1. Stephanie Grams
Troy, OH
craftyowlconsulting@gmail.com - 937-896-7691
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Remote Assistant
Self Employed - New Philadelphia, OH - November 2006 to November 2016
Content Creation & Curation, including social posting, blogging, etc.
Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful
connections and encourages community members to take action
Set up and optimize company pages within each platform to increase the visibility of company’s social content
Moderate all user-generated content in line with the moderation policy for each community
Create editorial calendars and syndication schedules
Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best
practices, and then acting on the information
Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players
and coordinate actions
Managing tools – mostly social networks (Facebook, Twitter, LinkedIn, etc) and blogs
Measurement of relevant KPIs and reporting to marketing executives
Assisting in the planning and developing of strategies for increasing engagement and conversion
Community:
Welcoming members to the forum community & acclimating them
Building relationships with key members of the community and influencers
Moderating conversations and encouraging specific topics (product launches, etc)
Promoting members, making introductions to other members, and encouraging relationship formation
Running regular programming/content/events

2. Coordinating with internal resources to respond to specific community discussions and coordinating cross-
functional needs
Enforcing guidelines/boundaries
Reporting/measurement
Channeling input and response from community into other organizational processes
Planning and developing strategies for increasing engagement and conversion
QUALIFICATIONS
Associates of Applied Business
Over 8 years experience in social media marketing positions
Knowledge of brand marketing best practices
Knowledge of Google Analytics and internet advertising platforms
Works well with teams, coordinating activities with various managers and program areas
Possesses excellent written and verbal skills
Maintains professional rapport
Skilled in gathering, analyzing, and interpreting data
Good problem solving and time management skills
Excellent interpersonal and communication skill
Strong organizational skills to prioritize workload and coordinate own activities with others
Positive attitude
Ability to demonstrate tact, resourcefulness, patience and dedication
Ability to work in a fast- paced environment and meet corporate deadlines
Strong understanding and willingness to learn social media and community marketing concepts as they relate
to your organizations marketing objectives, as well as overall company goals
Demonstrated general understanding of: social media marketing strategies and channels, blogging platforms
adn web design, CRM, and SEO

3. Demonstrated ability to: communicate knowledge of assigned task(s), provide effective execution of tasks and
objectives, translate management direction to actionable tasks, and effectively write, proofread, schedule and
monitor channels
Areas of Specialty
● Social Media Management
● Customer Service
● Website Management
● Online Marketing Manager
● Public Relations
● Administrative Support
● Content Writer
Skills:
Research, data gathering, statistical data collection, publicity, public speaking, public relations, online
social media management, advocacy, newsletter/communications, public service announcements, customer
service, office management, event coordinator, Microsoft Office Suite, Outlook, LinkedIn, Facebook Business
management, Pinterest, Twitter,grant researcher
Assistant Membership Director
Paul and Carol David YMCA - Massillon, OH - October 2015 to April 2016
Experienced Associate Membership Director seeking full-time with consideration of salary.
Responsibilities included daily bank drops, interview potential staff, train staff, weekly team meetings, public
speaking, facility tours, community outreach, digital communications (true to YMCA Brand), scholarship /
handle confidential information, collections/billing, fundraising, client intake, program creation and planning
Job Coach
Creative Rehab, Ltd. - Stow, OH - December 2013 to February 2014
Per Diem position working with adults with disabilities. Responsible for knowing all aspects of clients' job and
training accordingly. Report to field manager for State of Ohio reporting.
Associate Project Director
HARCATUS Tri-County CAO, Inc. (Family Support) - New Philadelphia, OH - 2013 to October 2013
Responsibilities:
*Provide oversight of the processing, organizing, and managing internal and program reports, grant
documents, client and personnel records.
*Work with the Community Service Project Director to achieve a seamless process of determining eligibility
for all organizations programs via a Centralized Intake System.
*Prepare routine internal memos and out going correspondence. Edit documents.
*Conduct random HEAP/CSBG file reviews in each Family Support Center Office at a minimum of a monthly
basis.
*Client contact and intake
*Assist with required Federal, State, and regional reports.
*Actively pursue ongoing training
*Meet with community leaders on weekly basis
*Write and submit PSA and press releases on a monthly basis
*Schedule and conduct OBB free tax clients within the Harrison, Carroll and Tuscarawas Counties
*Plan, schedule and execute agency wide in-service

4. Assist with community outreach, client intake, OBB tax clinic, publicity, public relations, economic workshop
leadership, organization, statistics for emergency needs closet, inventory,
Accomplishments
I brought in the largest single monetary donation to the emergency needs program, brought the Ohio Benefit
Bank free tax clinic to all three counties, updated and managed the economic educational workshop, handled
the daily operations of the office when other support personnel were absent. Updated the 2-1-1 emergency
listings for all three counties. Connected with local business owners on a weekly basis for the agency.
EDUCATION
BA Technical Management in Health Information
DeVry University-Chicago - Troy, OH
November 2016 to April 2018
Associate in Office Technology
Kent State University at Tuscarawas - New Philadelphia, OH
Certificate in Medical Billing
Kent State University at Tuscarawas - New Philadelphia, OH
SKILLS
Microsoft Office (10+ years), Public Speaking (6 years), Medical Billing (Less than 1 year), Public Relations
(10+ years), Community Outreach (6 years), Transcription (3 years), Remote Assistant (10+ years)