Nicholas S. Hoddinott is a highly motivated information systems professional seeking an analyst position to utilize expertise in problem-solving and analysis. He has over 20 years of experience in IT consulting, software development, database administration, and technical support. His areas of expertise include strategic thinking, troubleshooting, communication, web design, IT change management, and information technology. He is currently a Retail Wireless Consultant and Retail Sales Manager at US Cellular where he leads staff and provides excellent customer service.

1. NICHOLAS S. HODDINOTT
4827 North 160th Avenue ● Omaha, Nebraska ● 402-999-5297 ● nhoddino@gmail.com
Professional Profile
Highly motivated, result-driven Information Systems professional with a proven track record of delivering exceptional
design and development of software while making modifications, testing, troubleshooting, and maintaining existing
systems. Strategic thinking ability; contributes cross-functionally in analytics; recognized as having a performance
history of outstanding results in technical support, communication, and conflict resolution. Retains expertise and
complete knowledge in administering multiple applications and performing troubleshooting techniques. Recognized as
an adaptable, quick learner; able to learn new techniques, technologies, and methods. Obtains strong leadership and
project management skills. Seeking an analyst position in a challenging environment to utilize expertise in all aspects
of a company's technology needs through extensive experience in problem-solving and analysis. Technically proficient
in a broad range of operating systems, software, and hardware including all versions of Windows, iOS, OSX, SQL, MS
Office Suite, iWork, Visio, and Crystal Reports. Fluent in American Sign Language.
AREAS OF STRENGTH AND EXPERTISE
 Strategic Thinking
 Troubleshooting
 Communication
 Web Design & Development
 IT Change Management
 Organizational Abilities
 Information Technology
 Database Administration
 Software / Web Development
 Operational & Technical Skills
 Internet Asset Management
 Information Technology Security
 Content Management
 Detail-Oriented
 Problem Solving
 Customer Service
 Data Analytics
 Advanced Visual Basic
PROFESSIONAL EXPERIENCE
US Cellular, Omaha, NE 2014 to Present
Retail Wireless Consultant / Retail Sales Manager
 Lead and coach staff to enhance process improvement, best practices, and policy compliance.
 Manage operational duties including scheduling; keeping inventory stocked; managing, reporting, and auditing
transactions to ensure compliance.
 Provide excellence in customer service to provide best product to meet customers' needs, take ownership of
each problem to build consumer rapport and resolves conflicts that arise.
 Perform troubleshooting of devices and various internal systems to resolve technological issues.
Hoddinott IT Consulting 2003 to Present
Owner / IT Consultant
 Responsible for the set-up and maintenance of POS systems for retail environments.
 Design and program custom databases and workflow scheduling systems.
 Build hardware and keep up-to-date on software trends to support clients' business needs.
 Install devices such as cameras, alarm systems, phone systems and provide support and training for sign
language studios within the US, Canada, and Caribbean.
 Provide excellence in customer service to provide technical support and troubleshooting for clients.
 Installed maintained and supported alarm systems.
 Installed and maintained phone systems including Avaya, ATT Merlin, and others.
NEXTNEXTMEDIA.COM, Reno, NV 2011 to 2014
Technical Support Specialist
 Provided technical support to customers through email, telephone, and chat to resolve issues and provide
optimization of clients' websites, internet protocols, and online software.
 Communicated effectively with clients and offered exceptional customer service to resolve technical issues and
build strong consumer rapport.
SITEUPTIME.COM, St. Pete Beach, FL 2010 to 2014
Technical Support Specialist
 Managed billing issues of more than 4,000 clients to bring accounts current and maintained up-to-date client
billing.
 Handled various technical support and sales requests to provide site availability and monitoring.

2. Nicholas S. Hoddinott Page 2
OTHER PROFESSIONAL EXPERIENCE
Owner, Hoddinott Real Estate Consulting, Sacramento, CA 2005 to 2011
Sales Agent, Sellsmart Advantage, Folsom, CA 2004 to 2005
Project Lead Programmer Systems Analyst, California Federal Bank, Sacramento, CA 1992 to 2003
EDUCATION / TRAINING
Specialized Courses: MS Official Curriculum Course, Mastering Distributed Applications Using
Visual Basic 6 and Visual Studio 6, Mastering Web Application Development Using Visual InterDev 6,
Mastering Distributed Application Design and Development, Programming in MS Access
Diversity Inclusion for Competitive Advantage
Coaching for Performance
Dynamic Coaching
Foundations of Leadership
Time Management for Project Success
High School Diploma, Vallejo Senior High School, Vallejo, CA