This document is a resume for Elizabeth Laura Kerrigan. It summarizes her professional experience in administrative and customer service roles over the past several years, including current roles as an invoicing administrator and previous roles in retail and administration. It also lists her education and qualifications, as well as skills including Microsoft Office, organization, communication, and attention to detail.

1. Elizabeth Laura Kerrigan
Flat 54 Gunson Court
Gunson Street
Manchester
M40 7NT
07707043907
Elizabeth.Kerrigan@yahoo.co.uk
PROFILE
A highly competent, motivated and enthusiastic administrative and customer service assistant with
experience of working as part of a team in a busy office environment.
Well organised and proactive in providing timely, efficient and accurate administrative support to office
managers and work colleagues. A quick learner who can absorb new ideas and is experienced in co-
ordinating, planning and organising a wide range of administrative activities.
KEY SKILLS
 Maintaining an organised filing system
 Ordering office supplies
 Comprehensive knowledge of Microsoft word, outlook, excel and access
 Scheduling meetings
 Effective organisational skills
 Creating presentations and writing up reports
 Excellent customer service skills
 Excellent telephone manner
PERSONAL SKILLS
 Attention to detail
 Punctual and reliable
 Can work without supervision
 Ability to work under pressure
 Excellent written and verbal communication skills
 Ability to multitask and manage conflicting demands
 Ability to prioritise tasks
EXPERIENCE
Invoicing Administrator
July 2014 – Present
Interserve FS
 Chasing supplier invoices
 Inputting invoices onto our nucleus system
 Creating spread sheets
 Creating applications on nucleus
 Sending out sales invoices to clients
 Communicating with suppliers and clients through email and telephone
 Keeping to month end targets and deadlines
 General office duties
 Booking hotels and travel
Temporary Administration assistant
February 2014 – May 2014
Robert McBride Ltd
 Printing, filling and sending invoices
 Printing and filing remittances

2.  Sending emails and letters
 Knowledge of SAP
 Dealing with EU and UK payments
 Scanning and faxing documents
Sales assistant
October 2013 - January 2014
Pandora, Manchester
 Assisting customers on the shop floor
 Maintaining high product knowledge
 Maintaining high selling skills
 Communication skills
 Processing orders and repairs
 Updating computerised systems
 Interacting with the general public
Retail/ Administrative assistant
September 2011 - October 2013
Primark, Stockport
 Assisting customers on the shop floor
 Using computerised tills, handling cash and card transactions
 Accepting and checking deliveries to ensure the goods were correct
 Merchandising stock
 Taking all ingoing and outgoing calls
 Ensure all receipts and invoices were up to date on the system
 Handling cash management
 Counting and calculating cash in take at the end of each day
Retail/ Administrative assistant
April 2010 - December 2010
Next, Manchester
 Assisting customer on the shop floor
 Using computerised tills, handling cash and card transactions
 Merchandising stock
 Promoting company store cards
 Using computerised systems to update account details
 Taking all ingoing and outgoing calls
 Ensure all receipts and invoices were up to date on the system
 Handling cash management
 Counting and calculating cash in take at the end of each day
EDUCATION/ TRAINING AND PROFESSIONAL EDUCATION
The Manchester College
September 2010 - June 2011
BTEC - Level 2 diploma in art and design
Skills solution
December 2007 - July 2008
Level 2 certificate in business and administration
Xaverian College
September 2006 - July 2007

3. As level - Double health and social care
GCSE - Mathematics
Our lady’s RC sports college
September 2001 - July 2006
GCSE - English language, English literature, Mathematics, Science, Religious education, Art, Drama,
Child development
ADDITIONAL SKILL COURSES
 Adult literacy and numeracy - Level 1
 Full uk driving licence (clean)
 Royal naval aquatint course in team work
 Sports and fitness award
 Emergency first aid at work
INTERESTS AND HOBBIES
I have a great passion for reading, I enjoy walking and camping with my friends as I like the outdoors, and
also enjoy watching my favourite television programmes.
REFERENCES AVAILABLE UP ON REQUEST