This document is a resume for Steve Feris, an IT help desk manager and cybersecurity student. It outlines his work experience managing networks and providing technical support at Blue Sky Cleaners since 2013. It also lists his skills in technology support services, communication, troubleshooting software and hardware issues, and IT organization. Feris is currently pursuing a Bachelor's degree in IT Administrative Management with a focus on cybersecurity from Central Washington University, with a expected graduation date of December 2017.

1. Steve Feris
Security Technologist
Steve Feris
21862 186th Ave SE
Renton, WA 98058
360.631.1536
stephen.feris07@gmail.com
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Skills Technology support services. Skilled in managing networks and
troubleshooting software and hardware issues. Skilled in communication
with employees and staff for troubleshooting purposes. Skilled in IT
inventory, tracking, and organization.
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Experience Blue Sky Cleaners/ ​IT Help Desk Manager
June 2013 - CURRENT, Seattle, WA
Built an initiative to structure and organize a standard computing
environment for the company. Adheres to a methodology of diagnosis,
problem solving, and user based confirmation that returns a high first-call
resolution of up to 90%. Created technical policies and procedures that
improved the effectiveness of the company as a whole. Experience in
managing all (including sensitive) corporate materials. Developed a
process to manage and procure technology assets.
Predominately providing support on the Windows platform with some user
support for mobile devices. Beginning fundamental network support.
Provides in user support for mobile the Microsoft Office Suite.
Experienced with google admin and productivity tools. Familiarized with
industry specific applications and tool sets. Has fundamental database
education in Microsoft Access.
Has a deep desire to grow and gain a successful career in the technology
industry.
Fox Cleaners / ​Customer Service Representative
May 2012 - May 2013, Bellevue, WA
Front counter customer service at satellite store. Inventory, processing,
and cash handling skills. Gained knowledge on industry specific software.
Amazon.com / ​Warehouse Associate
September 2010 - April 2012, Bellevue, WA
Filled orders processed through the company's website. Packed and
loaded trucks for delivery. Built strong teamwork and efficiency skills.

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Education Bachelors of Science in IT Administrative Management -
Cybersecurity / ​Central Washington University
September 2015 - CURRENT, Ellensburg, WA - ONLINE - Currently 3.469 GPA
Taking classes to gain knowledge and experience in both network security
and management/soft-skills. My first year focused on classes such as Web
Development, Microsoft Office Suite, Business Administration, Sales
Experience, and IT Financial Analysis. Classes scheduled for the next year
will include Computer Networking, IT Risk Management, IT Security -
Privacy & Ethics, Cyberattack/Defense, and Project Management, to name
a few. Graduation is scheduled for December 2017.
Associates in Arts and Sciences ​/ Bellevue College
April 2011 - August 2014, Bellevue, WA
Focused on Music classes for the majority of the degree. Excelled in
Sciences, English, and Music classes. Studied Vocal Jazz Ensemble for 3
years.