Matthew W. Harlow is seeking a new position with over 10 years of IT experience including areas like ITIL compliance, technical writing, cyber security, and network administration. He has a Secret security clearance and certifications in Network+, Security+, and ITIL-V3. His experience includes roles as a System Analyst analyzing projects and identifying process improvements, and as a Business Systems Analyst developing documentation and troubleshooting issues. He aims to acquire new skills and knowledge.

1. Matthew W. Harlow
mwharlow22@hotmail.com
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OBJECTIVE
Motivated IT professional with over 10 years’ experience in the IT field. A strong desire to acquire and
advance new skills and knowledge. Highly skilled within areas such as ITIL compliance, technical and
professional writing, cyber security, Java script and Network and Admin server maintenance.
SECURITY CLEARANCE LEVEL
Secret
PROFESSIONAL CERTIFICATIONS
Network+ CE, Security+ CE, ITIL-V3 CE
BUSINESS APPLIATIONS
LogRhythm, VMware, Apache Tomcat, SharePoint, Oracle,
Microsoft Office, Remedy, Serena, Jira, Active Directory, System Center Configuration Manager, DIACAP, RMF
EDUCATION
2015-2016 Associates of Applied Science: Cyber Security
Frederick Community College, Frederick Maryland
2005-2006 Associates of Applied Science: General Studies
Frederick Community College, Frederick Maryland
PROFESSIONAL EXPERIENCE
2016-Present System Analyst III
Advanced Systems Design, Fort Detrick, Maryland
 Participated on integrated project teams throughout the phases of IT software development projects
 Assisted in the development of documentation that included high-level design specifications,
requirement traceability matrix, diagrams and presentations as it related to Computer Operations
 Provided technical expertise and recommendations in assessing new system projects and initiatives
 Identified opportunities to improve efficiency of business processes
 Coordinated application/infrastructure development for multiple projects
 Assisted in the development of Standard Operating Procedures and Baseline Build Documents
 Provided support for the development of Policies and Procedures to address common technology
issues
 Assisted in the development of Work Instruction as it relates to Operations
 Provided assistance to Engineering Team as projects are turned over to production/operations

2. 2008-2016 Business Systems Analyst
NextPoint Group, Fort Detrick, Maryland
 Developed and maintained work instructions as required by ITA operations; maintain web
page by updating the primary and backup servers. Also worked with vendor if issues occur
on webpage and helped troubleshoot issues
 Monitored and responded to webpage change requests
 Trained Tier 1 Analysts on new information on the webpage
 Collaborated with vendor developers to enhance webpage portal; interface with coworkers,
customers, and client; applying technical expertise during the development of operational
work instructions
 Monitored significant ITA systems and incident management issues; monitored telephone
recordings
 Maintained the department Inova boards, displaying metrics, and running reports for monthly
Service Desk numbers
 Ran metric reports for Service Desk customers
2006-2008 Tier 1 Technician
L-3 Communications NSS, Fort Detrick, Maryland
 Troubleshot issues with computers
 Responded to telephone, electronic mail requests
 Performed hardware/software testing on computers
 Provided training for customers and employees on software applications
 Provided technical safeguards for customers with user access
 Developed solutions to integration/interoperability issues, design, develop, and managed IT security
systems that meet current and future business requirements, and applied and/or extend, enhance,
optimize existing architecture
 Developed IT security system projects from design to support, evaluated the effectiveness of systems
and services, provided advice and solutions to a wide range of IT issues
 Communicated complex technical requirements to nontechnical personnel, prepared and presented
briefings to senior management officials on complex/controversial issues
REFERENCES
Available on request.