Jeroslyn Johnson has over 10 years of experience in marketing, operations, and customer service roles. She currently works as the FutureTech Operations Manager at The FutureWork Institute, where she improves operational systems and long-term planning. Previously, she has worked as a freelance digital marketing strategist, founder and CEO of her own entertainment website, and in various marketing and customer service roles in healthcare and retail. She holds a Bachelor's degree in Media Communications and skills in web design, social media, and office software.

1. JEROSLYN JOHNSON 2854 Wellman Avenue, Bronx, NY 10461
jjohnson8730@gmail.com​ 917­858­0492 (cell)
WORK EXPERIENCE
The FutureWork Institute Brooklyn, NY
FutureTech Operations Manager March 2016­Present
​Improved the operational systems, processes and policies in support of organizations mission
Impliment better management reporting, information flow, business process and organizational planning
Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through
improvements to each function, including coordination and communication between staff
Play a significant role in long­term planning, including an initiative geared toward operational excellence.
Management of agency budget in coordination with the Executive Director.
Invoicing to clients and vendors, as well as payroll management, tabulation of accrued employee benefits.
Organization of fiscal documents, and website and social media management
Freelance Digital Marketing Strategist Feb 2016 ­ Present
Successfully craft & design authentic digital marketing campaigns to accomplish client’ business goals
Website design for variety of clients (Travel, Beauty, Food Services)
Revamp and redesign social media presence for clients in need of branding initiative
Social Media & Blogging for small to middle­size businesses
Design digital flyers & marketing materials for clients & end users
Act as personal Marketing Coordinator and Digital Media Assistant for business owners of all industries
Make A Statement Ent, Inc. MaseTV.com New York, NY
Founder/CEO April 2013­Present
​Designed and created​ ​full functioning interactive urban entertainment website
Write, edit and promote 5­10 daily blog posts for website that receives over 2,000 unique visitors a day
Daily engagement of social media including Facebook, Twitter, Tumblr, LinkedIn, Pinterest & Instagram
Recruit content writers and contributors to aid in growing viewership and brand awareness
Maintain email marketing campaign for weekly newsletter and e­blast system
Event planning and coordination for 100+ event showcases and educational seminars
​ Tribeca Smiles New York, NY
Marketing & New Patient Coordinator July 2013­April 2015
Successfully implemented company blog, newsletter & e­blast system to increase patient engagement
Performed administrative duties and office support for multiple Supervisors
Front desk duties ­ answering and directing calls, checking in/out patients, data entry, faxing and filing
Utilized extensive software skills as well as Internet research and communication across departments

2. Clear Channel Radio Sales of CCM+E New York, NY
National Research Coordinator­ Jan 2012­Sept 2012
Designed advertisement pieces using a variety of software applications to pitch brand against competitors
Efficient at handling computer applications to assist in effective and timely solution for sales and leads
Maintained a basic understanding of the radio industry and market trends to help with the promotion of
company brand and services
Basic office administrative duties including faxing, filing, presentation revisions, and database updates
​Uniqlo USA New York, NY
Sales Floor Supervisor/Trainer May 2011­Dec 2011
Successfully generated sales floor plans to help exceed and meet sales goal
Trained and led new employees and act as liaison between sales associates and management
Maintained and lead sales floor focusing on professionalism and exceptional customer service
ADDITIONAL INFORMATION:
Nov ’15 – Dec ‘15: Seasonal Customer Communications Jr. Associate at Rent The Runway; Respond to customer
service inquiries via phone, email, and chat
Aug ’15 ­ Oct ‘15: Assisted with basic administrative duties and customer service as Patient Care Coordinator for
Dermatology & Plastic Surgery Group
June ’14 ­ Sept ‘14: Acted as Brand Messaging Coordinator for Organization of Autism Awareness where I helped the
non­profit craft their brand voice and messaging for external and internal use
Jan ‘13­ April ‘13: Mentored students at New Visions Charter School on the benefits of going to college
EDUCATION:​ ​Bachelor of the Arts in Media Communications,​ ​Dec 2010 (3.8 GPA)
​SUNY College at Old Westbury, Old Westbury, NY
Certificate of Graphic Design, Sept 2014
Baruch College of Continuing and Professional Studies
SKILLS: ​ Microsoft Office/Word/Excel/PowerPoint, Web Design, HTML, Wordpress, Mailchimp, Quickbooks
Dentrix, Google Analytics and AdWords, SEO, Adobe Photoshop/Illustrator/InDesign/Dreamweaver
AWARDS: ​ ​2016 Heroine of Excellence
SOCIAL MEDIA:
Facebook: ​http://www.facebook.com/Jeroslyn
Twitter: ​http://twitter.com/JeroslynDiva08
LinkedIn: ​http://www.linkedin.com/profile/view?id=59310326&trk=hb_tab_pro_top
WEBSITES:
Personal Company Website: ​http://masetv​.com​ & ​http://jeroslynjovonn.com
Design & Manage Client Website: ​www.tasteoftravel.org
Client Social Media & Blog: ​@a_tasteoftravel ​, ​@SimplyCrafted4U​ , ​http://www.simplycrafted4u.com