1. 1 Morrill Street, Litchfield, NH 03052  603.682.4393  lilacsnh@aol.com
RENDA FRENCH SALES & CUSTOMER SERVICE PROFESSIONAL
DATA ENTRY, INTEGRITY & ANALYTICS
Sales & customer service professional with nearly 20 years of experience as an administrative assistant, marketer
& membership services coordinator, as well as education in marketing & clerical services. A passionate, self-
motivated & highly productive team member who is extremely helpful & courteous to customers. Adept at
customer service, sales, data entry, integrity & analytics.
AREAS OF EXPERTISE
 Project Management  Customer/Member Service  MS Office Suite
 Business Development  Data Integrity & Analytics  MS Outlook
 Sales Planning & Marketing  Direct Mail Management  Quick Books Pro
 Relationship Building  Process Improvement  iMIS Customer Relationship Management Database
 Problem Resolution  Communications  Problem Solving
EXPERIENCE & NOTABLE CONTRIBUTIONS
ROBERT HALF INTERNATIONAL STRATEGIC ACCOUNTS  Chicago, IL  Oct 2015 – Present
International recruiting & placement firm specializing in accounting, financial & information system positions.
UNITED HEALTHCARE  Hooksett, NH  Nov 2015 – Jan 2016
GROUP ENROLLMENT REPRESENTATIVE. Load new member & group data into enrollment database & update
database with changes; respond to member eligibility & group questions & verify enrollment status; work with
various types of member correspondence; reconcile eligibility discrepancies, analyze transactional data & submit
retroactive eligibility changes; inventory control of member & group transactions; work with underwriters &
brokers & perform the full enrollment process from inquiries to quotes; work frequently without established
procedures, work independently; act as a resource for others; coordinate other activities as needed.
TREE CARE INDUSTRY ASSOCIATION  Londonderry, NH  Sept 2003 – Oct 2015
SR. MEMBERSHIP SERVICES COORDINATOR  April 2004–Oct 2015
Recruit & retain members & provide premier service. Assist the Vice President of Membership with marketing
strategy implementation. Manage all direct mail marketing projects. Lead monthly membership benefit program.
Assist in developing recruitment & retention trend reports for the President & CEO. Manage affinity partnership
contracts with industry suppliers. Utilized clarity, humor, well-defined goals, and a positive work ethic to establish a
spirited organizational culture throughout the company.
CONTRIBUTIONS:
 Facilitated the turnaround of a four-year net loss of members in less than two months
 Represented the organization & recruited new members at industry tradeshows & events, presenting the
benefits of membership, programs, products & events
 Cultivated excellent long-term relationships with members, maintaining ongoing communication and
facilitating solutions to address concerns
 Collaborated on development of, & help maintain, a year-long membership retention campaign that includes
monthly touch points via mail & email
 Developed & executed an ongoing monthly benefit program for members, which streamlines the creation &
delivery of benefit items (i.e. posters, booklets, guides, forms etc.)
 Proactively reviewed & cleaned the organization’s client/member database, which helped increase our print &
email delivery rates & enhanced the general efficacy of day-to-day operations
 Key contributor in two successful upgrades of the organization’s Customer Relationship Management database
B
"It doesn’t get any better than this, Brenda – & WELL DONE on recognizing that
what our members need most from us IS US! The relationships they form with us are
a huge part of their commitment to staying part of the community.
You’re a good role model for the staff!" — Cynthia M., Pres & CEO

2. Brenda French Resume, Page 2
1 Morrill Street, Litchfield, NH 03052  603.682.4393  lilacsnh@aol.com
ADMINISTRATIVE ASSISTANT  Sept 2003 – April 2004
Greeted incoming callers & routed calls to departments. Managed all incoming product orders from processing the
order in the customer database through order fulfillment. Implemented special projects for all departments.
Maintained product inventory. Managed direct mail package shipping for marketing campaigns. Conducted
tradeshow telephone marketing & processed all meeting registrations. Staffed registration at annual trade show.
AVON PRODUCTS, INC.  Litchfield, NH  April 1999 – Present
INDEPENDENT SALES REP/CERTIFIED BEAUTY ADVISOR/UNIT LEADER
CONTRIBUTIONS:
 Manage an independent Avon sales business with consistent sales reaching beyond President’s Club
 Recruit, train, mentor & maintain team within Avon
 Serve a customer base of over 200 each campaign which runs every 2 weeks
HOSPITALITY COMMUNICATIONS GROUP/
INVESTIGATIVE RESOLUTIONS CO  Bedford, NH  Nov 1999 – Dec 2001
EXECUTIVE ASSISTANT
Assisted the presidents of two small businesses with administrative office management tasks. H&led all incoming
telephone inquiries. Coordinated accounts payable, accounts receivable & payroll including quarterly federal tax
reporting. Completed commission/revenue reporting. Managed customer database & special projects.
CONTRIBUTIONS:
 Eliminated late fees & interest fees by paying bills on time which the president didn’t have time to do previously
 Enabled the presidents to grow their staff by alleviating the day-to-day tasks from their plate
PARKER-CHOMERICS  Hudson, NH  Aug 1987 – May 1999
ADMINISTRATIVE ASSISTANT
Administered critical programs for manufacturing operation with annual sales exceeding $40 million. Supervised
product sampling--coordinating efforts between sales & marketing. Cross trained for liaison between
manufacturing & customers. Managed & monitored the company’s corporate credit card.
CONTRIBUTIONS:
 Arranged travel for more than 20 individuals through the organization’s corporate travel department
 Supported implementation of ISO 9002 certification process
 Chaired the total quality steering committee for three years in a row
EDUCATION
Major: Marketing (in process)
SOUTHERN NH UNIVERSITY
Manchester, NH
Major: Marketing
HESSER COLLEGE
Nashua, NH
Certificate Program, Major:
Clerical Studies
SUNY NCCC | Saranac Lake, NY
"Dear Brenda, I have to say that I am most impressed with the speed & quality of
assistance that I have received from you. I really appreciate your help."-Peter S.
"I just want to give a big THANK YOU shout out to Brenda for her tireless work in
pulling & cleaning lists for our marketing outreach. It is a huge help to us & is
undoubtedly having a profound impact on our efforts." — Amy T. Mktg Dir