James Cumbee has over 15 years of experience in IT customer service, systems analysis, and management. He received associate degrees in network systems management and information systems from Trident Technical College. Currently, he is the Service Desk Manager and Systems Analyst at EPI365/Post and Courier where he oversees customer service, hardware/software, security, training, and inventory control. He has strong communication, problem-solving, and leadership skills with proficiency in various applications, operating systems, and networking.
Hardworking Information Technology student with a strong work ethic and attention to detail. Holds computer networking, hardware / operating system, planning network, network security, and active directory knowledge and skills. Ability to communicate fluently in Hindi and Gujarati.
Career Summary
Ten years + plus of work experience in diverse help desk, IT support Specialist and instructor roles has led to acquiring some remarkable skills in responding to tickets generated by users in a timely and professional manner. In some situations, initiated and improved program operations and customer service to increase productivity and reduce costs. Applied the newest technology to improve support services and response time functions, as a result received positive feedback from the clients regarding service provided. Ensured precise handling of service requested and have made logistical contributions on many special projects.
1. James W. Cumbee
1154 Deerberry Rd | Hanahan, SC | 29410 | 843.343.4666 | wcumbee@postandcourier.com
Education
2015: Trident Technical College, Associate in Science in Network Systems Management
2014: Trident Technical College, Associate in Science in Information Systems Specialist
1997: Goose Creek High School
Work Experience
November 2015 – Present: EPI365/Post and Courier, Service Desk Manager/Systems Analyst
o Customer Service, PC Hardware/Software, Network Security, Remote Management, Mobile
Devices, Server Hardware/Software, Printers, Email including Data Loss Prevention (DLP),
Microsoft Software including Office365, Training, Documentation, Single Point of Contact (SPOC)
for clients, Manage Service Desk, Inventory Control
May 2014 – November 2015: EPI365/Post and Courier, Systems Analyst/Helpdesk Analyst
o Customer Service, PC Hardware/Software, Mobile Devices, Server Hardware/Software, Printers,
Email, Microsoft Software and Training
January - May 2014: Trident Technical College, Intern
o PC Hardware/Software, Running Cable, Firewall Management
2005 - 2014: Sleep King, Store/Warehouse Manager
o Customer Service, Sales, Inventory Control, Shipping/Receiving, Training, PC Hardware/Software,
Printers, Supervising Drivers
1997 - 2005: US Coast Guard, Food Service Officer and Morale Officer
o Chef, Inventory Control, Daily/Weekly/Monthly Paperwork, Training, Supervising Mess Cooks
Skills
Computer-literate performer with extensive software proficiency covering wide variety of applications.
Exceptional listener and communicator who effectively conveys information verbally and in writing.
Resourceful team player who excels at building trusting relationships with customers and colleagues.
Seasoned professional whose honesty and integrity provide for effective leadership and optimal business
relationships.
Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas.
Dependable, responsible contributor committed to excellence and success.
Highly motivated self-starter who takes initiative with minimal supervision
Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.
Certificates
A+/Network + Technician (Trident Technical College)
Microcomputer Business Applications
UNIX Systems Operations