John Kendall is seeking new career opportunities utilizing his skills in information technology, customer service, and organization. He has over 10 years of experience in customer service roles, most recently as a customer service representative for Smyths Toys Ireland and Zenimax Online Ireland. Prior to that, he held customer service roles at Electronic Arts and worked retail jobs at a chippy and Asda supermarket. He holds a Certificate of Higher Education in Computer Games Technology from Manchester Metropolitan University and a BTEC National Diploma in IT Practitioners from Wigan and Leigh College.

1. John Kendall
94 Stanley Street
Atherton
Manchester
M46 0AD
Phone: 01942 793185
Email: johnkendall1@ntlworld.com
Profile
A highly enthusiastic and dedicated individual with experience in Information Technology with the
willingness to learn new skills and undertake any training to enhance my knowledge. Possesses a
keen eye for detail, determination and the patience to complete tasks and has the organisational
skills to meet targets and deadlines. Currently seeking new opportunities which will bring new
challenges and a chance to use these skills to their full potential.
Key Skills and Achievements
Excellent organisation skills
Leadership qualities
Impressive time management skills
Excellent customer service skills
Problem solving skills
A high level of Microsoft Office packages and IT knowledge
Career History
Customer Service Representative Nov 2014 – Jan 2015
Smyths Toys Ireland
Duties included:
 Responding promptly to customer enquiries via phone or email, in a always professional and
efficient manner.
 Using the internal mailing system to escalate any issues to the relevant departments for further
information to allow for the customers issue to be dealt with in the most swift way possible.
 Keeping up to date on any changes to the product range or store changes that may affect
customers to ensure the latest information is always provided to the customer.
Customer Service Representative Feb 2014 – Sept 2014
Zenimax Online Ireland
Duties included:
 Responding promptly to customer enquiries via in-game or email, in a always professional and
efficient manner.
 Assisting in game projects whenever they arise and provide valuable feedback towards
improvements that can be made to these projects to make them more efficient and effective.
 Using the internal system to record any details on the issue that the customer may have and
instigate any actions as required to fix the issue for them.
 Keeping up to date on all of the content changes and policies of the MMO to ensure that the best
service is given to the customer and will help to make as many first contact resolutions as
possible.
 Providing any feedback to my managers in relation to the efficiency of the customer service
processes and any issues that I may encounter with the internal tools.

2. Customer Service Representative Jan 2012 – Jan 2014
Electronic Arts - WWCE Europe, Galway
Duties included:
 Responding promptly to customer enquiries via phone or in-game, in a always professional and
efficient manner.
 Using the internal system to record any details on the issue that the customer may have and
instigate any actions as required to fix the issue for them.
 Keeping up to date on all of the content changes and policies of the MMO to ensure that the best
service is given to the customer.
 Providing any feedback to my managers in relation to the efficiency of the customer service
processes and any issues that I may encounter with the internal tools.
Shop Assistant Apr 2004 - Aug 2007
Market Street Chippy, Atherton
Duties included:
 Preparing food products to be cooked within the same day.
 Serving customers with hot food to their specific requirements.
 Handled cash payments efficiently and effectively.
 Using food hygiene skills to ensure standards were met or exceeded.
 Always aware of the Health & Safety of myself and others.
Shelf Stacker/filler May 2004 - June 2004
Asda, Leigh
Duties included:
 Replenishing store shelves to ensure they remained full and
available for customers to purchase.
 Assisted customers with queries regarding stock and personally
showing the location.
 Provided support to my colleagues within the chilled food sections.
 Always aware of the health and safety of myself, colleagues and
most importantly members of the public.
Training, Education and Professional Qualifications
Manchester Metropolitan University 2007-2010
 Computer Games Technology – Certificate of Higher Education
Wigan and Leigh College 2005-2007
 BTEC National Diploma – IT Practitioners (Software Development)
Fred Longworth High School 2000-2005
 Passed 6 exams at GCSE level including Mathematics and Applied
ICT
Additional Information
I have a strong interest in computers and in particular designing and programming software and websites have
been my joy for the last 5 years in College and University. I have constantly been learning different computing
languages and expanding my knowledge on the languages that I already know. I have an understanding in
many computing languages which include HTML, VB, C, Java and OpenGL and have experience in dealing with
both Windows, Mac, and Chrome operating systems and some distributions of Linux. I also like to tinker with
my old pc’s and learn about each individual piece of hardware and how to disassemble and reassemble them. I
am often called on by friends and family to help them solve computer issues and guide them through the
problem step by step.
References
References are available upon request