1. James Philip Monson
P.O. Box 723, Savage, MD 20763 - (c) 757.478.5829 - JPhilipMonson@gmail.com
OBJECTIVE: Ambitious, honorable, CompTIA A+ certified information technology professional, skilled in hardware, networking,
Windows XP/Vista/7, and Microsoft Office. A quick-learner seeking a challenging position within the Department of Defense,
applying computer science skills, customer service experience, interpersonal communication savvy, commitment to service, and
research and analysis expertise in order to broaden technical skills, align the like-minded mission of the candidate and agency, and
to serve the country.
SKILLS:
 Computer Architecture
 Computer Forensics
 Troubleshooting Theory
 Microsoft Office
 Microsoft Windows
XP/Vista/7/8
 Computer Network
Architecture/Topology
 Network Protocol
 Network Security
 Ticketing System with SLA
(Freshdesk)
 Interpersonal
Communication
 Customer Service
 Research Writing/Analytics
 Telephone Manner
 Inventory Specialist
EDUCATION:
IT Ready Training, Per Scholas, National Capital Region - Silver Spring, MD
CompTIA A+ Certification (Pending) June 2014-July 2014
Valley Forge Christian College - Phoenixville, PA
Bachelor of Arts, Theological Studies August 2006-May 2010
PROFESSIONAL EXPERIENCE:
Bethel Ministries Incorporated - Jessup, MD
Information Technology Intern: September 2013-Present
 Created a comprehensive database detailing port-specific network connections for primary server room.
 Performed tier 1 computer forensics and troubleshooting for 50+ clients across 2 campuses using an automated ticketing
system (Freshdesk) with established Service Level Agreements.
 Performed tier 1 technical support for "Technovations" app development program hosted on-site.
 Configured network devices, such as printers and switches, for office environment.
 Assisted Domain Administrator in configuring notebook computer software and user profile information for 50+ students.
 Deployed hardware/software inventory system.
 Maintained professional and courteous relationship with all clients.
Substitute Teacher: January 2013-Present
 Taught Microsoft Office, desktop publishing, and typing skills as a substitute for Technology courses.
 Maintained healthy working relationship with all regular teachers by meticulously following outlines and instructions.
 Demonstrated ability to lead and manage a classroom of up to 20 students.
 Demonstrated ability to work with various age groups and levels of understanding (PreK3-8th Grade).
Extended Care Counselor: October 2012-Present
 Received formal recognition from camp coordinator for flexibility during "Destination Awesome" Summer Program, 2013.
 Experience formulating and deploying curriculum effectively in a variety of subjects.
 Administration of discipline, with appropriate discretion and judgment.
Farm Fresh Food and Pharmacy - Newport News, VA
Service Deli Clerk: August 2011-October 2012
 Performed Inventory Specialist tasks both in department and interdepartmentally.
 Honed interpersonal skills and conflict resolution by interfacing with 100+ customers daily, in person and over the phone.
 Performed regular cleaning and maintenence of machinery and equipment.