This document is a resume for Raymond Frank Panetto, providing details of his career and qualifications. Over 10 years of experience in IT support roles has given him skills in responding to user issues professionally and improving customer service. He is passionate about technology and education, with various IT certifications and a theology degree. Recent work includes positions as an IT instructor, consultant, and customer support specialist for several companies. Key responsibilities involved creating lesson plans, maintaining equipment and student records, and assisting students with career development.

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Raymond Frank Panetto
10057 Oak Quarry Drive, Orlando, Florida 32832
Cell: 954-865-6233
drpanetto@gmail.com
Computer Repair and Network Technology
English and Spanish communications
Career Summary
Ten years + plus of work experience in diverse help desk, IT support Specialist and instructor roles has led to
acquiring some remarkable skills in responding to tickets generated by users in a timely and professional manner.
In some situations,initiated and improved program operations and customer service to increase productivity and
reduce costs. Applied the newesttechnologyto improve supportservices and response time functions,as a result
received positive feedback from the clients regarding service provided.Ensured precise handling ofservice
requested and have made logistical contributions on manyspecial projects.
Career Highlights
 Contributed in training and orienting students and other staffmembers on program policies and procedures.
 Was named "Employee of the Month" for working with Grace under Fire” and have been recognized on
several occasion for "100% attendance".
 Created effective PowerPointpresentations for training,workshops and seminars.
 Maintained customer database to improve tracking, reporting and customer service performance outcomes.
 Ability of multitasking in a fast-paced environment,while maintaining an emphasis on quality.
 Consistent presentation of a professional image, both on the phone and in person.
Professional Character Qualities
Passionate instructor and public speaker,with technology,business,and technical education experience.
Qualified on adult-learning theory and learning styles. Experienced with on-site,hands-on knowledge transfer
involving hardware,software,and communications environments.
 Maturity and stability able to take responsibility,accountability,persistence in completing a task,
excellent work attitude, and reliability.
 Determination to accomplish the rightgoals atthe right time,regardless ofthe obstacles.
 Diligence in investing my time and energy to complete each task assigned to me.Able to work
independentlyand yet be a greatteam player and leader.
 Initiative to recognizing and doing what needs to be done before I am asked to do it
 Ability to follow instruction and perform duties within company policies and procedures.Follow quality
assurance standards to ensure high levels ofperformance.
 Adherence to personal,professional and educational growth.Always seeking new areas to improve
performance and technical skills.
 Availability and accessibility to leaders,coworkers and customers with greattime managementskills.
 Integrity in my work. Pride in the work and duties of my job. Can follow complexand simple instruction.
Professional Certifications
 CompTIA A+ Certification
 CompTIA Network+ Certification
 Microsoft Certified Systems Administrator
Educational
 PC Professor Computer Support Specialist
2007 Microsoft Certified Systems Administrator
 Nazarene Bible College
1986 Theology/Pastoral Ministry
 International Seminary
1990 Th.M. /Th.D.

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Work Experience Summary
Computer Support and Network Technology Instructor 2005- 2016
Taught lessons in Network troubleshooting,Active Directory setup and troubleshooting, Executed Image deploymentvia
Ghost or Acronis Snap Deploy. Domain password reset, VMWare and Hyper-V setup,Microsoft Exchange
troubleshooting, Microsoft Office installs & productactivation, Office 365 user setup, PC and Laptop maintenance, Desktop
OS install and new machine setup,Desktop troubleshooting,Installation ofThird Party applications,Printer issues and installs,
Troubleshooting 3rd
party applications,Virus and malware removal,WMI troubleshooting,Android email setup and
troubleshooting.
Current I.T Support Consultant Work: Dates
 Sage Group (AT&T) Current IT Instructor 12/15-N/A
 Greenway Plumbing, Inc. IT Support Consultant 11/14-N/A
 Pertz Enterprises, LLC. Customer Care Specialist 12/15-2/16
 Apostolic Haitian Church, Inc. IT Support Consultant 9/14-6/15
Educational Institutional IT Work Experience Dates
 Anthem College (West Campus) IT Instructor/ IT Tier 2 Support 3/14-08/14
 FCC Anthem College (East Campus) IT Instructor/ IT Tier 2 Support 11/12-03/13
 International Institute for Health Care Professional Dir. Student Services/ IT Instructor 7/09-11/12
 PC Professor, Career Training School Dir. Student Services/ IT Instructor 2/06-06/08
 Hands on Training Careers (Workforce One Program) Coordinator/ Instructor 5/05-02/08
Essential IT Instructor Job Functions:
 Create and built a fully functional Computer and Servers Labs for Anthem College Campuses.
 Develop and implemented lesson plans for the IT Curriculum and program implementation.
 Work cooperatively with various groups, staff and faculty members. Assessed and evaluated student
performance and programs.
 Prepare reports (e.g., attendance records, student evaluation, credit and grade system)
 Maintain a classroom environment and equipment which is conducive to learning
 Attend appropriate meetings, in-services and workshops.
Other IT Support Consultant Work: Dates
 Second Chance Society Computer Support Specialist 9/08-10/10
 DRT Security Services IT Support Consultant 1/07-11/09
Student Services Development and Outreach
Assisted students and alumni in understanding their career-related interests,individual preferences,strengths and
values,engaged students in best practices in individual professional developmentand assisted in secure employment.
Instructional Abilities and Support
Developed and distributed the course syllabus and reviewed during the first class meeting. Utilize active
learning methods and use a variety of instructional strategies designed to assist the learner in meeting the
objectives of the course. Such activities can include, but are not limited to:
 Cooperative learning
 Experiential learning
 Writing for learning
 Critical thinking initiatives
Remained abreast of ongoing developments and practices in professional content area(s).
Followed the course or program standard design where such a design is prescribed. In situations where
there is not a standard departmental syllabus, I was able to prepared one that followed the prescribed
institutional format. As an adjunct faculty member arranged for the acquisition and preparation of
appropriate materials and equipment in a timely manner necessary to meet course objectives in
collaboration with the area dean or director. Prompt and accurate in the recording and reporting of
students data including 10% reports and final grade reports.