspondence,dataentry andadministrationduties
ConsumerLendingAdministrationOfficer
- Dailyliaison withcustomers,brokers,andvaluers viaphone,email,andface-to-face
- Data inputof customerdetailsondatabases,andidentificationverification
- Create personal loancontracts,andquote and generate accompanyingloaninsurance contracts
- Conductownershipchecksoncustomersecurityassetsincludingvehiclesandproperties
- Calculate andverifyincome andfinancialcommitmentsforcreditcardapplications,andprocessapplications
- Proof readcontracts prior to release
- Organise andmanage propertyvaluationsforhome loans
- Maintenance of policyandprocedure manuals
- Routine correspondence,dataentry andadministrationduties
Senior Member Service Officer
- Dutiesoutlinedbelowunder MemberServiceOfficerheading
- Dailyrunningandmanagementof branchand staff,andcoveringforbranch managerintheirabsence
- Dispute andcomplainthandling,anddiarymanagementof customerappointments
- Provide onthe jobtraining of newand existingstaff,andconductquarterlystaff appraisalsandperformance reviews
- Organise andrun monthlyteammeetings,andpresentatmonthlymanagermeetings

2. - Sole cashcustodianresponsible forcashflow,ordering,counting,selling,andmanagingstaff cashdiscrepancies
- Performcompliance audits
Member Service Officer.
- Assesscustomerneedsandmake appropriate productrecommendations,performtransactions,openandclose
accounts,answerenquiries,andcomplainthandling
- Sale of general andloan insurance,lendingproducts,financial adviserproducts,andforeigncurrency tomeet
KPIs/targets
- All stagesof in branch personal loanapplicationsfrominterviews,verificationof income,commitmentsand
employment,creditchecks,compilingandpresentingapplicationsforassessment, andadvancingfunds
- Pettycash officerandbulkcoincustodianwithresponsibilities of sellingandbuyingexcesscoinandcash
- Data entryof customerdetailsontodatabase,andidentificationverification
- Stocktake andraisingpurchase ordersandmatchingagainstinvoices
- Maintainappearance of branch,merchandisingandreplenishmarketingmaterial
- Performcompliance audits
November2013 – January 2014 International travel and relocation to Australia
June 2013 – November2013 Xerox ServicesContractedto CreditSuisse Group – UnitedKingdom
Learningand Development Specialist – Europe, the MiddleEast and Africa(EMEA)(HumanResources)
- Provide administrationsupportto CreditSuisse ProjectManagers
- Respondtohighlevelsof enquiriesviaemail,phone,face-to-face,andonline portals
- Organise logisticdetailsforall plannedtrainingbybookingrooms,catering,printing,sendinginvites,pre-work,
buildingandnetworkaccess,participantlists,andsettingupthe roomonthe day withmaterials
- Handle changes, cancellationsandregistrations,andmanage andmonitorOutlook calendars
- Create and complete Service LevelAgreementsandcontractsforvendors
- Dailyliaisonwith external andinternal vendors
- Routine correspondence,dataentry andadministrationduties
December2012 – May 2013 Admark (UK) Limited– UnitedKingdom(wentoutof businessinMay2013)
SalesSupport Executive
- Provide administrative support,andclientanddiarymanagementforSalesExecutives
- LiaisingwithSuperannuationprovidersandcustomers viaphone,email,andface-to-face,andcomplainthandling
- Manage dailymail correspondence,document/contractpreparation,andarrange couriersforcontract signing
- Data entryand identificationverification
July 2012 – December2012 International travel and relocation to the UK
November2007 – July 2012 Please see Newcastle PermanentBuildingSociety
June 2006 – November2007 Oporto (Fast Food Outlet) – Australia
AssistantStore Manager
- Dailymanagementof store andstaff,andcoveringforstore managerin theirabsence
- Takingand servingfoodandbeverage orders,answeringenquires,andcomplainthandling
- Provide onthe jobtrainingandsupervisionof new andexistingstaff,andplanandimplement dailyduties androsters
- Cash handlingandtill operation,dailybanking, cashandEFTPOSreconciliation, andmanage floatandpettycash
- Stock/foodpreparationandpresentation,cooking,andcleaning
- Maintainappearance of store,merchandisingdisplaystockand updatingpromotional material
- Monitorand order stock,raise purchase ordersandmatch againstinvoices
2004 – 2006 ChipmunksChildren’sPlayCentre & Café – Australia
PermanentPart-Time Kitchen/Café Supervisor
2003 – 2004 Vonni’sConvenience Store & Falcon Petrol Station
2001 to 2002 Lakeside ChemworldPharmacy

3. EDUCATION
Current TAFE NSW - OTEN Diplomaof Human ResourcesManagement
2017 CharlesSturt University– Australia BachelorinAccounting (CommencingFeb27 2017)
2012 Australian SecurityAcademy – Australia Certificate IV inGovernment –Fraud Control
2010 Institute of Financial Services – Australia Diplomaof Financial Services
2009 Certificate IV inFinancial Services
2008 Certificate IIIinFinancial Services
2007 HGT Australia Limited Statementof AttainmentforCertificate IIIin
Business(FrontlineManagement)
2006 Oporto ManagementTraining Centre Basic ManagementCourse
2004 Tuggerah Lakes Secondary College – Australia HigherSchool Certificate (HighSchool Diploma)
2003 TAFE NSW – Australia Certificate IIICommunityServices (Children’s
Services) –Statementof Attainment
REFERENCES
Giselle Lindley–PreviousManager for Newcastle PermanentCorporate Security Department
ACIWorldwide –Fraud Consultant
0400 414 641
Michelle Bourke – PreviousManager for ConsumerLending Department
Newcastle PermanentBuildingSociety
13 19 87 - CreditAnalysisDepartmentLevel3
Julie Coombs– Manager for IGABistro Whistler,CA
Marketplace IGA Whistler– Manager forBistro Department
+1 604 938 2850 ext5